puccini.pl Reviews 

29,307
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Exceptional quality and beautiful design for a very fair price. I’ve discovered Puccini 11 years ago, after one airline who destroyed my suitcase gave me theirs as a replacement - that suitcase flew a... See more

Rated 5 out of 5 stars

Product of a great quality, and the price was really good. Delivered on time, so I definitely can recommend this shop and producer.

Rated 5 out of 5 stars

Am Surprised by the product quality even though its manufactured in China. Product durability remains to be tested on long haul flights. Was impressed by speed of delivery.

Rated 5 out of 5 stars

I had a positive experience. Good discount on the suitcase. Very fast delivery. The suitcase is better in reality than in the photo. Good quality. I will be going on a trip soon and will evaluate it.

Company details

  1. Bags and Luggage Store

Written by the company

Oficjalny e-sklep Puccini. W naszym sklepie online kupisz oryginalne produkty, prosto od producenta.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29K reviews

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4.7

All reviews

(29,307)

7,063 reviews in the last 12 months

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Rated 1 out of 5 stars

Stay far away from them

Stay far away from them. I could only pay for the package in cash, which cost me extra. The suitcase arrived scratched on top. To top it all off, I wrote an email to customer service—who supposedly reply within 48 hours—but that was about a week ago, and I still haven't heard a thing.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

High quality and elegant design

High quality and elegant design, combined with the excellent promotion prepared by Puccini for its customers, make this product a great choice. I am very satisfied with my purchase and would highly recommend it.

27 May 2026
Rated 5 out of 5 stars

My back thanks me a lot

This backpack is amazing! I've been using it for more than a week now (11 days, to be precise), and despite its weight, it feels super light on my shoulders and back, even while being full. It feel safe, I like how many pockets are there and that I can actually ORGANIZE my day to day stuff. I purchased this backpack to use as an office backpack, carrying laptop and everything else to my job and back home. I am certain that it will be just as nice for trips! Don't be afraid that it will look too bulky or weird - those straps on all sides, if regulated, give this backpack a bit of dimension, while keeping it nice, cute, and defined in terms of form. The only thing I was afraid of making this purchase is how it's going to look during use and as a... separate entity, let's say. I was afraid I will look like a 12 year old going back to school, you know? But it didn't happen! Actually, despite me choosing a lavender-pinkish color I don't feel like this backpack is childish at all. It's stylish, light, comfortable for longer periods of use (around... 5kg of weight for 2-3 hours straight is the maximum amount of time I spent with it, and just because I didn't actually try to check how long I can carry it around - just as I said, ordinary daily use). My back doesn't hurt, my shoulders don't hurt, I don't feel overwhelmed with all the straps, the material is not too much, it's sturdy and thick, while maintains a stylish look. It's not a sensory nightmare, it's probably the best backpack you can buy to feel this great about a purchase.

13 March 2026
Rated 1 out of 5 stars

Neposkytnutie opravy ani náhradného dielu

They refused to repair the damaged combination lock on a brand new suitcase and also refused to deliver a replacement part, saying they couldn't ship to another country. I didn't want it for free, I wanted to pay for the repair.

26 January 2026
Unprompted review
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Reply from puccini.pl

Dear Customer,
please send an email to reklaamcje@puccini.pl.
We will forward the information to the complaints department manager so that they can verify your message once again.

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