Good Painting, Bad Follow-Up
We hired Christensen to paint our new apartment in Frederiksberg, which had not been painted for a couple of decades. Tommy and the others did a fantastic job, including Tommy returning for a few hours to complete some touch-ups. He even left behind some paint for us and gave us useful instructions on how to paint a wall in our daughter's room a different colour. Stefan was great at communication throughout and the price was fair -- less than a few quotes we received. We couldn't be happier overall.
UPDATE 10.6.25. As part of the job, the company painted a wooden window in one of our bathrooms. The paint almost immediately began to flake because of the moisture from the shower. It's obvious that the painter did not use a water-resistant paint -- which we would have been happy to pay extra for. I wrote to the company asking them how much it would cost to paint the window properly (not even asking them to fix it for free, which I think would have been reasonable). Unfortunately, they didn't bother to respond, so I have edited my review.
Reply from Malerfirmaet Schou&Christensen
Thank you for your detailed review and for your kind words about Tommy, our team, and Stefan. We truly appreciate that you were happy with the painting work and the overall experience.
We are, however, sorry to hear about the issue with the bathroom window and especially that you did not receive a reply to your email. That is not the level of service we aim to provide. We would very much like the opportunity to look into the matter and find a solution together. Please feel free to contact us again, or send us your details, so we can follow up with you directly.
Thank you for bringing this to our attention.