Prism Reviews 

95
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

there were a few hitchhikes with the server going down and not be able to start it again in 2-3 evenings. it started working again by the next morning, before getting responses to my tickets (but th... See more

Rated 5 out of 5 stars

They have helped me with all of my problems. I have been a customer for 2 years now and Prism has always given me the support to fix my server or add datapacks. They were patient with me even though I... See more

Rated 5 out of 5 stars

I used to use a different hosting platform, but it could only be used with neoforge, so I quickly stopped the subscription in a span of a month. But 4 months later, I saw an add from a ytber (maybe on... See more

Rated 5 out of 5 stars

I was recommended this hosting service by the youtuber Nufuli and it is wonderful for it's price, but support can take a bit sometimes. But overall amazing for the price

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4.2

Great

TrustScore 4 out of 5

95 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(95)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great host

They have helped me with all of my problems. I have been a customer for 2 years now and Prism has always given me the support to fix my server or add datapacks. They were patient with me even though I was just learning how to use a server and were really helpful. The server is great value and you will always get support when you need it

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Would use again 100%!

there were a few hitchhikes with the server going down and not be able to start it again in 2-3 evenings. it started working again by the next morning, before getting responses to my tickets (but this was probably because of timezones)
Still handled a 200-250 modpack server with players extremly well with 6 gb ram FOR CHEAP, so extremly woth it!

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Like another user said

Like another user said, I experienced same! All liars. One staff said to me to send invoice and to get back to me, but ghosted, very awful experience! I wasted my 2 weeks.
Don't try this service at all! There are lots of services, this service looked cheap, so I chosed at first. But don't try this cheap and bad service!

Update: "After being informed that we could not proceed"???

Please don't try lie here as well!
You offered no response whatsoever.
Do you want me to share the screenshots?
You kept me waiting for 2 weeks without providing any decision, ultimately driving me to extreme anger.
You ought to offer compensation for the wasted time and mental distress, or at the very least, show sincere remorse, yet you continue to lie.
What grudge do I hold against you that would cause me to harass you without reason?
If you had simply told me you couldn't do it because of crypto issues, I would have just looked for another service.
Please stop the deception.

8 July 2026
Unprompted review
Prism logo

Reply from Prism

Hello,

We’re sorry you were unhappy with the outcome, but this review leaves out important context.

We do not provide services for cryptocurrency-related activity, and we never have. In your case, we reviewed whether an exception could reasonably be made, which is why the response time was longer than usual. The requested service would have been at a significant markup due to the risk profile, so there would have been no reason for us to delay or decline the order unless there was a serious policy or network reputation concern.

After review, we concluded that we could not provide service for this use case without risking our network reputation and violating our policies.

After being informed that we could not proceed, you began spamming our Discord, using profanity, and harassing members of our team.

We understand that being declined service is frustrating, but we cannot approve usage that violates our Terms of Service or creates risk for our network.

Rated 5 out of 5 stars

I used to use a different hosting…

I used to use a different hosting platform, but it could only be used with neoforge, so I quickly stopped the subscription in a span of a month. But 4 months later, I saw an add from a ytber (maybe only a squid i forgot). And I found out how good prismnodes was, so I started making a plan and it was SOOO CHEAP and for a GOOD DEAL :D. So when I purchased it I wasnt expecting anything crazy, but holy the plugins, mods, etc are just soooo easy to add on.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Ai assistant

The ai assistant takes care of so many issues for me and even when it can’t it still gives me enough info to finish it on my own

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Staff is Super Rude Especially the…

Staff is Super Rude Especially the Owner RIZEN if the problem involves their owner, he will just threaten to ban you Even if it's the company's fault

28 May 2026
Unprompted review
Prism logo

Reply from Prism

This review is part of the harassment campaign responsible for several other fake (replied with identification) reviews.

FYI, RIZEN doesn't even have the power to ban users directly.

We only ban users when they consistently break rules (advertising, slurs, harassment, various repeated infractions, alts, etc) or advertise their own services.

We have stopped asking clients to review our service here for the sole reason that it's exclusively polluted by these independently verifiable campaigns.

If you have any questions, don't hesitate to reach out and contact us.

Rated 1 out of 5 stars

Unprofessional support and quick to ban + threats

I was trying to offer some help, but instead they banned me from their discord server (no warning and without appeal). Their support is pretty bad. Like others mentioned before, they ban people instead of helping them, which says alot about how unfriendly they are. They are completely unprofessional and called me a "shit." Is this how they treat people?

Edit: The "not a customer" point is irrelevant. According to TrustPilot, a genuine interaction with a company qualifies, even if you didn't buy anything. I was banned from the Discord without warning or appeal after trying to help and was insulted in the process. I stand by my original account and I have screenshots of your staff calling me a "shit".

Edit 2: After I posted this review, rather than responding professionally, they threatened to reveal my full name and address. I will not be taking this review down over empty threats. I'm leaving it up so others can see how insane they are.

Edit 3: You threatened me first. Rather than giving you my real name, I gave you the name of who I believe is the staff that threatened me. That makes it fair game on both sides. How is that harassment when you are the harasser yourself?

7 June 2026
Unprompted review
Prism logo

Reply from Prism

To be clear, this review is not from a verified PrismNodes customer and does not describe a support experience with PrismNodes.

The reviewer’s own edit says that “not a customer” is irrelevant because they believe any interaction with a company can qualify. Our point is not simply that they did not purchase from us. Our point is that this was not a customer support issue at all. This person was removed from our Discord after privately advertising a competing hosting provider, which they appear to own or represent, to people in our community. That is not “offering help.” It is unsolicited solicitation in a customer support server.

The timing is also important. Shortly after being banned, this review was posted. Around the same time, the same person also left a 5-star review for the host they were promoting. That context matters.

Since this reviewer made serious claims, including claims about threats and identity, we asked Trustpilot to verify the review and request supporting details. The information provided did not verify that this person is a PrismNodes customer, did not verify that they are the Discord account they claim to be, and did not establish any legitimate support interaction with PrismNodes.

Even more concerning, the details provided through that verification process appear to match private information belonging to a Prism staff member, information that has been circulated by accounts involved in an ongoing impersonation and harassment campaign against PrismNodes. In other words, the information submitted does not help verify the reviewer. It instead appears connected to the same impersonation activity we have been dealing with.

For the public: PrismNodes does not publish private personal information, and we will not reveal anyone’s name, address, or other private details in response to a review. Any claim that we are threatening to “dox” someone is false. We are raising this only because the reviewer has made identity-related claims while submitting information that appears connected to harassment and impersonation of our staff.

The Discord account and impersonation accounts involved in this situation are not affiliated with PrismNodes. This is part of a broader harassment campaign involving fake accounts, misleading claims, and attempts to damage our reputation.

Our Discord exists for customer support and community discussion. We do not allow competitors, impersonators, or bad-faith actors to use it to solicit our users or harass our staff. The ban was justified, and we stand by it.

Edit: Dude you literally doxxed yourself under the account you impersonate us with on twitter. You are not a client, have never been, and we don't even collect some of the information you leaked about yourself.

For any bystanders reading this review, you can verify this independently by looking through our announcements & prior comments on the matter.

Rated 4 out of 5 stars

overall experience

pricing was amazing, staff and support was great. overall performance was amazing. the one problem i have is there is a slight bug that happens 0.1% of the time and disables the ability to play and start the server. hope it gets fixed soon!

16 May 2026
Unprompted review
Rated 3 out of 5 stars

prismnodes stop threathen to hurt me and my family

uhh server host pretty mid thought there was a refund policy but it was only if there was technical issues and uh its kinda expensive is this a better review stop threathening to hurt my family prism nodes especially Ayden1T btw i cant do anything in the discord server bc yall banned me so i cant report him but his user is ayden1t on discord

10 May 2026
Unprompted review
Prism logo

Reply from Prism

Hi Henrik,

We’re sorry to hear you were disappointed.

To clarify, Prism does not advertise a general refund policy. Your original review mentioned not receiving a refund after 72 hours, but that does not reflect a policy we offer. The review has since been edited to mention pricing and the service being “mid.”

We understand that pricing is subjective, but we do not believe this accurately represents the service provided or warrants a 1-star review. If there was a specific technical issue or service problem, please open a ticket and we would be happy to look into it.

Updated reply to response:
We are not affiliated with this ayden1t individual. That account is part of a harassment campaign against us and our clients (see discord announcement). Please report their IDs/handles in a ticket.

Rated 5 out of 5 stars

Service was very good

Service was very good. Ive been using prism nodes for 2 months! I never regret buying it and would buy again. Performance and overall was great. Support team responds quickly. Price is reasonable too.

8 May 2026
Unprompted review

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