Rocket Lawyer Reviews 

9,809
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the digital platform is very straightforward to navigate, making it exceptionally simple to complete contracts, leases, and other important legal documents. Users also praise the customer support team and staff for being incredibly professional, kind, and responsive whenever assistance is required. Some reviewers were not happy with the subscription model, noting that forcing recurring membership plans after a trial period can be inconvenient. A few other people also felt that follow-up support for specific legal cases, such as trademark filings, fell short of expectations.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is very intuitive and... See more

Service

People report ambiguous experiences with service, reflecting both strong praise and severe criticism. Many... See more

Subscription

Reviewers mention ambiguous feedback about subscription terms and unexpected charges. While some consumers... See more

Customer service

Clients share ambiguous opinions on customer service, reflecting a wide range of experiences. While many... See more

Staff

Customers had positive experiences with staff, highlighting helpful, competent, and professional service.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The forms available seem very user friendly. I would have produced completed forms. However, it seems my needs are more complicated than the available forms allow. I appreciate being able to use the... See more

Company replied

Rated 5 out of 5 stars

Rocket Lawyer helped us create a promissory note to use with friends to whom we're lending money. It's a one-time event. We spoke with two of your reps and they were very helpful and honest about avoi... See more

Company replied

Rated 5 out of 5 stars

Arranged a pre nuptial agreement with rocket lawyers. The process was incredibly quick and straight forward. Price was reasonable. We worked with Aamer Latif who was knowledgable, very helpful... See more

Company replied

Rated 5 out of 5 stars

The documents were easy to create although both renters declined to lease with me due to conditions in the lease. Which I thought were more than fair. No pets and/or required deposit. The other just... See more

Company replied


Company details

  1. Legal Services

Written by the company

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Our laws should protect and empower—but for too many of us, the law is out of reach, because of high costs and complexity. So, we’re changing things. Since 2008, we’ve helped over 25 million people and organizations obtain the legal help they need, at a price they can afford. That’s legal made simple.®


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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1-star

Asks customers to review

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4.5

All reviews

(9,809)

297 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Georgia Lease was clear, concise, and correct …

I just needed a Georgia Residential Lease. I was pleasantly surprised that RocketLawyer’s version was much clearer, concise, and easily read than old ones I have used which were choppy fill in the blanks followed by far too many bullet points and unlikely situations. I needed a lease people could read, understand, and “remember”.

2 September 2026
Rated 5 out of 5 stars

Laura was an exceptional customer…

Laura was an exceptional customer service agent! I was very impressed with her willingness to answer all of my initial questions and would highly recommend for a reward, award, raise, accolade or promotion.

3 September 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello JG,

We are so happy to hear about your exceptional experience with our team member. We truly appreciate your kind words and positive feedback.

Rated 1 out of 5 stars

Poor communication and hidden charges

Just discovered they've been billing my card £4.99 for the last 5 months; never received any notifications, confirmations, or prompt. thought it had been cancelled

3 September 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Tim,

We're sorry to hear about your billing matter. Please respond to our information request so we can get some more information to locate your account.

Rated 5 out of 5 stars

Tiffany was amazing

Tiffany was amazing
i needed to find a work around for replacing a number of terms document wide. Saved me hours.
Thank you Tiffany

1 September 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Joel,

We're so happy to hear our team member could provide such excellent assistance and save you valuable time. We appreciate your kind words!

Rated 5 out of 5 stars

I got what I needed

I got what I needed, quickly and efficiently. Thank you! I do recommend Rocket Lawyer to friends who need documents made.

28 August 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Suzanne,

We're so happy to hear we could help you quickly and efficiently! We truly appreciate you recommending us to your friends.

Rated 5 out of 5 stars

Good tools for creating a loan…

Good tools for creating a loan document. Easy to use

30 August 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Thomas,

We're happy to hear that our tools made creating your loan document easy to use. Thank you for your positive feedback!

Rated 5 out of 5 stars

A Simple Template With Common Sense Terminology

I was looking for a template to submit for a closing and instead of 3 pages loaded with legal terms from one source, what Rocket Lawyer provided was a 1 page template with common sense terminology.

24 August 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello John,

We're so happy to hear that our template met your needs perfectly! We always aim to provide clear and concise documents. Thank you for your positive feedback.

Rated 5 out of 5 stars

Fast and easy document creation

Fast and easy document creation, Thank you.

26 August 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Mwagen,

We are so pleased to hear that you found our document creation process fast and easy. We appreciate your kind words!

Rated 5 out of 5 stars

Ease of use

Ease of use, guidance through the document options and preparation, effective options

20 August 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Paul,

We're happy to hear that our document options and preparation were effective and easy to use for you.

Rated 4 out of 5 stars

It really help educate myself on living…

It really help educate myself on living trust
Thank you

3 August 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Darrick,

We're happy to hear that our resources were helpful in educating you on living trusts. We appreciate your feedback.

Rated 5 out of 5 stars

Form I needed was readily available and…

Form I needed was readily available and correctly formatted.

17 August 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

LS,

Thanks so much for your review. We're so happy to hear that you found the form you needed easily and that it was correctly formatted.

Rated 5 out of 5 stars

Christa was wonderful and was very…

Christa was wonderful and was very helpful/

25 August 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Melanie,

We're so happy to hear about your wonderful experience and that our team was very helpful. We appreciate your kind words!

Rated 5 out of 5 stars

It helps me to look into dog walking…

It helps me to look into dog walking contract that I needed.

4 August 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Debbie,

We're so glad we could help you with your dog walking contract needs! We appreciate your positive feedback.

Rated 5 out of 5 stars

Your products are top notch

Your products are top notch. I just wish you had a pricing plan with maybe 1 or 2 documents a month ir something like it. I dont make enough documents for the subscription, but every now & then I do.

15 August 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey Savasia,

We're so glad you appreciate our products! We understand your need for a more flexible plan for occasional document creation. We'll certainly consider this feedback for future pricing options.

Rated 5 out of 5 stars

Easy guide lines

22 August 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hi Michael,

Thanks so much for your review, we are glad to hear that you found our service easy to use. Have a wonderful day!

Rated 5 out of 5 stars

Found what I needed quickly in the free…

Found what I needed quickly in the free trial

21 August 2026
Rocket Lawyer logo

Reply from Rocket Lawyer

Hey KA,

We are so glad our free trial helped you find exactly what you needed quickly. We appreciate your positive feedback!

Rated 5 out of 5 stars

Top quality legal documents produced…

Top quality legal documents produced with ease and the subscription options allow you to jump in an out of an annual plan to basically only pay if you need to prepare new documents.

20 August 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello William,

We're so delighted to hear that our legal documents and flexible subscription options are working out so well for your needs. We appreciate your positive feedback!

Rated 1 out of 5 stars

Bad company

Its take so long worked with manufacturing company not for you false promise every time law frim take fee from your money

21 August 2026
Unprompted review
Rocket Lawyer logo

Reply from Rocket Lawyer

Hello Bavin,

We apologize that you've had a negative experience with our service. Please respond to our information request so we can assist you.

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