On Sunday 2nd August, I attempted to use your EV charging station on Buddle Lane, Exeter (EX4 1JP). My first two attempts failed to initiate, but they placed two separate £40 pre-authorisation ho... See more
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Usually good but today several charging pints at Home Park Plymouth seemed to be out of order. We had quite a long conversation with a helpful person at customers service. Charged on fourth charger we... See more
Company replied
Whilst I never had an issue on this occasion I’m extremely annoyed with the fact you’re still taking extortionate pre orthrisation amounts. You need to look into this with immediate effect. People ca... See more
Wenea ev charging machines are easy to use with the app and there are plenty of them. Customer services also sorted out an issue I had so would highly recommend them. Mike driveaclass.com
Company replied
Company details
About Wenea
Written by the company
SOBRE WENEA
Wenea es el operador lider independiente de carga de vehículos eléctricos. Con presencia en España, Reino Unido y Portugal, cuenta con más de 1.500 puntos en su red ofreciendo, además, soluciones avanzadas para particulares, empresas y organismos públicos.
Visita nuestra webQuiero comprar un cargador para mi casa
ABOUT WENEA
Wenea is the leading independent operator of electric vehicle charging. With a presence in Spain, the United Kingdom, and Portugal, it boasts a network of over 1,500 charging points, while also offering advanced solutions for individuals, businesses, and public entities.
Visit our webContact info
C. Acanto, 22, 28045, Madrid, Spain
- 915 06 06 00
- info@wenea.com
- wenea.com
3.6
Average
315 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Awful deposit-hoarders
The first charging point worked well enough to charge me the £25 deposit but then didn’t charge. I manoeuvred into a different bay and this charging point charged me a further £25 deposit. It then charged me a further £50 during the charge. The actual charge cost was £36 (still comparatively expensive) but my bank account was down £100. Soon after charging completed the £50 was adjusted to the correct amount of £36 so that’s a win!! This took place on Sunday, it’s now Friday and I still haven’t been refunded the 2 x £25 deposit!! Wenea gonna sort out a fairer charging arrangement???
16 June 2024
Reply from Wenea
Dear Matt,
Thank you for reaching out and sharing your experience with us. We apologize for any inconvenience caused.
We have been working on your issue, and the refund of the two £25 deposits has been processed on our end. The timing for the refund to appear in your account now depends on your bank's processing time.
If you have any further questions or need additional assistance, please don't hesitate to contact us at +44 208 124 9904. We are here to help you.
Best regards,
The Wenea Team
Easy to use but to expensive
Easy to use but to expensive , petrol cheaper to run unfortunately.
21 June 2024
Reply from Wenea
Hello Rui,
Thank you for your feedback! We're glad to hear you find our service easy to use. We understand that pricing is a crucial factor, and we're continuously working to offer competitive rates while maintaining the quality and reliability of our network.
If you have any suggestions on how we can improve or specific concerns regarding pricing, please feel free to share them with us. We value your input as it helps us enhance our services.
Best regards,
The chargers are so temperamental
The chargers are so temperamental , and you always take two or three holding deposit off my account before the charge actually works.
28 May 2024
Reply from Wenea
Dear Gaby,
Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with our chargers and for the delay in our response.
We understand your frustration with the multiple holding deposits. We are currently investigating this issue to ensure a smoother charging experience for all our customers. If you still haven't received your money, please contact us at +44 208 124 9904. We are here to help.
Best regards,
The Wenea Team
Every time I use the chargers in Exeter…
Every time I use the chargers in Exeter or Topsham they either say my EV has cancelled the charge or stop after half an hour or so.
This time Wen took 2x£50 from me (as I couldn't get the app to work so needed to use my card) and took me over my overdraft limit.
I am not using the chargers any more which is really disappointing as I don't have a charge point at home so always charge on my way to and from work.
Wenea are loosing about £20 a week as I am not using them.
12 June 2024
Reply from Wenea
Thank you for reaching out and sharing your experience. We apologize for the inconvenience and frustration you've encountered with our chargers in Exeter and Topsham. We understand how important reliable charging is for your daily commute.
Regarding the charges, we are investigating the issue to prevent it from happening again. If you still haven't received your refund for the £50 charges, please contact us at +44 208 124 9904, and we will assist you immediately.
We are committed to improving our services and hope to regain your trust.
Best regards,
The Wenea Team
Rubbish
Rubbish. Refuse to use these anymore. Take your money then car don't charge. 3 attempts later 180 pound into pending. Which then took 6 days to right itself in my bank and still had to phone customer service to start and finish charge. Won't use again.
1 June 2024
Reply from Wenea
Dear Jen,
We are truly sorry to hear about your recent experience with our charging stations. We understand how frustrating it can be when charging doesn't go as expected.
Regarding the pending charges, we are working to improve our system to prevent such issues. If you still haven't received your refund for the £180, please contact us at +44 208 124 9904, and we will assist you immediately. We apologize for any inconvenience this has caused.
Thank you for bringing this to our attention.
Best regards,
The Wenea Team
It works every time which is always a…
It works every time which is always a plus and since the extra points have been installed its creates more choice.
22 May 2024
Reply from Wenea
Good afternoon, Philip!
We are very pleased to hear your feedback. We constantly work to ensure the best possible service for all our users so they can charge whenever and wherever they need.
Thank you for your trust, and we hope to see you again soon on our network!
Wenea machines easy to use with the app.
Wenea ev charging machines are easy to use with the app and there are plenty of them. Customer services also sorted out an issue I had so would highly recommend them.
Mike driveaclass.com
10 June 2024
Unprompted review
Reply from Wenea
Hi, Mike!
We are very pleased to hear that you had a positive experience with our network and customer service. We constantly work to ensure the best quality and support for all our users so they can charge whenever and wherever they need.
Thank you for your trust, and we hope to see you soon on our network!
Careful of charges (and lack to charging)
On a visit to Exeter none of of the charge points paired with my car. This wasted an hour of my day PLUS Wenea charged £40 for each attempt. This is £200 from my account. Now chasing Wenea for a refund
19 May 2024
Unprompted review
Wenea charging point around the corner
It was great when we had the Wenea charging point installed right around the corner of my house! I don’t have to drive miles to charge my car anymore. I have had issues but their customer service line promptly solved it and was very helpful! Keep growing in the UK!
17 May 2024
Unprompted review
Reply from Wenea
Thank you so much for your kind words! We're thrilled to hear that having a Wenea charging point nearby has made charging your car more convenient. We're also glad our customer service team could assist you promptly. Your support and feedback motivate us to keep growing and improving. We look forward to expanding our network further in the UK. Best regards!
Disappointed
Tonight at midnight I found myself trying to change my car at a Wenea charger.
I downloaded the app and followed instructions, but the app would not accept my payment method and the contactless payment touchscreen would not register my card).
I’m now home and have tried again to add my payment details and the app just stalls.
I tried calling the support line and there was not even a ringing tone.
Please Wenea - ensure that the contactless pads are working and make the app more user friendly.
6 May 2024
Unprompted review
Reply from Wenea
Dear Amanda, we apologise for the inconvenience you experienced with our charger and app. Our customer support team has reached out to you via phone to address the issue promptly. Your feedback is valuable, and we're actively working on improving our app and ensuring the functionality of our contactless payment pads. Please don't hesitate to reach out again if you encounter further issues. Our team is here to assist you. You can also reach us at 02081249900 for support in the UK. Sincerely, the Wenea Team.
Had problems in one of the charger
Had problems in one of the charger, however after calling customer service team, they helped me with the process.
2 April 2024
Unprompted review
Reply from Wenea
Thank you for sharing your experience, Sergio! We're delighted to hear that our customer service team was able to assist you with charging your EV. At Wenea, we're committed to providing the best charging experience possible and ensuring that our customers feel supported every step of the way. Please don't hesitate to reach out if you have any further questions or need assistance in the future. Best regards.
We a are in Sevilla want to load our…
We a are in Sevilla want to load our car not possible need iOS 17 suddenly on your phone?
But info was iOS 16 totally not recommended this company, also no connection to the hotel to solve it ?
Forget it electric cars so complicated everything?
5 November 2023
Unprompted review
Reply from Wenea
Good morning, we apologize for the delay in our response. In order to use our app with all the new features, you must have iOS 16.0 or later, as earlier versions do not support the new capabilities, as recommended by Apple. If you wish, you can contact us at customer@wenea.com or call us at 915 06 06 00, and we can analyze your case more thoroughly. Best regards.
Wenea Fast Chargers
The Spanish (EU) company Wenea, has decided not to omit Chademo cables for charging electric cars. Chademo is used in Mitsubishi and Nissan Leaf Cars. Thus, in Devon where Wenea are installed, one cannot fast charge your electric car (despite the design being better than CCS). Also the car workers in Sunderland will loose their jobs. It is a very selfish policy and a warning to anyone thinking of buying an electric car; watch what will happen if the company / EU don't like your car.
4 September 2023
Unprompted review
Garbage
Garbage. My bank flags up these guys as a scam repeatedly and block my charging.
Also, the cost to charge is nearly double most other providers.
Why can't you provide a simple tap and charge service like gridserve?
30 August 2023
Unprompted review
The app has logged me out
The app has logged me out (despite ticking the box to stay logged-in), says the password saved on my phone is invalid and doesn't accept the new one after a password reset either. I'm unable to use the app at all, so cannot charge. Additionally, the charging costs are expensive.
20 June 2023
Unprompted review
Reply from Wenea
Hi Paul, please call our 24/7 customer service number 02081249900 and we will ask you a series of questions to tell you why this is happening. We would very grateful to help you.
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