Reply from Welvaere
Hi,
We’re glad to hear you’re so happy with our service and the hot tub! Thank you for your review, and we hope you enjoy many more relaxing moments.
Kind regards,
On behalf of the whole team,
Babette
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4.6
Excellent
841 reviews
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Replied to 100% of negative reviews
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So stellt man sich Kundensupport vor!!
Hello,
Osmosis had formed in the tub of our hot tub. After I reported this to Welvaere, they immediately agreed to replace the hot tub free of charge. This has now been done. The entire hot tub, including the built-in technology, the steps, the filter box and the drink holder, has been replaced. Simply fantastic and highly recommended.
The support technician was extremely friendly, always helpful and answered every question.
That's customer support. It's not common nowadays, but it's priceless. Thank you very much and keep up the good work!
Great manufacturer.
Best regards from Germany,
Mario
23 December 2025
Unprompted review
Reply from Welvaere
Hallo Mario,
Es freut uns sehr, dass Sie so zufrieden sind! Schön zu hören, dass Sie nun wieder voll und ganz Ihren Hot Tub genießen können.
Vielen Dank für Ihre nette Bewertung und wir wünschen Ihnen noch viele entspannte Momente in Ihrem Hot Tub.
Mit freundlichen Grüßen,
Das Welvaere-Team
Reply from Welvaere
Hi Ciprian,
Good to hear! Thank you for the nice review 🥰
Enjoy your Welvaere product!
Kind regards,
Team Welvaere
Melany
Great service and speed of installation
Just had a barrel sauna installed and everything went smoothly. The installation team arrived sharp at 8am, and were done by around 2pm. When researching, Welvaere had very good reviews, but were the most expensive compared to other companies. But based on a very negative experience with a solar panel company, I decided to bite the bullet and select the best reviewed. So far so good, but I will post an updated review in 6 months time after regular use of the sauna.
8 September 2023
Unprompted review
Reply from Welvaere
Hi Russell,
This is great to hear. 🥰 Thanks for the 5 stars!
Enjoy your sauna! We would love to hear from you in 6 months!
Sincerely,
Team Welvaere
Great Delivery, Good Product
Due to some communication issues, we had a small issue and needed to find a crane but thanks to the delivery person Jesse everything went smoothly. He was really helpful and did his best while we trying to find a crane. It was clear that his main priority was making the customers happy. Really happy with everything, Thank you Welvaere and Jesse.
24 August 2023
Unprompted review
Reply from Welvaere
Hi Ural,
That's great to hear! Glad it worked out with the crane. I've passed the compliments on to Jesse. 🫶 We hope that you will experience many beautiful moments and fun in your Ducktub.
On behalf of the whole team,
Melany
Reply from Welvaere
Thank you for your review. We appreciate your feedback regarding the good quality of our products. We apologize for any inconvenience you experienced with our service. We strive to provide reliable and consistent service, and we regret that we did not meet your expectations in terms of agreements. Your feedback is valuable to us, and we will take it into consideration as we work to improve our service. If there is anything specific you would like us to address, please feel free to reach out to our customer support team.
Kind regards,
The Welvaere Team
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