WINDTRE Reviews 

Molto gentili efficienti

Personale cortese ed efficiente

The staff of the Windtre shop in Gorizia are friendly and helpful, but my problem arises from the lack of help when Roaming in the UK. I bought a travel pass for seven days of internet. The service stopped after the first day. I could not phone the customer helpline, but had to use the chat facility. After three hours of chatting, with very long intervals between contacts, I was told that "he switched it off and on again and it's worrking". Needless to say, it wasn't, and didn'for the rest of the week.
The Windtre shop could not help, because they cannot deal with what customers do online.
It caused massive inconvenience for me, and I will have to seek other ways of roaming.

Do not buy this scam ''Tourist Pass Digital 5G max velocità 2 Gbps 200 GIGA in 5G
Unlimited minutes to Italy
100 Minutes to 53 countries
23 GB in the European Union
COUNTRIES INCLUDED. Info on 5G and unlimited
eSIM 25,00 € for 1 month bla bla
I bought this with my credit card in a split second. But somehow they couldnt manage to send an activation code for 3 days :D Also they are stating that in maximum 48 hours you would receive the code bla bla
I am so sorry to trap this thing. I will definitely make this announcement everywhere. Tomorrow front of Windtre shop in Catania :D Disgusting company. I am not sure even if they are real. I contacted through whatsapp but they told me to wait 48 hours and then 72 hours and then forever ... shame on you

Arrived in Italy to my home, internet was not working. They said 3 times they would be there in the morning and 3 times NO SHOW. I pay all year around and when I arrive for the one month I will be in Italy the service I pay for isn’t working and they don’t want to help!!!!

Their offer's aren't good they don't give enough credit

Personale efficiente e molto preparato e di una cortesia e simpatia unica, consigliatissimo

The customer service person was knowledgeable and helped me with a few queries even though English was her second language she was friendly and helped. Would recommend.

The service is very good and

Ho chiamato all’assistenza e la persona che mi ha assistito è stata gentile e
Professionale .

Marco was amazing. Patient. Careful. Understanding.

Received a phonecall from the at 1.02 am I live in the UK totally unacceptable.

I bought an eSIM Tourist for 25,00€ and never received the email with the eSIM, but I do receive an email everyday asking to activate it. After trying to contact the support, impossible to get in touch with a human being.

I decided to buy another eSIM, where I did receive the mail. I then proceeded to the identification steps, using my European eID card and it keeps failing indicating the document is not valid. This makes 0 sense.

A relative went to a WindTre shop in Italy and they said they cannot help with actions taken online.

What a crappy experience. This company is garbage.

Never got the eSim for the 200gb tourist pack bought online. They keep sending en email to activate and it's impossible to do it wihout the Sim code. Also it's impossible to reach support without the phone number which I never received. Tried physical shop, support online and phone support without success. That said it wiil be a miracle to get a refund.

I'm literally happy the 30min a day it works.. do i have to say more?

I have had SIM cards in various countries and I have to say categorically that WindTre has given me the worst experience by far, and I have been using mobile network since they began. Hey, not only that, but they robbed me at the store, charging me €15 just for an activation for what was ultimately the worst network I have experienced. I have never paid more than a couple of dollars for an activation if any amount, and I have had SIM cards in various countries as I have lived in various countries. Often it's a free activation. These crooks and thieves not only Rob your blind but give you the creepiest service. This service is essentially worse than a third world service expectation. Just recently for several hours I only had no access to Data service but actually I couldn't even send an SMS or make a network phone call. These deficient monkeys then say that it might take a couple of days to redress as if we are in some Third World or actually fourth world country. People have to work and rely on these things just like electricity. You flick a switch and it works. We're at almost the fourth decade of the 21st-century for f** sake. Oh, and then if you call their 159 so-called service, they essentially have a sky high wall that you can't get through. They only have operators that can answer basic questions but cannot solve any problems whatsoever and will not transfer you to anyone that can.

Terrible Terrible Terrible, I cna say it many more time. Be careful before joining them, obnoxious customer service and they will slowly rip you off.

They are Basically Scam, I paid 25 euro and purchased online sim but never worked. Their customer service also never response.

They are crazy in this company. I wanted to become a client and use their good offer, but at the end of the very long process (their site had a bug so I had to continue with their call center), they told me : oh no we can't accept you, your bank account is BBVA Italia!... No other explanation, IBAN starting with IT, they simply refuse that bank... 😡 In Italy, you are insane... And it's not written on their site hey.... my god, what a weird country...

I ordered 5G internet.
The technician came on time and did a great job.
Everything is working and the connection is excellent.
Recommend.