My PT Hub Reviews 

Disappointing experience, especially for the price

I joined My PT Hub in January after the 30-day free trial and committed to a 12-month subscription because of the way the platform is marketed as one of the leading apps for personal trainers. Unfortunately, after several months of using it, I have been left extremely disappointed.

The biggest issue for me has been performance. In my experience, both the web and mobile platforms are slow and laggy, which makes even simple tasks take far longer than they should. Programme creation, which should be a straightforward process, often ends up taking hours because of the delays and loading times throughout the software.

Another frustration has been the exercise library. I regularly found that exercises I wanted to use simply weren't available, meaning I had to continually create custom exercises manually. This became incredibly time-consuming, especially when combined with the slow performance of the platform.

I also experienced ongoing problems with integrations. MyFitnessPal syncing was inconsistent, often failing to update correctly or displaying incomplete information. The same was true for wearable integrations such as Apple Watch and Fitbit. Since many clients rely on these features, it became difficult to provide the level of service I aim to deliver.

Some clients struggled to use the app because of how slow it was and the amount of mobile data it appeared to require. I also found it difficult to effectively monitor whether clients were completing their daily habits, despite this being an important part of accountability and coaching.

For £52 per month, I expected a much more polished and feature-rich product. In reality, I found the platform to be quite basic considering the cost. Sadly, client dissatisfaction with the app contributed to me losing clients and therefore losing income.

What disappointed me further was the response when I was invited to provide feedback. I raised concerns regarding the exercise library, expecting constructive discussion. Instead, I felt that my experience was dismissed rather than acknowledged. As someone providing genuine feedback after using the platform extensively, I found this response unprofessional and disappointing.

I gave the software several months and every opportunity to prove itself, but ultimately I do not feel that the quality, reliability or functionality justified the premium price tag. I have since decided to leave and would not personally recommend the platform to other coaches looking for a professional, efficient solution.

The app runs fine for most things, but the company's attention to building new products/features that they can sell obviously ranks higher for them than fixing bugs and making the user experience smooth across multiple platforms. The subscriptions' and packages' functions are pretty good. I have had very few problems signing people up, although some of the hyperlinks have been broken in the past. Integration with Stripe is good, not fully integrated but understandable given different systems and owners, etc. The scheduling function is good and is the main purpose I use the app for. It would be nice to more easily retrospectively go into the schedule to close past appointments and deduct sessions, but right now this can only be done in the app, and after amending something, the app defaults back to the current week, making it very laborious to go back in time to change anything. The pre-built templates have improved a lot and cover more topic areas – they certainly save a trainer a large amount of time programming, which is a benefit. I'm not sure how much longer the product can sustain the business as I bring in more trainers to work for me and expand into online training, but as a tool for a solo PT starting out, it does the job for a reasonable cost, although the fees being in GBP and not USD or local currency mean the cost is different each month based on the exchange rates.

This software is absolutely horrible. The programming isn't correct most of the time and the nutrition aspect is way off. It's virtually impossible to cancel your membership/contract with them and the customer service is HORRIBLE!! you will never talk to an actual person as they only respond via email. Even upon cancellation, they will continue to charge your credit card. Tereibale company overall. Use Everfit instead!!!

Poor customer service. Terrible terms.
App is glitchy, clients do not enjoy the mobile experience.

Do not waste your money or your time with this company.

Firstly, the app needs more exercises; it has very few exercises. My clients have had many problems with the videos, as they do not play. The support is 0%. I downgraded months ago because my clients started complaining about the app due to their own issues (PTHUB). I had to switch to another app of better quality, and they signed me up for another 12 months without clients. NOW they take $22 from me every month since when I downgraded to the basic plan to at least keep a couple of my clients on the app, but they imposed a 12-month term on me. The application did not meet my expectations or for some of my clients, and even after trying to cancel, they denied my request because the term is for 12 months while paying for a worthless app and having no clients on it. If someone uses it and finds it useful, good for them, but it did not work for me or my clients; as I said, the exercises are very few, and the exercises you want to add are not allowed. At one point, I tried to create one, and the graphics were horrible since the graph was very weak when uploading it to the app.

Beware of this scam. Months after cancellation they randomly started taking payments again and refuse to take accountability.

My PT hub refused to remove my card details of their website and refuse to refund 3 payments randomly taken months after cancelling. They do this regularly from what I have heard from past users and hope people don’t notice.

You replied to a previous review saying there are no unauthorised payments that were taken which is a blatant lie. Your team has confirmed there is no accounts of mine and yet you continue to store my details and take payment. You continue to respond the same response and refuse to refund. Beware of the payments they take months after your cancellation. I am still waiting for 3 months of unauthorised payments. Beyond a joke.

Great app! Easy to make training programs and for clients to track their progress. Sometimes only missing some excercises, but luckily there is the option to create and save them. Would recommend!

I like the functionality and user interface allot.

Wow what an amazing customer support service. I am so not a tech or a computer person and you are able to book in phone consultations where they explain everything step by step. Thankyou so much

Easy to use and onboard clients. I am a new business owner so it is friendly to me to use with great features for my clients.

I have been using Mypthub for a very long time without any issues at all. Easy to use and self explanatory for clients.

great user experience and very easy payment process.

Easy to use and understand. Convenient for trainers and super easy for athletes.

good site to work and to grow with my business

Easy to use, easy to understand.

The app has a great amount of features, it is very well elaborated and simple to use as well. My clients have been very positive about it.

Easy to make up programs and sessions. Simple use for clients tracking nutrition and workouts.

Easy to use for both face-2-face and online clients

Really easy to creat plans and easy for clients to use. It’s very user friendly!!

Great app and great customer service.