Roof Giant Reviews 

912
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality and wide selection, finding items robust and performing well. Many appreciate the competitive pricing, often better than local options. The delivery service is frequently commended for being prompt, efficient, and ensuring products arrive on time and in good condition. However, some people experienced delivery issues, including delays, missing or damaged items, and poor courier communication. A few also noted product quality concerns or pricing errors.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising prompt and efficient... See more

Product

Customers consistently note positive experiences with product quality, with many describing items as... See more

Quality

People report positive experiences with quality, often praising the products as excellent, very good, and... See more

Price

Reviewers mention positive feedback about price, often describing it as fair, competitive, and reasonable,... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and stating they would use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a problem with half of my delivery (which came straight from velux), going missing. I called velux they were not very helpful. I called roof giant a couple of times. I spoke with two different l... See more

Company replied

Rated 5 out of 5 stars

Excellent products, .7mm roofing sheets cute to required size, flute foam, wood Tec screws, Tec screw colour caps. Easy to order and delivery service very good. I can recommend Roof Giant. Thanks!

Company replied

Rated 5 out of 5 stars

Roof Giant have a great site, very easy to navigate. I quickly found what I needed (clear plastic corrugated sheeting). The price was better than I could source locally, with delivery guaranteed wi... See more

Company replied

Rated 5 out of 5 stars

Delivery, despite the Cyber problems, was first class with no breakages. The fit of the replacement window compared to the original Velux was exact despite this being a centre hung version although th... See more

Company replied


Company details

  1. Roofing Supply Store
  2. Building Materials Supplier
  3. Construction Material Wholesaler
  4. Do-it-Yourself Shop
  5. Window Supplier

Written by the company

Roof Giant Limited is an eCommerce Roofing supplier of a huge range of quality roofing products from major brands at competitive prices, delivered direct to your door. We pride ourselves on great customer service, we offer free technical advice from our established team to help and support you with your purchase. Our team have over 100 years’ experience combined within the roofing industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

912 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(912)

266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

poor service

you told us one delivery date and then told us, you could not deliver on the agreed date on multiple occasions. when we asked you for clarification it was verry unclear and vague. you would also not communicate with my colleague who enquired about the order.

15 July 2026
Rated 1 out of 5 stars

Not a great experience

Not a great experience. Ordered four items and was informed only two in stock, had to chase these when they didn’t arrive only to be told they were out of stock too.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivery and quality very good.

Delivered on time, well packaged and complete.
Looks to be of good quality, yet to work with it due to extreme temperatures.

13 July 2026
Roof Giant logo

Reply from Roof Giant

Thanks for your review 😊 we really hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, although roofer didnt turn up!
Looks high quality, is fitted but not tested yet.

10 July 2026
Roof Giant logo

Reply from Roof Giant

Thanks for your review 😊 we really hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

good service

9 July 2026
Roof Giant logo

Reply from Roof Giant

Thanks for your review 😊 we really hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 2 out of 5 stars

Delay in delivering

Delay in delivering, poor communication.

16 July 2026
Roof Giant logo

Reply from Roof Giant

Sorry to hear you had issues with your delivery. If you have any further queries please email us at sales@roofgiant.com
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

I had a problem with half of my…

I had a problem with half of my delivery (which came straight from velux), going missing. I called velux they were not very helpful. I called roof giant a couple of times. I spoke with two different ladies and they were both very helpful. They reassured me that they would do their best to resolve the issue and chased velux. Neither company were really the problem, I would highly recommend velux use a different distribution company. Anyway I finally received both my window and flashing kit. They are installed and look great. I would recommend and use roof giant again

19 June 2026
Roof Giant logo

Reply from Roof Giant

Thank you for taking the time to leave us a review. Really pleased your happy with your purchase and thank you for your recommendation. We really hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service, Good quality Material

8 July 2026
Roof Giant logo

Reply from Roof Giant

Thanks for your review 😊 we really hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Accuracy

The updates were accurate, and the materials were delivered on time. The quality of the roof was superb.

13 July 2026
Roof Giant logo

Reply from Roof Giant

Thanks for your review 😊 we really hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Great Service

Great product, great service and the parts order on time on the day they stated. Thank you Roof Giant

13 July 2026
Roof Giant logo

Reply from Roof Giant

Thanks for your review 😊 we really hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Delivered on time and good condition…

Delivered on time and good condition with nothing missing, the roofing looks great and tops off my garage project with style.

3 July 2026
Roof Giant logo

Reply from Roof Giant

Thanks for your review 😊 we really hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Quick and easy to use the website

Quick and easy to use the website. Pricing made simple.

3 July 2026
Roof Giant logo

Reply from Roof Giant

Thanks for your review 😊 we really hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

I ordered the Velux opener

I ordered the Velux opener, it turned up on time and was good value.

3 July 2026
Roof Giant logo

Reply from Roof Giant

Thanks for taking the time to leave a great review 😊 We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Repeat customer with Roof Giant, far more reliable than their competitors

I am a repeat customer with Roof Giant, and have been since being let down by one of their competitors. Their pricing and delivery estimates are honest and competitive. On one occasion, I had to return a Velux window the packaging of which had arrived damaged. This was a no-fuss issue for Roof Giant, who were very helpful throughout the process. Our most recent interaction was the ordering of five blackout Velux blinds. They arrived in good order and in a timely manner (undamaged). My only criticism would be that the MK08 blinds were being installed in legacy M08 windows, and all the indications (on-line) were that they were compatible. This is true for width, but the side-rails (length) were approximately 6cm too long, and all needed to be cut to fit the window height. Not too much of an issue, but I've probably negated the warranty on the blinds. With all that said, they look great and have massively benefited our kitchen-diner in reducing heat build-up during the recent hot spells.

9 July 2026
Roof Giant logo

Reply from Roof Giant

Thank you for taking the time to leave us a detailed review. Really pleased your happy with your purchase. We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Excellent products

Excellent products, .7mm roofing sheets cute to required size, flute foam, wood Tec screws, Tec screw colour caps. Easy to order and delivery service very good. I can recommend Roof Giant. Thanks!

3 July 2026
Roof Giant logo

Reply from Roof Giant

Thanks for taking the time to leave a great review 😊 We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

Rated 5 out of 5 stars

Made a calculation mistake and long…

Made a calculation mistake and long story short had ordered 1 roofing sheet short , Popped them an email and recieved a phone call from them ,they amended the order and sent me the correct number of sheets 1st time and they are Good quality aswell , very happy customer 😊

3 July 2026
Roof Giant logo

Reply from Roof Giant

Thanks for taking the time to leave a great review 😊 We hope to see you on our site again soon.
Natalie B
Roof Giant Customer Support

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