I purchased a WeEarth composter in May…
I purchased a WeEarth composter in May 2025 for €499. In October 2025, the machine stopped working properly.
I contacted customer service and provided videos showing the defect. I was informed that the product would be replaced. However, instead of a replacement machine, I later received a bucket for a different model, which is not compatible with my device.
On 13 January 2026, customer service informed me that the correct replacement bucket would be sent within 7–10 days. As of 1 February 2026, nothing has arrived and the machine remains unusable.
After several months without a functioning product and multiple unfulfilled promises, I have now requested a refund.
Based on my experience, I cannot recommend this company due to poor after-sales service and failure to resolve a warranty issue within a reasonable time.