Absolute disaster and rude to boot
I regularly order from a specific supplier and they have recently switched to Primeline as their shipping partner. I never ever had issues with the supplier before, but now twice in a row parts of my shipment have been lost in the transfer between the Southern branch and the northern branch.
Northern branch seems to consistently not know what's going on, leave "sorry we missed you" cards with absolutely zero information filled out so you don't even necessarily have the information to chase up your lost parcel. Then when items DO get lost they refer you to their southern branch, who are consistently cheeky and aggressive on the phone and get angry at YOU for calling, because the northern branch is apparently not supposed to refer you to them (you are somehow to blame for receiving this information) They will not be able to give to any information on your lost parcel either, apparently you're supposed to call your supplier (nobody has told you this) so the supplier can chase it.... And then when you call the supplier they tell you it's out of their hands and they need to wait for Primeline to chase it 🙃🙃🙃
Meanwhile you have a client waiting for the goods and absolutely nobody is able to give you even an estimate of when you can expect your parcel - leading the client to look elsewhere
Can't emphasise enough that I had absolutely zero issues with this supplier for years and now every single delivery since they switched to Primeline has been an absolute nightmare