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Quibity by eSIM.sm Reviews 

10,266
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,566 reviews, customers overwhelmingly had a great experience with this company. Reviewers consistently found the eSIMs easy to set up and use, appreciating the straightforward installation process. Many praised the product's reliable performance with stable connections and good coverage, frequently highlighting the excellent value and reasonable, cost-effective pricing. However, some customers noted instances where the eSIM stopped working or failed to provide internet access. A few people also felt that speeds were occasionally slow, particularly in certain areas. Some users experienced minor difficulties during initial setup, requiring trial and error.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the ease of installation and setup... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and stating they would use... See more

Product

Reviewers highlight positive aspects of the product, with many finding the eSIM to work faultlessly and... See more

Price

Customers had positive experiences with price, finding it to be good, fair, and affordable for internet and... See more

Website

People report positive experiences with the website, with many reviewers giving it 4 stars and finding it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was really simple, I purchased a 5GB eSIM.sm for my wife’s phone and one for mine. Set them both up prior to leaving the UK and just did the necessary changes on arrival in the Caribbean.... See more

Rated 5 out of 5 stars

Second time I use as esim from Quibity and it went great. First a Balkan esim and now a Spain one. Quality connection always available in all 5 countries I visited (Croatia, Slovenia, Montenegro, Bosn... See more

Rated 5 out of 5 stars

Their global sims have worked really well for me. Exit node is Sparks in the UK which was convenient for my as a UK person as all UK sites loaded as if I was back home. Tested in UK, Malaysia, and tw... See more

Rated 5 out of 5 stars

A friend in England told me he uses Quibity for travel. I had never used an esim before and went with Quibity based on his recommendation. Was easy to install. Included instructions were very simpl... See more


Company details

  1. Telecommunications Service Provider
  2. Telecommunications Contractor

About Quibity by eSIM.sm

Written by the company

Travel all around the world and forget about roaming!

Just search for the destination of your next holiday and choose how much data you need during your journey!

No IDs required and no SIM card needed! Choose your plan, scan the QR-CODE and setup the eSIM in less than 1 minute...and you're ready to go!

What if I run out of data?

Don't worry! You can easily increase the amount of GBs you need and the eSIM duration in your private area.


What are the advantages?


Install our eSIM and you'll be able to keep using WhatsApp and all the apps on your smartphone. You won't get a new phone number, but you can call your friends using WhatsApp or any other social app that allows to call your contacts using only datas.
Before getting an eSIM check the supported phones list.

Having some trubles with your eSIM? Contact us


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(10,266)

4,848 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good value eSIMs that typically…

Really good value eSIMs that typically upload and work just as they're meant to. My mobile phone contract with small but very good provider SPUSU (try them if you don't know them - they're brilliant) is a steal at just £5 a month including 3GB free EU roaming, but I travel a lot, so when I need more EU roaming than that or i'm roaming beyond the EU Quibity is my first port of call for a cheap reliable eSIM.

22 July 2026
Rated 5 out of 5 stars

Balcan trip, full coverage.

I travelled through Albania, Montenegro, BiH and Serbia. I purchased a 5Gb plan/15 days. Through the trip I always had connection. I could navigate with maps, speak and use the internet on the road while using WiFi on camping spots. So I had full coverage 24/7 at a very convenient price. I appreciate that all 12 balcan countries where included,so once activated I had no more to worry.
Very easy and straightforward purchase/ installation and follow up, with reminders of the consumption in real time.
I recommend Quibity for anybody that wants convenience that works.

18 July 2026
Rated 1 out of 5 stars

Failed Service, Even Worse Customer Support

I rarely leave negative reviews, but this experience deserves one.

I purchased an eSIM for my trip expecting to have mobile data as advertised. I followed the activation instructions, but the eSIM never worked. I even removed it from my phone and attempted to reinstall it, but it still could not be used.

The biggest disappointment, however, was the customer support.

Instead of investigating my case, they repeatedly relied on generic explanations about what "usually" happens and claimed that 90% of issues are caused by incorrect settings. They repeatedly suggested that I had configured something incorrectly despite admitting that these were only assumptions and not confirmed by their own system. At no point did they identify the actual cause of the problem in my case.

I repeatedly explained that I followed the instructions, attempted to resolve the issue myself, and even removed and tried to reinstall the eSIM. I also explained that I couldn't contact support immediately because I had no internet connection—the very reason I had purchased the eSIM in the first place. Rather than acknowledging this, they continued to tell me I should have contacted support earlier and provided screenshots, completely ignoring the reality of the situation.

It genuinely felt as though nobody was reading what I was writing. Every response focused on defending the company, quoting the refund policy, or referring to what happens with other customers instead of addressing the facts of my case.

To make matters worse, despite the service never being usable, they refused to provide a full refund to my original payment method unless I accepted a deduction or took store credit.

A company should judge each case on its own facts, not make assumptions and repeatedly blame the customer without evidence. Based on my experience, I cannot recommend this service. If something goes wrong, don't expect your individual situation to be taken seriously.

16 July 2026
Unprompted review
Quibity by eSIM.sm logo

Reply from Quibity by eSIM.sm

Dear Customer
We were already expecting your review.
Unfortunately, we cannot please every customer. And that is perfectly fine.
My colleagues and I have explained our motivation to you several times, and in the vast majority of cases, this is accepted and well understood by other customers.
Unfortunately, that was not the case with you. And that is fine, too.
I would like to point out that, despite everything, we did provide you with a full refund.

Rated 4 out of 5 stars

Fab esim but awkward to install

Easy to use - but a little awkward to install if you are reading emails on your phone so can’t scan the QR code and have to use another device to take a photo of the QR code to then scan using your phone. Apart from that it was great! Reliable, cheap and good to keep an eye on usage! Would definitely use again.

15 July 2026
Rated 5 out of 5 stars

Utilizzata esim in Azerbaijan

I used esim for a recent trip to Azerbaijan, and setup was as easy as usual (Xiaomi 14TPro).
Excellent data coverage on site, with both voice and video calls via WhatsApp without any issues..

10 July 2026
Rated 5 out of 5 stars

Great esim with no issues

Really pleased with the customer service. My question was answered very quickly before purchasing.

Second time I have used the company.

The esim set up as we arrived in the country and worked really well with no issues.

26 June 2026

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