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Rauva Reviews 

478
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

The agent Lorenzo has been very patient and helpful throughout my closure process with the refund. Other agents and accountants also have been very responsive during my tenure with Rauva. Overall it h... See more

Rated 5 out of 5 stars

I needed to open a company from zero and with Rauva team it has been a near zero effort process! Took almost a month (but had easter holidays during it) but besides signing papers online i had nothing... See more

Company replied

Rated 5 out of 5 stars

I’ve used Rauva for 2 years and it’s been very reliable. Opening the account was easy, and managing expenses in one place works great. There are minor bugs occasionally, but nothing blockin... See more

Company replied

Rated 1 out of 5 stars

bad service, they are only reachable by chat. The employers just follows a script, they don't answer your questions, but give some random copy paste policy advice as an answer, but its totally random... See more

Company replied

Company details

  1. Non-Bank Financial Service
  2. Accountant
  3. Alternative Financial Service
  4. Business to Business Service

Written by the company

Rauva is a dynamic Portuguese company that aims to democratize entrepreneurship and empower freelancers and SMEs through technology. Offering a comprehensive business super-app with integrated tools for finance management, payment services, invoicing, users can easily manage their finances and invoices through the app, with secure deposit safekeeping and certified invoicing capabilities offered through partnerships with trusted entities. Running a business in Portugal hasn’t been easy. Until now. For entrepreneurs. By entrepreneurs.


Contact info

3.9

Great

TrustScore 4 out of 5

478 reviews

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Asks customers to review

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Replied to 63% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(478)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Team is great, the app could be improved

The app allows you to streamline your documents turnaround with the accountants, so it’s much easier then without it. The app could be improved in terms of features and UX (like, I’d want to see all my income for a quarter or a year). The accountants team is great, very responsive and helpful, making the decisions in your interest, I am very grateful!

16 May 2025
Rated 4 out of 5 stars

Rauva provides excellent services

Rauva provides excellent services, I found it extremely useful as an independent business owner. The platform is user-friendly and efficient, making it much easier to manage my company. My only suggestion would be for Rauva to consider partnering with a Portuguese bank that operates locally within Portugal, as this would enhance convenience and integration for users who operates their business within the Portugal.

24 April 2025
Rated 5 out of 5 stars

So far so good

So far so good. I’m very impressed with the level of service, how the app works and that I can schedule a call with an accountant any time. It’s also great that they deal with all the annoying bureaucracy so that I do not have to. They ensure I am compliant and this alone is worth the price of admission.

15 April 2025
Unprompted review
Rated 1 out of 5 stars

bad service

bad service, they are only reachable by chat. The employers just follows a script, they don't answer your questions, but give some random copy paste policy advice as an answer, but its totally random, the certain content.
They are unable to add the owner to our administration, after more than one year. very sad, because they charge to much for almost nothing

28 January 2025
Unprompted review
Rauva logo

Reply from Rauva

Hello Marjorie,

We’re really sorry to hear that your experience hasn’t been as smooth as we’d like it to be. Our goal is always to make things as clear and easy as possible, and we’re here to support you every step of the way.

We do our best to offer helpful, accurate guidance, and while we understand that some situations can be more complex, specifically regarding the administration topic you mentioned, our records show that clear instructions were provided along with follow-ups from our support team to help move things forward. We remain fully available to continue supporting you as needed.

If you're still experiencing issues, please feel free to reply to our last email from April 4 at 15:38 — we’ll be happy to pick things up from there.

We also kindly ask you to consider updating your review, as it doesn’t accurately reflect the efforts made to assist you — particularly given that this is the second review submitted while our team was actively in contact to ensure you had everything you needed.

Thank you again for your feedback, and we're here whenever you need us.

Rated 2 out of 5 stars

Do not trust Rauva with your banking

Do not trust Rauva with your banking, and especially not with your accounting.

Their processes and app are terrible, their people will do nothing but be defensive and make excuses when things go wrong (and they will, very often).

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, the best in Portugal!

Excellent service, the best in Portugal!
Opening my business account with Rauva was a seamless and stress-free experience. Every step was simplified, and I received outstanding support from start to finish. The capital deposit process went smoothly, and the team was always available to answer my questions. An ideal solution for entrepreneurs in Portugal!

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Very poor accounting service

Very poor accounting service. The €88 plan is a gimmick to get you to sign up with them but ultimately is too limited for any company that is active.
Additionally, the app is very buggy. Card didn’t work a few times when I wanted to pay. They do not have access to the MB network.

3 February 2025
Unprompted review
Rauva logo

Reply from Rauva

Hello, Rui.
We’re really sorry to hear about your experience, and we truly want to address your concerns properly. In order to assist you as quickly and efficiently as possible, could you please share your business name with us? That way, we can proactively reach out and help resolve this situation.

If you’d prefer, you can also contact us directly via email at support@rauva.com or raise a ticket with our support team from your Rauva app or desktop.
We’re here to support you and make sure your issues are addressed.

Rated 5 out of 5 stars

My experience was excellent

My experience was excellent! Ana is a top-notch accountant—intelligent, friendly, and extremely knowledgeable. Every minute was worth it! She provided clear and insightful explanations, making the entire process smooth and easy to understand. I highly recommend her!

26 February 2025
Rated 5 out of 5 stars

Seamless accounting experience

Our experience with Rauva has been nothing short of exceptional. They provide a seamless accounting experience, ensuring accuracy, efficiency, and hassle-free financial management. Their expertise and attention to detail have made a significant difference in streamlining our processes. Highly recommended

14 February 2025
Rated 1 out of 5 stars

Be careful

Painful onboarding for PT company
Swan io is the bank behind (from France), so expect some problems of checking everything and to deal with many blocked
Choose an accountant straighly in Portugal to open a company

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Worst service ever

Worst service ever. Their accountant misled me to open an account with them and left a month later. Once I realised the wrong advice I asked to close my account and no accountability was taken. Also as I was closing my account some old direct debit attempted to take Payment and for each failed debit, Rauva charges you €10. They sell you a plan for €89 for 3 transaction a month. Above 3 monthly transaction they will charge you €3 per transaction even if it s €3 uber ride. Other accountants would allow you 50 transaction a month for the same price or unlimited so be careful before signing. Because 3 transactions a month makes no sense for any companies.their plan is made to charge you €200-300 per month in reality.

31 January 2025
Unprompted review
Rated 2 out of 5 stars

Rauva was a painful experience, can't recommend

We used Rauva because of the positive online reviews. Unfortunately, for us using Rauva to open a new business in Portugal was a fairly painful process. The team sent the wrong things to us to sign multiple times. Once, they even sent someone else's business docs for us to sign by mistake. After our company had already been created, they sent an email saying our Rauva account has not been approved, they couldn't tell us why, there was nothing we could do about it, and we would need to rush to find our own accountant to take care of everything by the deadlines to avoid penalties. In the end, it was a blessing to not have to use Rauva for ongoing accounting services. We found a local accountant who is both more affordable and more competent. The only good thing about our experience with Rauva was Inês, who was responsive over Whatsapp.

10 January 2025
Unprompted review
Rauva logo

Reply from Rauva

Thank you for sharing your experience with Rauva. We genuinely appreciate your feedback and apologize for not meeting your expectations.

Unfortunately, our banking partner, Swan, is unable to onboard American citizens, and we should have communicated this clearly from the start. We understand how frustrating this situation must have been and truly regret any confusion it caused.
Your input is invaluable as we work on improving our processes and communication regarding our processes. We're pleased that Inês was able to provide you with supportive assistance during this time.
While we're disappointed that circumstances led to not be able to keep you as a customer, we wish you the best with your new business in Portugal. If you'd like to discuss anything further, please feel free to reach out at support@rauva.com. Your satisfaction remains important to us.
Thank you once again for your feedback.

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