Wirex Reviews 

Needing my money.

Told on Monday to download / upgrade to Wirex one whilst I had a transfer pending in old app.

My money has now been stuck since Sunday. With no real update or solution. Chat is delayed by hours.

The old app now doesn’t allow me to transfer.

Unacceptable and unprofessional.

#6369651.
#6370563

They will take your documents, scan your face and then it will suddenly turn out that you are not allowed for a card.
Scam.

I am writing this public review to highlight a severe issue regarding an unauthorized transaction, an incomplete refund, and a complete lack of support transparency from COCA / UAB Wirex.

Chronology of Events:

Unauthorized Transaction: On December 30, 2025, an unauthorized fraud transaction of €400.00 occurred on my card.

Unreasonable Delays & Partial Refunds: I was forced to wait over six months to receive my money back. When the refund was finally processed, COCA/Wirex initially only credited €323.69.

Secondary Claim: Only after I formally protested and disputed this arbitrary deduction did they issue a secondary refund of €56.03 (bringing the total reimbursed to €379.72).

Unlawful Retention: To this day, COCA/Wirex continues to hold back the remaining €20.28.

The Issue with Currency Conversion:
COCA/Wirex claims that the remaining €20.28 deficiency is due to exchange rate fluctuations because the payment was internally routed through British Pounds (GBP). However, my account and card operated natively in EUR. Every point-of-sale transaction I conducted in EUR was debited at a 1:1 ratio without any currency conversion applied.

Under European consumer protection standards and PSD2 regulations (Article 73), a customer must not bear any financial loss or foreign exchange risk on unauthorized transactions. A chargeback is simply the full reversal of the original transaction. Internal routing mechanisms and FX conversions chosen by the provider are operational risks that must be borne by Wirex, not by a fraud victim.

Regulatory Obfuscation:
When I requested official clarification on which licensed entity actually processes fiat-to-crypto transactions and handles user EUR balances under their current regulatory status, customer support completely stopped responding to open Ticket #13476.

Conclusion:
Withholding €20.28 from a legitimate €400.00 fraud refund is unacceptable business practice. I demand the immediate settlement and credit of the remaining €20.28 to my account to close Ticket #13476.

Wirex!
Why do you continue spamming me with your "information requests" if I have not used my account for about a year and I asked to close my account multiple times last month? PLEASE CLOSE MY ACCOUNT
Request ID #6356669

Request ID #6362765

Request ID #6369896

Okay, so now after a month of waiting they want my new ID and new proof of address to close my account in Wirex One where I didn't even ask them to open an account!

"Regarding your Wirex One account.
I need to ask you to upload your ID and proof of address before we can start the account deletion process."

No cummunication, no proper customer service, transfers stay pending for hours and days, ticket 6365110 has been in a so called queue for two weeks, I only found out about the new app and the migration when I contacted support about pending for ever transfer, once my crypto is available again , the account will be closed and the experience will be wiped off my memory.

I’ve been waiting for a transaction for eleven days and they say that I have gotten it and spent it although I’ve got proof that I haven’t. They haven’t replied in two days, their so called help centre is ridiculous.

Please please don't use Wirex. Just read all of the reviews. Awful awful company.

I have been a wirex user for more than 7 years, there where some obstacles and bumps on the road but every issue I faced was solved. Sometimes you have to be patient, like with lots of things in life.
I experience some issues with Wirex One at the moment, but I have trust in the company this will be solved aswell. Low fees, fast withdraws and great rewards.

Edit:
The issue with Wirex One is solved.

Very poor and lack of customer support. Wirex has put my account under review and requested some information and documents and which I have provided 3 weeks ago( ticket 6356946) and yet still no response. I spoke to their customer service and explained my situation and the impact and financial distress mentally and physically on my well-being and livelihood as I currently have a health condition and has deteriorated in the last couple of weeks due to this distress and not having my funds to be able to support myself and pay for food, medication or rent. I asked the customer service agent to escalate the matter as this is an emergency and was advised that they have escalated it to the “relevant agent” and that they will contact me shortly. It has been a week now and yet again no response I followed up with several messages and emails and again still no response. I made an official complaint a couple of weeks ago and wirex has acknowledged the complaint and advised they will respond within 2 weeks but yet again still no response. I am waiting for their final response letter and will be talking this further with the financial ombudsman and will be closing my account and do not advise anyone to use wirex and do not wish what is happening to me at the moment with wirex on anyone and I feel that they are scamming customers and holding on to their funds and using delay tactics and have found that it’s happened to a lot of their customers and that’s why they have a bad review and I also have evidence of all the communication by email and support chat.
I understand that due to Uk laws and regulations that they are required to review accounts but the main issue is their appalling and poor customer service and lack of response and treatment of their customers.

Dear Wirex Complaints Team,I am writing to file a formal complaint regarding a missing and severely delayed salary payment to my Wirex account.My salary was sent in Euros (EUR) via SEPA and was officially due to arrive on July 15, 2026. I have confirmed with my employer’s payroll department that the payment was processed successfully, using the exact and correct account details. All of my colleagues received their salaries on time on July 15; I am the only one who has not received my funds.This is an urgent matter as these funds constitute my primary livelihood, and I am currently unable to pay my bills and daily living expenses due to this delay. I have tried contacting standard customer support but have received no response.Please investigate this missing transfer immediately and credit the funds to my account without further delay.Account I expect an immediate acknowledgement of this email and a swift resolution to this matter. If this is not resolved urgently, I will be forced to escalate this issue to the relevant financial financial ombudsman and regulatory authorities.Sincerely, Pa

It’s now Monday 20th July I have still not received my salary and even worse there no information given to me on why my wages has not been credited to me. This is not a private transaction this is my salary and it’s very stressful as a father to not be able to get paid with no explanation. This is by far the worst bank I have ever dealt with.

Today it’s Tuesday it’s now been 6 days since pay day. A technical issue isn’t a valid reason why it’s gone almost a week since I should have my wages in my bank account. This isn’t 1994.

You are withholding my wages and I will take to Ombudsman and I will definitely go as far as I can and take any legal action against you.

This is inhumane behaviour and you are taking advantage against hard working people.

Today is Thursday it’s been over a week I have still not received my Salary the only feedback I got was on there that there is Technical issues.

What does that even mean how can a technical issue hinder you from paying out my money that’s been sent to your bank from my employer?

This is disgustingly unfair for hard working parents like myself

I was enjoying the wirex app experience until they release this new wirex one. I have done the register on new wirex one with same email as old wirex app, but my resources weren't migrated, and I don't get any reply on my tickets or chat app.

Now my X-accounts(EUROC+USDC) are frozen and I cant move/withdraw them. I'm expecting a contact from your side wirex.

Still waiting on my tickets 6364926 and 6361958.

My withdrawal has been pending for over 3 weeks now. Its never like this with # Successful Habit LLC # I shouldn't have listened to the person who introduce me here.

In addition to my previous review. The indignation is not caused by the closing of the account itself, but by your lack of transparency and illegal disposal of my assets, to which you always evade answering - this raises doubts about your decency and reporting and casts a shadow on the fact that you are engaged in fraud and deceiving people. If this is not the case - simply provide an official document as proof where it is certified where exactly you distributed the assets from my balance! I have made many tickets on this issue and you (Wirex) have never provided a document.

Their official fix: "attempt a new transaction" — in an app where every button is disabled
In chronological order:

On 9 July I deposited EUR into my Wirex account and exchanged it to USDC in order to send it onward.
My outgoing transfer was first placed under review, then cancelled. Wirex confirmed in writing that the cancellation was caused by a technical issue on their side. [#6364351]
The funds were credited back in the legacy Wirex app. Only then did I discover that all of its functions had already been disabled: no transfers, no exchanges, no migration to Wirex One. I had received no prior warning about this.
On 10 July I received the only human reply: all checks were complete, my address was whitelisted, and I should attempt a new transaction and upgrade to Wirex One. Both are impossible. No transaction can be initiated from the app the money was credited to, and the Wirex One migration is precisely the process that Wirex's own status page has listed as an unresolved incident for weeks.
Silence ever since. For a week now I have been able to see my balance without being able to do anything with it.

Every check is complete and my address is approved — the only thing standing between me and my money is Wirex's own, admitted system failure. My proposed compromise (cancel the EUR–USDC exchange as well and migrate the funds in EUR) has also gone unanswered.
Ticket #6365133, #6368539 is a formal complaint. If I do not receive a substantive written response within 15 business days, I will refer the matter to the regulator.

[Update following Wirex’s response]
2026.07.20
This issue has been unresolved for 11 days.
I haven't been able to access nearly 2,000 USDC for 11 days!!!!
Wirex is causing me financial loss, and I'm running out of patience.

They close the ticket without a solution or response and mark it as “resolved”:
[6365866, 6368539]

Currently active tickets: 6364351, 6365133

I’m already preparing the documentation to submit to the regulatory authority...
(Screenshots, website backups, emails, etc.)
The 15-day deadline expires this week, and I’ll be submitting it on Monday.

I’m angry and frustrated because it worked flawlessly for about two years, and I used to love them...

Last update 2026.07.21
Resolved

I have been trying to contact Wirex support regarding an urgent issue for more than two weeks, but I have received virtually no assistance.

I initially contacted support through the live chat, where I was told that my case had been escalated to the support team. After that, the chat conversation disappeared completely, and I never received any follow-up.

Since then, I have sent multiple emails to different Wirex support addresses, including the complaints department, but I have not received any meaningful response or even confirmation that my case is being handled.

The most frustrating part is not only the issue itself, but the complete lack of communication. There is no ticket number, no status update, no estimated response time, and no way to know whether anyone is actually reviewing the case.

I understand that complex cases may take time to investigate. However, leaving a customer without any feedback for over two weeks is simply unacceptable.

I sincerely hope Wirex improves its customer support and communication, because my experience has been extremely disappointing.

This is a proven Ponzi scheme. I just confirmed via x.com that several people are experiencing the same problem. They pay a high yield, but only succeed by "locking" other people's money, thus gaining time by justifying that the refund is being processed. I have exchanged over 30 emails with ticket #6355963 for almost a month with no resolution. They are just stalling, and every response is something like: "I understand your concern, and we'll do our best to resolve this issue as soon as possible, but manual refunds always take longer."

And via x.com I just spoke with more people, all with the same scam model. Today, a user @EmilyZhang_CX sent me a fake link netlify.app to connect my wallet and send the recovery words to it... so they can process the refund. In other words, they want to steal by any means necessary. I am now taking the case to the authorities and will be filing a class-action lawsuit.

Horrible experience with Wirex One! im a private customer and the way they have treated me is so pathetic with no solution or workaround and my portfolio value has really decreased cos of these delays!

Hana M. my dedicated support was of no help at all without offering any solutions or workarounds and went quiet without any further updates....

So, it’s been 5 months now ) They still haven’t given me my money back ) Now they’ve simply been ignoring my emails for the past 2 months! They’ve pocketed 1,500 – don’t open any cards or accounts with them; they’ll rip you off.
I can provide all the screenshots and the email message about these scammers

For two weeks straight, I have contacted support asking for a resolution. Every single time, I get the exact same copy-paste response: “our team is reviewing your case.” No timeline. No real update. No accountability. Just silence dressed up as customer service.

This isn’t a minor glitch — this is my money, frozen, with zero explanation and zero urgency from a company that controls both sides of this “migration” and clearly isn’t prioritizing the customers caught in the middle of it. If you’re thinking about trusting Wirex with your funds, ask yourself: what happens to your money if THEIR migration breaks?

I am not asking for a favor. I am asking Wirex to return access to money that is legally mine. Until they do, I want everyone considering this platform to know exactly what they’re risking. My case #6361961

2 weeks. €3,286. Zero answers. Do better, Wirex.

I can honestly say that as a complete novice in the field of crypto currency wirex has done everything within their power to explain the process and to thoroughly put me at ease and as a result I no longer have any fears when negotiating a transaction using crypto