Fast delivery and good quality
Fast delivery, easy to contact customers and good quality products.
Really recommend.
5 January 2026
Unprompted review
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Company details
Written by the company
Rito.se säljer garn, stickor, knappar och virknålar. Hitta de bästa priserna. Snabb leverans.
Contact info
Denmark
- info@rito.se
- rito.se
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 month
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A list of complaints regarding order…
A list of complaints regarding order number 2174993.
1. Promised delivery before Christmas when order made. Delivery should have been today 20/01. Still undelivered.
2. Unanswered email regarding a cheaper exact same machine €16 cheaper directly after the New Year.
3. Paid extra for home delivery - today UPS delivery sent to their depot for collection even though we were at home but before delivery agreed time.
4. 60 minute wait on customer services 1 person answering.
A joke for a company all their promises are not worthy the paper they are written on. We can hardly recommend them. And a great disappointment for our granddaughter who has been waiting since Christmas.
Further received email offering to repat my costs but not my taxi costs as We have No car and are in our 70s & 80s.
Sorry - they promised everything got our Moneybrother and then fell short!!!
20 January 2025
Unprompted review
Reply from Rito.se
Hi Paul,
I am sorry to hear that you have had this negative experience with Rito.
I have investigated this matter and this is what I can conclude:
1. It is unfortunate that your package was delivered untimely, but we did not at any time promise that your package would be delivered before Christmas.
2. When reading the e-mail correspondance you have had with our customer service team you never mentioned anything regarding a lower price at a competitor. We are more than happy to offer your the price difference in form of a voucher if you provide a link for the product at the competitors' website.
3. It is very unfortunate that UPS was not able to deliver your package at your home address as ordered. When UPS encounters problems when delivering a package they will bring it to the nearest pick up point. From there on we can request UPS to do a second delivery attempt at your home address, but since we were not informed about this failed delivery attempt, we had no chance of making this right.
4. I apologize for the waiting time on the phone for our customer service. All customers are offered a callback after waiting for 2 min. and if you accept the callback, you will keep your place in the phone queue. As far as I can see you did not accept a callback.
Is it correct that we have offered to reimburse the cost for home delivery. However, in your most recent email you mention that we forced you to order a taxi to go and collect your package. I disagree with this as we have never forced you to do such a thing. We would gladly had requested UPS to do a second delivery attempt at your home address. It is fully your own decission to order a taxi to go and collect your package.
With all this said I understand that this expeirence has been far from satisfactory thus I have tried to call you several times to see if we can sort this matter out. Unfortunately, you have not answered my calls. Therefore I have send you an e-mail hoping that we can schedule a conversation regarding your experience.
Best regards
Jeppe / Rito
Great service
Great service. Really fast. Needles and stitch holders exactly what I needed.
1 December 2023
Unprompted review
Great service!
Great service and great garn! I already both twice from them and both quality and speed was really good!
15 April 2023
Unprompted review
I absolutely love this store
I absolutely love this store! The price is good, the shipping is fast and the quality is better than expected! The only downside is that the yarn I use is not in stock, and it didn't get in stock when it was supposed to, instead it got delayed by 4 months, so i'm not even sure it will ever get back in stock. When contacting the company they just told me that they didn't know.
8 February 2023
Unprompted review
Superfina varor & lika superfin…
Superfina varor & lika superfin service! :)
27 October 2021
Unprompted review
Great customer service!
This isn't the first time I place an order at rito.se and once again I am very happy! The prices are good and the customer service amazing!! I've never had a problem with delivery times and in case something is out of stock I get informed very fast and offered alternatives! I definitely recommend it!
7 September 2021
Unprompted review
This shop is great!
27 August 2021
Unprompted review
Excellent customer service!
Excellent customer service!
They accidentally sent me the wrong product, and both responded to my message and shipped a replacement within a short time.
15 March 2021
Unprompted review
Reply from Rito.se
Hi Pinku
Thank you for your review. I'm glad it all worked out :)
Have a nice day
Sincerely,
Bente
rito.se
Thank you so much, I am very happy! I will back with new orders! I promise!
Thank you so much! I am very happy! I will back with new orders!!! I promise!
25 September 2020
Unprompted review
Reply from Rito.se
Hi Audrone.
Thank you so much for your good review.
We are happy to hear that you are satisfied with your order.
We will be happy to see you again ;)
Regards Susanne - Rito.dk
I am shopping on internet a lot and I…
I am shopping on internet a lot and I can say that you ar the best.
I experienced the best service, best process and absolutely the fastest shipping from all.
Congratulations!!!!
I wish you all the best!!!!
Best regards
Melania
23 September 2020
Unprompted review
Reply from Rito.se
Hello Melania
Thank you for your kind words :)
Fantastic that you are satisfied and you think we are the best.
I hope you will have a good day.
Best regards
Lærke - Rito
Thank you
Thank you, your order arrived promptly at my local Ica store.The 8/8 cotton is lovely colours, very soft and easy to Crochet.I noticed you also stock craft items, I would love you to stock 3D Pen and 3d printer plastic filaments, which we use for amigurumi noses eyes and crochet accesories. Thanks again for a great service, Safir Carlsson, Sweden
9 September 2020
Unprompted review
Reply from Rito.se
Hello Safir
Thank you for taking your time to write this review, and fantastic that you are satisfied :)
I hope you will have a good day :)
Best regards
Lærke - Rito
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