Witamats Reviews 

524
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally high quality and precise custom fit of the car mats, which beautifully elevate the interior look and protect the vehicle carpets. People also appreciate the responsive and helpful customer service team, noting that support staff frequently go above and beyond to resolve issues. Some reviewers were not happy with delivery times, noting that shipping often took significantly longer than expected or faced frustrating delays. A few other people also reported occasional challenges with order fulfillment or communication problems when trying to resolve issues with support.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the mats are of high quality and fit their... See more

Quality

Clients share positive opinions on quality, highlighting that the materials feel durable and look amazing.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are responsive,... See more

Order

People report positive experiences with order processes, highlighting fast shipping and great material... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide range of shipping experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered several sets of mats for my Tesla Model 3, including some of the most popular brands. They were good but not in the same league as Witamats. Witamats are high quality mats that fit great... See more

Rated 5 out of 5 stars

My experience wit Witamats was excellent. My INEOS Fieldmaster is not a common vehicle, so I worked with Witamats to make the trunk mat. I sent them measurements and photos as they requested. After... See more

Rated 5 out of 5 stars

The product is of high quality and looks great but what really made my experience awesome was 1- working on the perfect custom logo . They helped design it and let me see a few different color schemes... See more

Rated 5 out of 5 stars

The product that you receive is worth 10x what you pay. Excellent quality, fits perfectly and customer service is responsive, competent and friendly. I’ll buy from this company for every car I have fr... See more


Company details

  1. Car Equipment Accessories Store

Written by the company

Your Luxury Car Mats Are Proudly Manufactured in Our Factory


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

524 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(524)

303 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Before I purchased Witamats Modern Line…

Before I purchased Witamats Modern Line Galaxy, I got some cheap knockoffs from Amazon and within a few months, the edges started fraying. The liners were thin and the velcro strips wouldn't keep them stuck vertical against the center console kick panel. All of it just flopped around and continuously popped out from under the trim. However, Witamats are more than worth the extra cash! They are well made with solid and attractive materials, they stick to the kick panel without velcro strips, the edges stay tucked under the trim, and the custom stitched lettering and ovel boarder(my company logo) all looks amazing!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

This is the best mat I’ve seen on the…

This is the best mat I’ve seen on the market. High quality material and near perfect fit to our Tesla model Y. The one month wait is worth it, especially it was custom design.

My previous customer experience was also topnotch. The response rate and follow up was quick. In fact I’m ready to purchase another set for my other car.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

I was super excited when I installed…

I was super excited when I installed them with how amazing they look. Not only do they look amazing but they were so easy to install. I am absolutely in love with the material, durability, and the new look in my car. I feel like My Baby💕 got a makeover! If I had to rate them, I would give them a 10 all the way! So glad I trusted Witamats!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Luxury look

Shipping time is very reasonable due to the custom fit. The black diamond with red stitching accentuates the interior and voices the look of a high end accessory. The factory floor mats were so plain, and the fit and color match is exceptional.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Stuff!

Excellent product! I have both the floor mats and the seat covers/liners. The quality is outstanding and the fit is perfect. High quality materials too!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Ordered the floor mats for my BMW X3 and loved the design and quality of them. I like likes them so much I went ahead and ordered the matching seat covers and trunk mat.

28 August 2026
Unprompted review
Rated 2 out of 5 stars

1 Star – No progress after 4 weeks, ignored, phones don’t work

Ordered on August 2, 2026 (order #120170) and immediately sent the requested image of the Genesis GV80.
Nearly four weeks later with zero shipping updates, I messaged them on August 30 asking for status. Their reply claimed they tried to contact me on August 4. That never happened. I track every company email — the only two messages from Witamatts are the order confirmation on August 2 and the “problem with order” email on August 30.
They never replied in the same thread where I sent the image, and they made zero follow-up attempts. Every phone number listed for the company is dead. This does not appear to be a real U.S. company.
They haven’t even started the order, so a refund should be instant. I’m demanding a full refund immediately and will update this review based on whether they actually return my money or keep stalling.

They did finally issue a refund and were slow to do so. So for that I update this to a two star review

30 August 2026
Unprompted review
Witamats logo

Reply from Witamats

Hi there,

Thank you for sharing your feedback. We’re sorry for the frustration and disappointment caused by the communication and delay with your order.

We would like to clarify that Witamats is a U.S.-based company, with our U.S. operations based in Costa Mesa, California. Our custom mats are produced through our overseas manufacturing operation and then shipped internationally, which is why the order process can involve additional production and shipping steps.

We also understand your frustration regarding the communication about your Genesis GV80. If our previous communication did not reach you or was not clear enough, we sincerely apologize. We recognize that customers should not have to repeatedly contact us simply to receive an update on their order.

Regarding your refund request, we have already followed up with you directly by email regarding the order and the next steps. We hope to resolve the matter promptly and fairly.

We appreciate your feedback and are taking it seriously as we continue working to improve our communication and customer service.

— Witamats Team

Rated 3 out of 5 stars

Problems with fit

The trunk mat fit without a problem. The rear seat mat goes under the bench seat and obstructs the mechanism to lock the seat it. Both driver side front and passenger side front mats do not fit well at all. When exploring return policy it was obvious to me that they wanted to make it difficult. I would not recommend these mats be purchased for a Ford Fiesta.

30 August 2026
Unprompted review
Witamats logo

Reply from Witamats

Hi there,

Thank you for taking the time to share your detailed feedback. We’re sorry to hear that the rear and front mats did not fit your Ford Fiesta as expected.

We’re glad to hear that the trunk mat fit without any issues, but we understand that the concerns with the rear seat mechanism and the front mats are frustrating. Proper fitment and functionality are very important to us, and the mats should not interfere with the seat locking mechanism.

Our mats are custom-made for specific vehicle configurations, so when a fitment issue occurs, we want to review the exact vehicle configuration and the areas of concern to determine whether an adjustment or another solution is needed.

We’re also sorry that our return policy gave you the impression that we were making the process difficult. Our mats are custom-made and cannot generally be resold, which is why our return policy differs from standard off-the-shelf products. That said, we always want customers to have a clear and straightforward process when they have a genuine concern.

We appreciate your feedback and the opportunity to improve. We hope we can assist with the fitment concerns and provide a solution that leaves you with a better overall experience.

— Witamats Team

Rated 5 out of 5 stars

Professional customer service and high quality product!!!

The product is of high quality and looks great but what really made my experience awesome was 1- working on the perfect custom logo . They helped design it and let me see a few different color schemes so i could make the best choices, and 2-when I finally received my car mats the clutch would not engage because the mat was in the way. Wita mats asked me for some specific information and made a mat that worked perfectly and sent it out super fast at no extra cost. They are very responsive, helpful and a pleasure to do business with !!!! Look no further for the best car mat company in the industry. The entire process was easy and painless even when I hit a hurdle, they made it right !!!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Witamats Are a Cut Above the Competition

I ordered several sets of mats for my Tesla Model 3, including some of the most popular brands. They were good but not in the same league as Witamats. Witamats are high quality mats that fit great and protect almost all of your carpet, including the door sills that most mats do not protect. I love the optional Tesla logo in the foot wells too! I highly recommend Witamats!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Love the mats, they are great…

Love the mats and they are great quality. Took about a month to get the them, but it was worth the wait. They fit perfectly in my 23 Tesla model Y and weren't too hard to install. Took me about 30 minutes. I was missing the 3 cargo area seat back covers, but maybe they weren't included with the cargo area liner? I've emailed them and am waiting to hear if they come separately, are not included and have to be ordered separate, or if the photo I saw with them was an after market cover from another company.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Love them

Love them! I purchased the Black modern line mats with the galaxy top layer for my 2026 Ford Explorer and I love them! I get so many compliments. They fit perfectly, lay down good and flat and cover all of the floors and walls so they are protecting everything. They have a nice buttery soft feel which is a welcome change as my last mats were a hard plastic and not very comfy. They also clean up really easily so far, I’ve been able to just use a cleaning wipe to wipe away any dirt. I definitely recommend. It’s also worth noting that they have great customer service. I had some questions regarding shipping and also placing another order and they were very helpful and responded quickly every time.

25 May 2026
Unprompted review

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