Preply  Reviews 

My professor Daniel has made the experience amazing. I enjoy learning from him. I also love the AI insight reviews at end of each session. I’d love for it to be more elaborate in catching all my mistakes and correcting them versus a handful.

the platform is really nice. You can get homework there, review with flashcards (no need for Anki). Also, probably my favorite feature there is the fact that you can see EVERY available hour of your teacher. Because usually, especially when in different time zones, you send a lot of messages in order to select the time that works for both of you. I cant not mention the easy payment system, you plug it in and every month it pays by itself, no need to remember the date and pay... Overall 100% recommended, as a student, you enjoy the lessons without the worry of logistics

Brittany and Sarah were very helpful. Their assistance was great. I have been struggling to apply to Preply, my profile was not even reaching the review team, so I reached out. They assisted me until it went through to the review team

Helpful managers. Highly recommend

The app is very useful but would’ve been better without automatic subscription renewal every month.

I had an issue with my subscription it was very friendly and easy resolved. Also the app is really okay to work with.

Preply has been an overwhelmingly positive part of my life as a tutor. I recommend it without hesitation. It offers me access to a huge number of students, and the experience is near-perfect. Anything involving human interaction involves some risk of negative experience, but this is a very rare event with Preply in my experience.

Service was fast, helpful and to the point.

The system is very rigid and inconvenient.

The service was excellent. Thanks!

I used Preply for some time, but my overall experience was mixed mainly due to how the payment and lesson scheduling systems are designed.

The platform relies on a rigid auto-renewal subscription model. If you don't manage to use all your prepaid lessons within a specific timeframe or forget to cancel the subscription in time, the remaining balance simply expires—essentially causing your money to go to waste.

The scheduling and lesson management system also feels overly complicated and inconvenient. On top of that, if any issue or accidental charge occurs, customer support strictly enforces their internal rules and refuses to issue refunds.

While there is a decent selection of tutors, the platform’s administrative and financial UX leaves a lot to be desired. If you plan to use Preply, be prepared to carefully monitor billing dates and terms to avoid losing money.

Hi Preply Support Team,
I am writing to express my strong disagreement with the decision to deny my referral bonus on the grounds that my friend's account was registered two years ago. I would like to formally appeal this decision based on the following points:
1. Contradictory System Behavior: If my friend’s account was indeed registered two years ago, why did the referral page actively track and update their progress under my link—showing everything from registration to successful subscription? If the account was ineligible, why did the system continuously display my referral status as "In Progress" throughout the entire journey?
2. Lack of Transparency & Poor User Experience: If the account did not qualify for the referral program, why was there no system prompt or restriction at the very beginning when they clicked the link? It makes no sense to let us complete the entire registration and payment process only to inform us afterwards that the bonus is invalid.
This issue stems from a flaw in your system's tracking and notification mechanism, which reasonably led me to expect the reward. Both my friend and I followed all system prompts in good faith.
I request that you re-examine this case and grant the pending referral bonus as promised. I have attached screenshots of my referral dashboard showing the tracked progress for your reference.
I look forward to your prompt response.
Best regards,

I am writing this out of sheer frustration with how Preply’s support team handles automated system errors.

My Super Tutor pre-trial engagement score dropped unfairly, even though I respond promptly to potential students,even waking up in the middle of the night to answer messages. When I opened a ticket with screenshots to get a manual review, I was passed between four different human support agents over 4 hours, each giving a completely different, conflicting excuse for why the algorithm penalized me:

Agent 1 (Pep): Joined, asked for information I had already provided, and immediately handed me off.

Agent 2 (Dennis): Claimed I missed a post-trial metric because I didn't reply after a system notice,ignoring that I had already sent the student a message and summary document immediately after class ended.

Agent 3 (Mohamed): Changed the story entirely, claiming I took ~26 hours to reply when the student added me to "Favorites" on April 19. I provided direct screenshots proving I actually replied in 2 hours. He admitted I had a valid point ("I believe you have a point, indeed") and put me on hold to check with "seniors."

Agent 4 (Ally): After a long wait, a fourth agent stepped in, completely discarded Mohamed's admission, and gave a brand-new reason,claiming "Favorites" notifications don't even count toward the metric, shifting the blame to a completely different date.

The Issue:
Preply’s Super Tutor algorithm is flawed and ignores human context. Instead of fixing clear system errors or acknowledging when a tutor proves their case, support agents just cycle through backend log files to find any technicality to defend the automated decision, moving the goalposts every time they are proven wrong.

Tutors deserve transparent metrics and support teams authorized to correct automated mistakes.

I have had a positive experience with Preply. The platform is convenient for finding tutors, scheduling lessons, and managing payments. I recently contacted Preply Support regarding a lesson payment, and my request was handled quickly and professionally. The support agent carefully reviewed the situation, explained everything clearly, and helped me understand what steps should be taken next. I appreciated the polite communication, fast response, and attention to my issue. Overall, I am satisfied with both the platform and the quality of customer support. I would recommend Preply to students who are looking for a convenient way to learn with an online tutor.

Good learning experiance with patient teachers. Very convenient.

The customer service handled my verification issue quickly and patiently, I really appreciate their support.

Natalie is awesome.

The customer service solve the issues quickly