after ordering 4 chairs
after ordering 4 chairs, the reciving is still taking time. it's been 2 months. and what's worse is that I call for info and no one knows what to tell me. order number MSX1LM. pathetic. it's like throwing 600 euros away. incredibly incompetent do not buy from here!
Reply from mömax Österreich
Dear Mr Falcescu,
we are very sorry to hear about your experience with the order of your 4 chairs and the long wait you have already had. Waiting for almost two months and then not receiving clear information when you call is understandably very frustrating, especially with such a high amount involved.
Thank you for sharing your order number MSX1LM in the review. We would like to check the status of your order in detail and clarify what has happened so that we can offer you an appropriate solution.
As soon as the responsible department at the store has reviewed your order, they will get back to you.
Thank you in advance for your patience.
Kind regards,
your mömax social media team
Update:
Dear Mr Falcescu,
after consulting with the branch, we called you on July 10th to let you know that the chairs were ready for immediate pickup. We have updated the sales contract to eliminate any further waiting time. We regret the incorrect information provided by one of our staff members.
We are very pleased that you have now collected the chairs and hope you are happy with them. You are, of course, welcome to contact us at any time via our contact form.
Please feel free to contact us at any time if you have further questions.
Kind regards,
your mömax social media team