Pavlus Travel Reviews 

1,101
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the professional staff for being exceptionally responsive, knowledgeable, and supportive when organizing dream vacations. Consumers deeply appreciate the prompt communication, competitive pricing, and seamless itinerary coordination that make every single trip completely stress-free. Many people note that the extensive network of experienced advisors consistently secures wonderful deals and handles every small detail. Some reviewers were not happy with communication, mentioning delayed replies, difficulty reaching specific agents, and unreturned messages left with support. A few customers also experienced frustrating mistakes with flight bookings and ticketing details that required considerable extra effort to resolve.

What people talk about most

Staff

Consumers find staff to be positive, professional, and consistently helpful with all travel arrangements.... See more

Service

Clients share positive opinions on service, highlighting that travel planners are top-notch and always get it... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive, friendly, and... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumer inquiries and emails are handled... See more

Holidays

People report high satisfaction and positive experiences with holidays planned through the agency. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've booked our Viking cruises through Pavlus since 2015 and have used them exclusively since then. The service is professional, personal and thorough. Whenever we encountered an unexpected issue Vic... See more

Rated 5 out of 5 stars

The travel planners at Pavlus are top-notch. They respond in a timely manner, are willing to answer questions and troubleshoot problems so communication with the entire company is good. We are kept up... See more

Rated 5 out of 5 stars

We’ve been using Pavlus Travel for our trips, and they have been absolutely wonderful to work with! Their team is professional, knowledgeable, and always quick to respond. They make planning travel so... See more

Rated 5 out of 5 stars

We used Pavlus to book a Tauck vacation trip to Australia and New Zealand. Our agent, Fia was fabulous. Responsive, timely and friendly. The air transportation department could be faster and easier... See more


Company details

  1. Tour Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Travel Agency

Information provided by various external sources

A great group of travel professionals who know the world of cruising and escorted tours. We sell throughout the world with prices lower than those large box stores that route your calls to foreign countries.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,101)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient; nice rebate given

All of the paperwork was entered successfully. We got what we paid for. All of the documents were provided. They provided travel tips. We received $900 for using them, which is a reason why we would use them again.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

The travel planners at Pavlus are Top Notch!

The travel planners at Pavlus are top-notch. They respond in a timely manner, are willing to answer questions and troubleshoot problems so communication with the entire company is good. We are kept up to speed with our trips, payment deadlines etc. Their referral and rebate program is next-to-none. I have used them for about two years with very positive outcomes.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy With Pavlus

We have used Pavlus Travel and Stephanie Potter for about 3 years now. Stephanie is very responsive, friendly and professional. While I do a great deal of my own research, Stephanie is always able to provide value added by providing ideas and options I have not always considered. She and the Pavlus Air Team usually can find flight and fare options that are better than what I can find on my own.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Pavlus Air Department is also great.

I used to phone Viking cruise line agents to make a booking. A friend suggested I use Pavlus Travel and since then I haven't look back. Our agent, Pam, is friendly, knowledgeable and will take her time to make sure I obtain the best discounts. If she is on vacation one of her staff steps in to help with questions and bookings. I called Pavlus air department for our last cruise because we were concerned about the flight Viking gave us. Pavlus Air worked with Viking Air to get us a different flight that worked better for us and our needs.

16 March 2026
Unprompted review
Rated 4 out of 5 stars

Pavlus, a great company.

Pavlus is a great company and does everything possible to make your trip planning and execution positive and successful. I have been using them for 9 years and will continue to on all my trips.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Our kids told us the tour was very…

Our kids told us the tour was very good. Four in our group were delayed because of plane delays. No fault of ours. We called and left messages that we couldn’t do the tour because of that. My husband called you all to see if we could get tickets to come after our cruise. We were going to stay an extra night to do that. Y’all said we would have to pay for more tickets. We would have had to pay for a hotel stay also. So we decided that would not work and came home. I thought that was wrong. I will not use you all ever again.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional Travel Agency

We’ve been using Pavlus (Susan Bender is our agent) for over two years. They respond to our emails and inquiries in a timely manner. They are helpful in planning and providing important updates and reminders.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Pavlus has been my travel agency for many years. Highly recommended

Pavlus has been my travel agency for many years now. I highly recommend it, if you want a personalized treatment and a relationship with professionals that have been in the business for many years, and you get their expertise and discounts.
Rachael has been great and we commend her good work. Do not hesitate to contact them for your travel vacation plans.

26 June 2026
Unprompted review
Rated 4 out of 5 stars

What an adventure I had at age 81

What I enjoyed the most was the guided tours at each stop because the guides were extremely knowledgeable about what we were seeing and spoke very good english along with a good sense of humor. Next was the people I might and the meals we shared together. The staff was always friendly and helpful. The food was always to my liking.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Pavlus is NOT your friend!…

I have never dealt with such incompetent people such as my alleged travel agent Tracy Rader. Totally useless after getting her kickback!! Worse yet is an agency that plays with a complaint to save face. Booker beware and if further info is needed to prove my point feel free to PM me!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

As the 'group' coordinator for 3 couples.

As the 'group' coordinator for 3 couples, I make/suggest many of the events that we share. This was our 3rd cruise (2 with land extentions) in the last 8 months. Everybody at Pavlus Travel is at for us and IFthe top of their game. Lee (our planner) starts off and IF there might be issuesm the Customer Service Dept. jumps in. Princess is difficult to deal with over the phone but Krista Decker was able to fix TWO major problems for us. We needed dinner res. for the first night onboard and because we were coming in late on the Princess train they said I would have to deal with it on the ship....TOO LATE for that, My wife needed ADA rooms a the hotels. Princess informed me that I would have to deal with EACH hotel/lodge, Krista handle all of the issues withiin 3 days, Way to go Krista, Mike handled a credit card issue for me My wife and I have been Pavlus clients for over 18-20 years. Would NEVER change...PERIOD!!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

a great experience

a great experience. Wew loves Tetons, Yellowstone, Crazt Horse, Mt. Rushmore sand the rodeo in Cody. The extra nght for free in Jackson from Pavlus was great.

7 June 2026
Unprompted review

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