Musicroom give three options for delivery - Evri 2 day (£2.99), Evri 1 day (£4.99) and UPS (**£18.99***!). After a long delay Evri lost my package, after emailing Musicroom they sent me a replacemen... See more
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Prompt and efficient and would have been 5 stars if the package hadn't been open on arrival. Fortunately the music score wasn't damaged.
Part order delivered then just received balance 3-4 weeks later but no means of speaking to anyone about it. Happy to have it fulfilled
I was happy enough with the music I received, but one book went onto backorder, and I have heard no more. So, a date for expected arrival would improve my experience considerably.
Company details
About Musicroom
Written by the company
Musicroom is part of Hal Leonard Europe, which is one of the Hal Leonard group of companies – the world’s largest source of music publications, representing many of the world’s best-known and most respected publishers, artists, songwriters, arrangers, and instrument manufacturers.
Musicroom shares Hal Leonard Europe’s Vision of Lifelong Music-Making for Everyone and its Mission to be the best global provider of tools & resources for learning, teaching, creating & making music. At Musicroom, we pride ourselves on understanding and supporting the needs of our customers, including teachers, students, parents, amateurs, and professional musicians.
So, whether you want to teach yourself how to play the ukulele, find the latest graded exam materials, record music in your home studio, prepare for a performance, or start your child on their musical path, we have everything you need.
Customer service is at the core of Musicroom’s success.
Our online Customer Support teams are renowned for their specialist advice and friendly guidance. Whatever your question, we’re here to help!
Musicroom.com is the UK’s leading music specialist online store, now shipping to over 500,000 customers. All orders are dispatched from our state-of-the-art warehouse in Bury St. Edmunds, England.
Musicroom shares Hal Leonard Europe’s Vision of Lifelong Music-Making for Everyone and its Mission to be the best global provider of tools & resources for learning, teaching, creating & making music. At Musicroom, we pride ourselves on understanding and supporting the needs of our customers, including teachers, students, parents, amateurs, and professional musicians.
So, whether you want to teach yourself how to play the ukulele, find the latest graded exam materials, record music in your home studio, prepare for a performance, or start your child on their musical path, we have everything you need.
Customer service is at the core of Musicroom’s success.
Our online Customer Support teams are renowned for their specialist advice and friendly guidance. Whatever your question, we’re here to help!
Musicroom.com is the UK’s leading music specialist online store, now shipping to over 500,000 customers. All orders are dispatched from our state-of-the-art warehouse in Bury St. Edmunds, England.
Contact info
Dettingen Way, IP33 3YB, Bury St. Edmunds, United Kingdom
- 01284 725 725
- info@musicroom.com
- www.musicroom.com
4.4
Excellent
15K reviews
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Replied to 1% of negative reviews
Typically replies within 1 week
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pproduct was terrible however they were…
pproduct was terrible however they were efficient on my refund!
6 September 2025
Deliverd music no fuss zrrived quivckly…
Deliverd music no fuss zrrived quivckly easy to obtain
On computrr
21 February 2026
Great company
Great communication. Straight forward purchase and item received in good time.
10 February 2026
All good and arrived on time.
14 March 2026
EVRI delivered the package to the wrong…
EVRI delivered the package to the wrong address, I did manage to retrieve it but this made the experience poor. I won't be using Musicroom again if the delivery service will be through EVRI.
12 March 2026
Good service
10 March 2026
Drawn out Refund Process so a bit dissapointing
Bought a Hartke Amp that failed after a couple of weeks. Great delivery and great amp (if it hadn't died) but I think they are built to a price not a standard. Not Musicroom's fault. They organized a collection and, when they decided the amp could not be repaired. Acknowledge receipt/return of amp and promised a refund in 7 days- that took 5 weeks and 4 emails to chase to eventually get my money back. Ok company and product but you shouldn't have to wait 5 weeks to get a refund that was promised for 7 days so that's why they lose the stars sorry.
15 August 2025
Great & quick
11 March 2026
Really prompt delivery
11 March 2026
I paid for first class post
I paid for first class post, but it took six days to get to me. Don’t offer premium delivery if you cannot supply an item immediately.
7 March 2026
Great experience
Everything was easy and clear. The notification where very precise at every moment
4 March 2026
Used to be good but now I’m not sure
I loved buying music books from here but now I see that since you have sold off your company you no longer sell physical music books? Disappointing. I hate printing out my own sheet music as the paper and ink quality is so low, then there is the hassle of putting the sheet music into a folder. The book that I wanted to buy from you was only offered as a pdf print off and after a bit of searching on the web I found it for free anyway.
1 November 2025
Efficient service- long may it last!
The music arrived quickly and efficiently. This has been my usual experience over a number of years as a customer of musicroom, and I hope this quality of service will continue under the new arrangement with Sheet Music Direct.
2 March 2026
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