I had a problem with half of my delivery (which came straight from velux), going missing. I called velux they were not very helpful. I called roof giant a couple of times. I spoke with two different l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Roof Giant Limited is an eCommerce Roofing supplier of a huge range of quality roofing products from major brands at competitive prices, delivered direct to your door. We pride ourselves on great customer service, we offer free technical advice from our established team to help and support you with your purchase. Our team have over 100 years’ experience combined within the roofing industry.
Holland House, Valley Way, Rockingham Road, LE16 7PS, Market Harborough, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
you told us one delivery date and then told us, you could not deliver on the agreed date on multiple occasions. when we asked you for clarification it was verry unclear and vague. you would also not communicate with my colleague who enquired about the order.
Not a great experience. Ordered four items and was informed only two in stock, had to chase these when they didn’t arrive only to be told they were out of stock too.
Helpful customer service at a good price.
Can't fault the delivery anx comunications.
Reply from Roof Giant
Delivered on time, well packaged and complete.
Looks to be of good quality, yet to work with it due to extreme temperatures.
Reply from Roof Giant
Speedy delivery, although roofer didnt turn up!
Looks high quality, is fitted but not tested yet.
Reply from Roof Giant
I had a problem with half of my delivery (which came straight from velux), going missing. I called velux they were not very helpful. I called roof giant a couple of times. I spoke with two different ladies and they were both very helpful. They reassured me that they would do their best to resolve the issue and chased velux. Neither company were really the problem, I would highly recommend velux use a different distribution company. Anyway I finally received both my window and flashing kit. They are installed and look great. I would recommend and use roof giant again
Reply from Roof Giant
Reply from Roof Giant
The updates were accurate, and the materials were delivered on time. The quality of the roof was superb.
Reply from Roof Giant
Great product, great service and the parts order on time on the day they stated. Thank you Roof Giant
Reply from Roof Giant
Delivered on time and good condition with nothing missing, the roofing looks great and tops off my garage project with style.
Reply from Roof Giant
Reply from Roof Giant
I ordered the Velux opener, it turned up on time and was good value.
Reply from Roof Giant
I am a repeat customer with Roof Giant, and have been since being let down by one of their competitors. Their pricing and delivery estimates are honest and competitive. On one occasion, I had to return a Velux window the packaging of which had arrived damaged. This was a no-fuss issue for Roof Giant, who were very helpful throughout the process. Our most recent interaction was the ordering of five blackout Velux blinds. They arrived in good order and in a timely manner (undamaged). My only criticism would be that the MK08 blinds were being installed in legacy M08 windows, and all the indications (on-line) were that they were compatible. This is true for width, but the side-rails (length) were approximately 6cm too long, and all needed to be cut to fit the window height. Not too much of an issue, but I've probably negated the warranty on the blinds. With all that said, they look great and have massively benefited our kitchen-diner in reducing heat build-up during the recent hot spells.
Reply from Roof Giant
Excellent products, .7mm roofing sheets cute to required size, flute foam, wood Tec screws, Tec screw colour caps. Easy to order and delivery service very good. I can recommend Roof Giant. Thanks!
Reply from Roof Giant
Made a calculation mistake and long story short had ordered 1 roofing sheet short , Popped them an email and recieved a phone call from them ,they amended the order and sent me the correct number of sheets 1st time and they are Good quality aswell , very happy customer 😊
Reply from Roof Giant
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.