Wonderbly Reviews 

88,298
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 11,393 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the unique personalization, beautiful illustrations, and engaging stories found in the books, making them cherished gifts. Many consumers highlight the excellent product quality, often describing items as special keepsakes that create lasting memories. The user experience, from choosing styles and personalizing characters to ordering, is generally found to be easy and enjoyable. However, some customers noted issues with delivery, such as delays, damaged items, or shipping methods not matching expectations. A few people also felt customization options were sometimes limited, particularly regarding character features like hair and skin tone. Additionally, some reviewers were disappointed with the content or description of certain products, finding them not as advertised.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality and personalized nature of the... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the speed and... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the ordering process easy and expressing... See more

User experience

Customers generally report a positive user experience, finding the website easy to use for personalizing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love every Wonderbly book that I’ve bought over the past many years of a grandparent to 6 precious little ones! Each of my grandkids love love love hearing us read stories on which they are the hero’s... See more

Rated 5 out of 5 stars

Easy access to attractive site. Great to be able to view books and to personalise them. Beautiful illustrations and engaging stories. The new baby book is particularly lovely where each letter of the... See more

Rated 5 out of 5 stars

I love your books! They are of a high quality with a super message.... Your customer care is beyond excellent in my opinion. I've had a few issues with Pple not passing on my parcel initially, and... See more

Rated 5 out of 5 stars

It’s just a beautiful, unique and special book. My daughter literally had tears in her eyes 🥰 A little story about three generations together. It’s just a wonderful present 💝 Thank you so mu... See more



Company details

  1. Book Publisher
  2. Childrens Book Store

Written by the company

Wonderbly makes unforgettable personalised books for the people who mean everything.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

88K reviews

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1-star

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4.5

All reviews

(88,298)

17,408 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have not received my ordered book…

I have not received my ordered book yet. Any news when it will be ready and delivered?

1 July 2026
Wonderbly logo

Reply from Wonderbly

Hello,
Thank you for reaching out to us on Trustpilot. We're sorry to hear that your parcel hasn't arrived yet!
We've contacted you by email to help resolve this as quickly as possible. If you don’t see it in your inbox, please check your spam folder.
Please know that our customer service is available by email at hello@wonderbly.com, and we are always here to offer support.

Thank you for your patience!

Best regards,
Your Wonderbly Team

Rated 3 out of 5 stars
Wonderbly logo

Reply from Wonderbly

Thank you for your review!
Due to rising delivery costs, exchange rates and tax increases, we had to adjust our shipping costs in certain countries some time ago. The shipping costs include costs for packaging and delivery as well as personnel costs.
By adjusting our prices in this area, we can be sure that we do not have to compromise on the quality of our products, which of course we never want to do.
PS: There are ongoing promotions and offers on our website - watch the website banner to get great discounts!
Best regards,
The Wonderbly team

Rated 5 out of 5 stars

Was exactly as described

Was exactly as described, images perfect. Wish i had gone a hard cover as the soft is a little flimsy for a book this special

15 July 2026
Rated 5 out of 5 stars

I discovered these wonderful books a…

I discovered these wonderful books a few years ago and have gifted them to a few of my loved ones. The children are thrilled as well as their parents. The customer service is excellent.. I had an issue recently that I misspelled the name of the child and they made it right. They were very professional and extremely helpful. I would just say that they are a very, very good company..

15 July 2026
Rated 5 out of 5 stars

Excellent Quality and Fantastic Customer Service

Excellent product quality. Exactly as advertised. Absolutely fantastic customer service - we encountered several issues with delivery (not the fault of Wonderbly) and the customer service team was extremely responsive, helpful, and went above and beyond to resolve the issue.

8 July 2026
Rated 5 out of 5 stars

Unique and Superb Books

Unique and Superb Books

This is my 2nd time to order and I had no hesitation in reordering again.

The 1st book was for our grandson "Treasury of Nursery Rhymes Christmas Edition" was greatly received, much read and much loved.

This time I ordered the same book for our granddaughter's 2nd birthday and cannot wait to see her open it. The illustrations are so beautiful and seeing their names appear in every rhyme makes them so special and a "keepsake book" as they grow.

I also ordered the "Bedtime Nursery Rhymes " book for a new born baby nephew.
His Mum and siblings are delighted with it and seeing his name appear throughout makes it extra special.

The quality of each book is superb and adding the hardback cover is guaranteed to be a "keepsake" for many years to come.

The delivery service was very quick, arriving within three days of ordering,

Overall a great experience!!

14 July 2026
Rated 4 out of 5 stars

Customised 1sr birthday book

Impressive customised book for my granddaughters. Very attractive pictorials easy story for the kids. Appreciate the discount for 2nd book but still a bit pricey. Still happy to have this as a special gift to remember;)

14 July 2026
Wonderbly logo

Reply from Wonderbly

We're so thrilled the books were a hit!

With our books being printed on demand, and our use of high quality papers and inks, the cost is more than what you'd find for a standard picture book.

Of course, your satisfaction means a lot to us, so we've shared your feedback on the pricing with our product team! It's very useful to hear what our customers are looking for. ♥

In case you didn't know, you can find promotions on our 'Offers' page: www.wonderbly.com/offers and see exclusive deals in your account.

Best Regards,
The Wonderbly Team

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