West Louis Reviews 

989
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the products look genuinely great, fit nicely, and often arrive quite quickly without unexpected delays. People also really appreciate the stylish designs, lovely materials, and good overall quality of the items they purchase online. However, some people mentioned frustrating issues with sizing consistency and occasionally receiving completely incorrect items in their packages. Customers additionally complained about poor communication from the team and lengthy delays in customer support response times when asking for help. A few buyers also noted that products sometimes looked completely different and did not match the online descriptions provided.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of differing opinions. While many... See more

Quality

Customers consistently note ambiguous experiences with quality. Many consumers report extreme disappointment,... See more

Order

Reviewers highlight ambiguous aspects of order, as experiences vary widely from person to person. Many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with highly mixed experiences reported by... See more

Response time

People report negative experiences with response time, highlighting a total lack of communication from... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the clothes. The only real issue I had is that my order arrived without something and I reached out to them telling them that and although they did eventually issue me a refund, I never actuall... See more

Rated 3 out of 5 stars

I like the clothes you sell but when I placed my order, the jeans looked totally different when I received them but the shorts were great

Rated 3 out of 5 stars

The jeans I ordered were kind of different then what I thought I supposedly had ordered. I ordered jeans that suppose to had matched the jean jacket. The jeans were lighter


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Fashion Designer

Written by the company

West Louis brand offers high quality men clothing and accessories, With unique designs and approach for the modern gentleman. Designed with perfection.


Contact info

3.2

Average

TrustScore 3 out of 5

989 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.2

All reviews

(989)

80 reviews in the last 12 months

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Rated 1 out of 5 stars

Very cheap quality

Very cheap quality. Not what I expected. Had a pair rip in the @ss just a week of wearing. Reached out to customer service. No response. Probably won't order from this site again.

7 June 2026
Rated 1 out of 5 stars

False advertisement. And difficult …

The size was not the size they say they are. A 2xl is more like a large I tried returning the package but they want me to pay for international shipping to return it which is more that what’s I paid for the product.. I may or may not have gotten my money back for the item but would have still lost over a hundred just to send it back. Not worth it.

7 June 2026
Rated 1 out of 5 stars

Scammers

My matter is still unresolved, they have taken my money and not delivered.
Then, they ignor your emails after they've taken your money.
Scammers!

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Customer Service do not reply to emails

Ordered a sports bag for our grandson in USA. Immediately realised they would be on vacation and tried to get a redirection address. Several emails to customer service over next two weeks. Complete silence. The bag was delivered to an empty home and thankfully picked up by a neighbour for safe keeping. Numerous emails to get more info re delivery. Must have sent 10+ emails to customer service. No one replies. Will never use this company again.

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Jeans never came reached out to…

Jeans never came reached out to merchant several times and never got a reply response nothing lost my money time and effort will never order from them again save yourself I would advise yall not to purchase from them either

5 September 2025
Rated 1 out of 5 stars

I ordered a leather jacket 2 months ago…

I ordered a leather jacket 2 months ago and never received it? I emailed the company 5 or 6 times asking for the tracking number and statues of the order? On the last email i threatened them with my lawyer and taking them to court in which I already spoke to my lawyer about everything and he was ready to summon them with court paperwork. Then next day I received a reimbursement in my bank from them for the whole amount for the leather cost I ordered and never got. My advice,.stay away from the fake store front company.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. I ordered a leather briefcase. They sent me one stamped with a random logo of some other brand. The handle of the bag broke within 10 days. I emailed them multiple times for a refund and they never replied.

5 February 2026
Rated 1 out of 5 stars

WARNING

WARNING. This online store is a scam. They will not exchange, they will not take returns and worst of all, if they are out of an item that you ordered, they will just send you the closest thing to it. THIS STORE IS A SCAM…..

24 March 2026
Unprompted review
Rated 1 out of 5 stars

This whole brand is a scam.

I purchased a fur coat on their website for almost $200, and only ran into problems from there.
First of all, packaged arrived much later then originally promised, once the package arrived I realized that the quality was actual garbage, The material was very low quality and the fur on the hood was just a 1-in strip attached with snaps and looked terrible.

When I wanted to return the coat, they said I can only return it to China and I will have to pay for the return, which costs a lot more than the code itself.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Buyer beware, jacket sizes do not align with US sizes. XL is a medium. I went to website to cancel prior to shipping because of time of delivery didn't match my needs. They never responded to my request and shipped anyway. 30 days later I received it 2 sizes too small. Requested to returnand shipping costs same price as the jacket. Do not buy from this company!!!!!!

4 April 2026
Unprompted review

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