Nexi Italia Reviews 

I requested for my refunding back three weeks ago (successfully) through the name on my profile photo and the account is still open but hell no I will put my money on it again….

Block your terminal without prior notice.
They said they did but when I asked them to show me the proof that said notice they aren't answering anymore.
Since you don't have a choice, in order to go back in business ASAP and avoid further damage, you buy their new terminal. But hey, as their technician said : "we are not forcing you to buy". Pure negotiation skill.

Poor Customer assistance.
I called from abroad at least three times to give instructions re: where to send my new card(old is expiring soon) .
I completed everything and two things happened: either the last person hang up or I was told the numbers, codes etc were wrong! NEXI key was wrong, PIN was wrong everything was wrong for them despite the fact that all numers, etc were right .
Never again deal with NEXI customer assistance.

I was in France, although I had been using the card in Italy and online for some time, when I tried to pay I was asked for the pin. I knew I could retrieve it from the app, I try to log in but I'm asked to generate a Nexi code, I generate it and I don't get the confirmation via text message and here the ordeal begins. I try to contact their number for Italians abroad, I give the card number, select the corresponding keys and they put me on hold every 30 seconds the music disappears and shortly after the phone call ends. In the end I try their customer service with the prefix +1 800 ... they answer me and the first operator tells me that it is the telephone operator's fault, I contact the operator and by testing the text messages worked. I contacted Nexi again because I couldn't use the card but I'm forced to call back the number +1 800.... The young lady kindly sends me a text message with the card Pin but to be able to use it, which strangely arrives this time. I also tried to re-enter the app but the confirmation text still didn't arrive.
The two phone calls cost me €30

I purchased with my master card
Through nexi andtransaction was not completed. But money was debited from my card

we bought NEXI mobile POS online from nexi.it
First of all I received the POS after one month. secondly now we are waiting for activation process. we sent all the documents as per online contract but still we are waiting for the activation. when we call them. they say, "we also don't know. can you resend the documents".
And since more than one month. I am just resending the documents on different email addresses as per thier customer services operators. My humble request to all business. Kindly don't get trap with Nexi.it. world's most bad and Pathetic service is Nexi.it

abbiamo acquistato NEXI mobile POS online da nexi.it
Innanzitutto ho ricevuto il POS dopo un mese. in secondo luogo ora stiamo aspettando il processo di attivazione. abbiamo inviato tutti i documenti come da contratto online ma siamo ancora in attesa dell'attivazione. quando li chiamiamo. dicono "anche noi non lo sappiamo. puoi inviare nuovamente i documenti".
E da più di un mese. Sto solo inviando nuovamente i documenti su indirizzi e-mail diversi secondo i loro operatori del servizio clienti. La mia umile richiesta a tutti gli affari. Per favore, non farti prendere in giro con Nexi.it. il servizio più cattivo e patetico del mondo è Nexi.it

Al call center danno sempre risposte diverse ed inconcludenti. Ne farei volentieri a meno.

A family hotel sent a payment link through nexi.it. Paid with VISA, everything worked as I would have expected.

Assistenza vergognosa!!! Più di 3 settimane per cambiare l'iban di accredito, poi mandano una mail dicendo che è stato cambiato ma si dimenticano di cambiarlo non solo sul circuito pos ma anche sull'ecommerce! Risultato: 4500euro di transazioni pay per link rifiutate, oltre 50.000euro di incassi fermi in attesa oltre ad una splendida figura con i clienti... E il bello è che alla 4a telefonata all'assistenza mi è venuto a me in mente di chiedere di controllare l'iban di accredito. 1 stella? un water dovrebbe essere il simbolo!
Shameful assistance!!! More than 3 weeks to change the credit iban, then they send an email saying that it has been changed but they forget to change it not only on the pos circuit but also on ecommerce one! Result: 4500euro of pay per link transactions refused, more than 50,000euro of receipts stopped waiting in addition to a wonderful figure with customers ... And the great thing is that on the 4th phone call to support, it occurred to me to ask them to check the credit iban. 1 star? A toilet should be the symbol!

A terrible experience when your Bank doesn't handle directly you Visa or Mastercard. When Nexi is between the Bank and the Card it is almost impossible to pay on-line the ask for a number of "codes", either sent via SMS and ask to access to their website for an additional code, but that code itself is given only after you receive a second SMS! At the end of the "tour", Naxi says One or both the codes you entered is wrong. After one hour I decided I can no longer buy online through Nexi.

I got a card with simple instructions. They do not match what need to do to register! Calling is of no help either.
Sloppy to be kind.

This company allows rogue traders to scam you out of money. I purchased items through a company which I subsequently found to be fraudulent. The company use nexi it. When I contacted them to report this they did not respond!