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2.5
7 reviews
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joke of a customer service. after not even 3 months, the remote of my new tv stopped working.
customer support has behaved like a robot, asking stupid questions rather than giving information on how to get a new remote.
it's more than 3 weeks that i haven't a remote to use my tv.
Avoid philips, the quality is getting worse and the customer service will do nothing to help you.
It was the first and the last time when I placed an order at Philips. I ordered a teapot and it came with defects. The UPS devlivery lasted for ages. Then I was not able to send it back. Because they accept the return only with UPS and in Neumarkt am Wallersee there is no UPS. I contacted the chat support and they told I have to take the train to Vienna and send it there. The chat Agent Stamati Z. was rude, impolite, did not want to help and at the end of the day she closed the chat without helping me and without sending me a chat protocol despite the fact that I ordered it. So, I started a new chat with Despoina S. and asked her how to send a complaint about the first agent Stamati Z. She told me that it is not possible. It is just an awful service and I cannot imagine that it is a customer support of Philips.
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