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FIGS Reviews 

25,980
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 22,723 reviews, reviewers had a great experience with this company. Customers really love the comfortable materials, flattering fits, and stylish designs of the medical wear that make long shifts much more pleasant. People frequently mention that the products are exceptionally durable, keep their colors well, and provide a fantastic overall fit. However, some customers also noted that sizing can be quite tricky and inconsistent across different styles and colors. A few other people also felt that occasional delivery delays, stock issues, or problems with hardware like zippers caused some frustration. Despite these minor drawbacks, most shoppers remain eager to purchase again and recommend the brand.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, comfort, and... See more

Quality

People report positive experiences with quality, highlighting that the scrubs are durable, comfortable, and... See more

Order

Consumers find order experiences to be mixed, reporting both seamless transactions and significant issues. On... See more

Delivery service

Reviewers share mixed feedback about the delivery service, with some experiencing fast and on-time shipping.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything from the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Figs scrubs are hands down the best!! I have exclusively worn Figs for 6 years. Their jackets are high quality but I find that the women’s sizes sleeves are too short l- I will be trying the men’s jac... See more

Company replied

Rated 4 out of 5 stars

I genuinely love my FIGS. I am not happy they are out of stock inmy faves all the time, but they are fantastic scrubs. Wish they would make a super thin cotton 3/4 sleeve under scrub shirt for summer... See more

Company replied

Rated 4 out of 5 stars

Its true what they say, the fabric and construction on these scrubs is different! I love my joggers but I do wish there were more top options with standard pockets and also please add a loop for badge... See more

Company replied

Rated 5 out of 5 stars

I purchased a FIGS gift card for our future daughter-in-law, who is a healthcare professional, and it turned out to be a wonderful gift! She was able to choose the scrubs she liked and find ex... See more

Company replied


Company details

  1. Uniform Store
  2. Clothing Store

About FIGS

Written by the company

Why wear scrubs when you can wear FIGS?

Written by the company

FIGS believes that what you wear affects how you feel and, ultimately, how you perform. Every design at FIGS solves real problems that you face every day — no matter what your day throws at you. If FIGS can elevate your performance — even in small or unexpected ways — imagine the profound impact it can have.

Contact info

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4.1

Great

TrustScore 4 out of 5

26K reviews

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4.1

All reviews

(25,980)

24,731 reviews in the last 12 months

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Rated 5 out of 5 stars

Great colors and quality

Great colors and quality. Wasn't sure on sizings so ordered a few options; returns were quick and easy.

3 December 2025
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 1 out of 5 stars

I’m extremely disappointed with these…

I’m extremely disappointed with these scrubs, especially because I actually really like FIGS. I love the style, the fit, and how comfortable they are. I have purchased seven pairs of FIGS scrub two black, three navy blue, , and two green, so I have invested quite a bit of money in this brand.

Unfortunately, there is a serious issue with the fabric. There is a strange metallic, dirty/musty odor that seems to come from the fabric itself. I can actually smell it while I’m wearing the scrubs, even when I’m simply standing or walking around at work. The smell is so noticeable and unpleasant that I honestly don’t even want to imagine what the people around me can smell.

I wash my scrubs carefully with detergent and have washed them repeatedly, but the smell persists.

This is extremely frustrating because, again, I genuinely like these scrubs. They are comfortable, stylish, and fit well. But the odor is becoming unbearable and makes me uncomfortable wearing something that is supposed to feel clean and professional.

I have spent hundreds of dollars on FIGS, and I really hope the company takes this issue seriously. Customers should not have to deal with a persistent odor in expensive scrubs. I would really appreciate FIGS addressing this problem and considering replacements, a refund, or another solution for customers experiencing this issue.

I really want to continue buying FIGS, but the odor needs to be addressed.

Marianne
Maryland

5 October 2025
Unprompted review
Rated 4 out of 5 stars

I love FIGS

I love FIGS. They’re the most durable and flattering scrubs I’ve ever worn. I left off one star as they are expensive and I find the sizing isn’t always consistent between styles.

14 February 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Love the fit and fast shipping

Love the fit and fast shipping

16 November 2025
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Great choices

Great choices, delivery was perfect. It was a gift and the person was very satisfied with the product.

1 February 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 3 out of 5 stars

Pants were tight and ill fitting

Pants were tight and ill fitting; their quality is disappointing for the price. I prefer Jaanuu for petite women’s clothing.

9 November 2025
FIGS logo

Reply from FIGS

Hey Akua,

Thank you so much for taking the time to share your feedback!

I'm so sorry your order didn't work as expected! We are always looking for opportunities to elevate the FIGS experience, and hearing directly from our community is absolutely invaluable.

I will pass along your message and sentiment to our Product and Design teams, who are very passionate about every incremental improvement we can make in this process!

I can imagine how disappointing it must have been for you to receive your scrubs and for them not to be the proper fit as expected. I truly apologize for this inconvenience. I assure you this is not an experience we ever hope to provide, and I would be more than happy to make things right for you!

As a valuable customer, I want to make sure you LOVE your FIGS, and we would be more than happy if you could give us another opportunity. We will not let you down!

We would love to assist you further with this matter and help find a solution ASAP! Look out for an email from our team in your inbox shortly - we look forward to assisting you! 🙏️

Rated 5 out of 5 stars

great quality

great quality , service

7 May 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Fast shipping to Poland

Great quality, also fast shipping to Poland. Highly recommend!

25 October 2025
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Easy ordering, great products, fast shipping

Easy ordering, fast shipping and great products

6 May 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 1 out of 5 stars

Terrible customer service experience

Terrible customer service experience. Contacted them to change en embroidery within 1 minute after I placed the order. They replied they can't change but I should cancel the order then. I replied yes to proceed but then they did not act on it and contacted me again only after the order was shipped with the mistake on it to day "sorry too late" you could have cancelled on your own but it is too late now. Really bad and disappointing experience for such a big company.

23 August 2026
Unprompted review
FIGS logo

Reply from FIGS

Hi Anne-claire,

Thank you for sharing your feedback on your recent FIGS order and your experience with wanting to change the embroidery for your order.

We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. We completely understand that this experience was less than ideal, and truly apologize for any inconvenience that this has caused you. We will ensure we connect directly with our team to see how we can improve this feature, so that this can be a much smoother experience in the future.

When reviewing your case, it is noted that the timeframe that was told to you made it seem like it was an easy fix, but it had already gone over the one-hour timeframe to make any cancelations. We appreciate you updating your review for us to locate your account, and we would love to assist you further with this matter and help find a solution ASAP! 

Look out for an email from our team in your inbox shortly - we look forward to assisting you! 🙏️

Rated 5 out of 5 stars

Great Gift for a Future Healthcare Professional



I purchased a FIGS gift card for our future daughter-in-law, who is a healthcare professional, and it turned out to be a wonderful gift! She was able to choose the scrubs she liked and find exactly what worked best for her.

She was very happy with the quality, comfort, and style of the scrubs, and I loved that the gift card gave her the freedom to choose what she wanted. FIGS offers such a great selection of high-quality scrubs that are both functional and stylish.

I would definitely recommend FIGS gift cards as a thoughtful gift for anyone working in healthcare!

11 October 2025
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

I wear FIGS at work for couple of yrs…

I wear FIGS at work for couple of yrs now and the online order process is very easy, the delivery process as well and the quality of products are on point to what they advertise.

13 December 2025
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Love every color and how they fit.

Love every color and how they fit.

2 March 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

love my figs

love my figs! always fit so well and last so long

28 February 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Perfect gift for my niece who works as…

Perfect gift for my niece who works as a nurse in Houston, Texas thank you so much Figs for the on time delivery! 🚚

9 May 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Make-up ARTISTS!

I bought Figs for my make-up artist / aesthetician daughter and guess what? She LOVES them. So they can be worn for so much more than just the medical professions. The quality is amazing!
Thank you for a great product.
Lesa

6 March 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

Excellent

Excellent so far.

22 November 2025
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 1 out of 5 stars

SCAM SITE - DO NOT TRUST!

I ordered a pair of figs new balance for $200 and they were never even sent! This is a scam site stay away!
I’m in the process of legal action to get my money back - DO NOT USE THIS SITE OR TRUST THE POSITIVE REVIEWS AS THEY ARE FAKE.

Order #34593255

21 August 2026
Unprompted review
FIGS logo

Reply from FIGS

Hi Pablo,

Thank you for reaching out, and I'm sorry this experience left you frustrated.

I looked into your order, and good news: your New Balances were delivered on September 1st. Tracking can go quiet for a stretch while a package moves between facilities or clears customs, which is completely normal for international orders and usually resolves once it lands in-country. I know that doesn't make the wait feel any shorter in the moment, though.

We hope the New Balances were worth it, and we're always here if anything ever feels off with an order. 

We appreciate your feedback and wish you a wonderful rest of your week!

Rated 5 out of 5 stars

Great uniform

Great uniform, amazing colour and quality! I get compliments every time I wear it. With my beautiful smile and my lovely uniform, I feel like I bring a little sunshine into the room. Absolutely love it!”

30 October 2025
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

Rated 5 out of 5 stars

I love how this brand gives medical…

I love how this brand gives medical care workers a sense of style, empowerment and feeling put together! The quality is top tier.

19 March 2026
FIGS logo

Reply from FIGS

Hey there,

Thanks for taking the time to share your feedback with us!

We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.

Wishing you a wonderful rest of your week!

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