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Posterlounge.com Reviews 

1,604
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of products like canvases, posters, and prints, often highlighting sharp images and good paper. Many appreciate the wide selection and user-friendly website, making the ordering process efficient with helpful communication. However, some customers experienced varied delivery times, with some noting slow shipping, while others received orders earlier than expected. A few people also felt that packaging could be improved, as some items arrived damaged or with creases, and frames occasionally had chips or felt brittle. Additionally, some reviewers mentioned difficulties contacting customer service or issues with print clarity and color accuracy.

What people talk about most

Product

Consumers find product quality to be generally positive, with many praising the high standard of prints and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the outstanding quality of... See more

Delivery service

Users describe ambiguous interactions with delivery services, with many reporting fast and efficient... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the easy ordering... See more

Website

Reviewers mention ambiguous feedback about the website, with some customers expressing high satisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fabulous Canvas, good quality and arrived to me from overseas in good condition. The Canvas did take about 3 weeks to arrive but that was down to... See more

Rated 4 out of 5 stars

Great poster perfect in every way only thing that let it down was the couriers Geniki who don't deliver and don't tell you the parcel has arrived so I had to do a lot of tracking to find where my post... See more

Rated 4 out of 5 stars

User friendly website. Good choice of products. Easy checkout. Good communication post order. I dropped one star due to length of delivery from order. Product is of very good quality

Rated 3 out of 5 stars

The canvas itself is of great quality, the print is exceptional and I have no complaints about this (and this is the most important aspect of the order). My complaint is instead about the frame, it... See more

Company replied


Company details

  1. Decoration and Interior Design Store
  2. Art Gallery
  3. Artist
  4. Picture Frame Shop
  5. Poster Store
  6. Wallpaper Store

About Posterlounge.com

Written by the company

posterlounge-image

Wall art for every taste


We’ve been the specialist for wall art and wall decorations for over 20 years. In our online shop, you will find over 80,000 designs ranging from classic paintings to modern works of art. So, no matter whether you prefer a minimalist look or something more opulent, we have the perfect print for your wall.

Our prints are produced in our own art print house in Germany. We use only high-quality materials and rely on resource-efficient production processes. This means you can be sure you’re getting a high-quality product, that’s sustainable, too.

We deliver our prints to almost all European countries, making it easy for you to enjoy your favourite artwork in your home.

Visit us today and be inspired by our variety of wall art.

Discover now

What we offer

Written by the company

A wide range of products
✔️ Over 80,000 designs for every taste ✔️ Perfect wall art for any room ✔️ Modern and classic art for every style
Quality is important to us
✔️ High-quality prints on demand ✔️ ‘Made in Germany’: we have our own art print house ✔️ Quality that you see and feel
Frames and in-house framing
✔️ High-quality frames made of wood and aluminium ✔️ Different colours and sizes ✔️ We frame your print in our own frame manufacture
Customer service
✔️ We’re there for you – before, during and after your purchase ✔️ Personalised advice and support
Delivery and warranty
✔️ Your prints delivered to your home, safely and securely ✔️ Affordable shipping costs and secure packaging ✔️ 100-day return policy

Our promise

Shop without risk!

Shop without risk!
✔️ Our 100-day return policy gives you the reassurance you need that you’ll find the perfect print for your wall.
✔️ You can return your print to us within 100 days of receipt, without giving any reason.
✔️ Returns are free of charge.

Contact info

10% off at Posterlounge

Use the discount code TP10EXTRA and save on your next order!

3.9

Great

TrustScore 4 out of 5

2K reviews

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3.9

All reviews

(1,604)

214 reviews in the last 12 months

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Rated 1 out of 5 stars

Arrived damaged, poor quality frame

I ordered a 100 x 70cm framed poster for more than £90. The poster arrived damaged with the frame burst and the glass cover shattered in the corner. The frame looked very flimsy and poor quality. I contacted customer service and the only options they gave were a 30% discount or a free replacement so long as I return the product to them, which isn’t easy to do with such a big item. We’re now looking into buying an alternative, better quality frame from elsewhere - not impressed.

9 July 2026
Unprompted review
Posterlounge.com logo

Reply from Posterlounge.com

Dear Gem,

Thank you for taking the time to share your feedback. We are very sorry to hear that your framed poster arrived damaged and that you were disappointed with both the condition of the frame and the support you received. We sincerely apologise for the frustration and inconvenience this has caused.

Unfortunately, we have been unable to identify your order based on the information provided in your review. We also contacted you through Trustpilot and asked for some additional information, but unfortunately, we have not yet received a reply.

As we are currently unable to locate your order or your contact details, we kindly ask you to get in touch with us directly at support@posterlounge.com. Once we have your order details, we will be happy to look into your case and work with you to find a satisfactory solution.

Once again, please accept our sincere apologies for the inconvenience. We appreciate your understanding and hope to hear from you soon.

Best regards,
Your Posterlounge Team

Rated 5 out of 5 stars

Feedback

The posters are beautiful and made of good quality and the order came quickly. :)

1 July 2026
Rated 1 out of 5 stars
Posterlounge.com logo

Reply from Posterlounge.com

Dear Adriana,

Thank you for taking the time to share your experience.

We are very sorry to hear that the quality of your order did not meet your expectations. 
We have already been in touch with you directly to find a satisfactory solution, and we have sent you a free return label so that you can return the item at no cost and obtain a refund. 
Our team will also be able to check the print quality as soon as we have received the returns.

We sincerely apologise for the disappointment and any inconvenience caused. Thank you for your feedback. 

Kind regards,

Your Posterlounge Team

Rated 1 out of 5 stars

To frame poster and send it- 11 days!

You do not send items to Croatia! So I ve ordered and send it to my friends address in Viena. From the moment I ordered and pay to the moment you gave the parcell to DPD passed 11 days!!!! 🙄🤔

25 June 2026
Posterlounge.com logo

Reply from Posterlounge.com

Dear Mladen,

Thank you for taking the time to share your feedback.

We sincerely apologise that your experience did not meet your expectations. As all of our products are made to order and shipped from Germany, rather than kept in stock, the production time must be taken into account when placing an order.

The estimated delivery period for your order was 17 June to 19 June 2026. According to the tracking information, DPD attempted to deliver your parcel within this estimated timeframe, but unfortunately nobody was available at the delivery address. We have also sent you an email with further details regarding the delivery and the available options.

If you have any further questions, please contact us at support@posterlounge.com.

We sincerely apologise once again for any inconvenience caused, and thank you for your understanding.

Best regards,
Your Posterlounge Team

Rated 2 out of 5 stars

I ordered three posters from…

I ordered three posters from posterlounge and all three arrived with a crease through the middle of them , although the posters themselves are good quality I will not be ordering anymore .

19 June 2026
Unprompted review
Posterlounge.com logo

Reply from Posterlounge.com

Hello Shan,

Thank you for your feedback.

We are very sorry to hear that your posters arrived with creases. This is certainly not the quality we aim to provide, and we sincerely apologise for the disappointment and inconvenience caused.

Unfortunately, with the information provided in your review, we have been unable to locate your order in our system. We have already tried to contact you to gather further details but have not yet received a reply.

Please send us your order number or the delivery address used for your order via email at support@posterlounge.com so that we can locate your order and work together to find a satisfactory solution.

We sincerely apologise once again for the inconvenience and hope to hear from you soon.

Kind regards,
Your Posterlounge Team

Rated 3 out of 5 stars

The canvas itself is of great quality

The canvas itself is of great quality, the print is exceptional and I have no complaints about this (and this is the most important aspect of the order).

My complaint is instead about the frame, it looks good but feels of low quality and has no good ways of hanging, only two small sockets on the back. There is no middle socket, adjustable slit or notch, nor a steel wire, so that I will have to install myself, except I'm worried the frame will be damaged in doing so, as it is very brittle.

5 June 2026
Posterlounge.com logo

Reply from Posterlounge.com

Dear Richard,

Thank you for your detailed feedback and for your kind words about the canvas and print quality. We are delighted to hear that you are happy with the artwork itself.

At the same time, we are sorry to learn that you are disappointed with the frame and hanging system. Our wall brackets and hanging solutions are carefully selected and vary depending on the material and size of the product. They are specifically designed to provide secure and reliable mounting when used as intended, and the frame should not be damaged during the hanging process.

To better understand your concerns, we would be grateful if you could send us a few photos of the frame and the hanging fixtures to support@posterlounge.se. We will be happy to review them and provide you with more detailed information and guidance regarding the installation.

We sincerely apologise for any disappointment this may have caused and would be pleased to assist you further.

Kind regards,
Your Posterlounge Team

Rated 3 out of 5 stars

Overall quite OK. Trash the stinking ink.

Good communication, very good delivery.
But the paint or ink or whatever of the photos stinks very badly.

21 May 2026
Posterlounge.com logo

Reply from Posterlounge.com

Hello Gabriel, 

Thank you for your feedback. 

We are pleased to hear that you were satisfied with the communication and the way your order was handled.

We are sorry to hear that you were bothered by the smell of the prints. Our products are packaged shortly after production to ensure they arrive in perfect condition. As a result, a temporary odour from the printing process can sometimes be noticeable when the artwork is first unpacked.
Please be assured that the inks and materials we use are certified and safe. In most cases, any remaining odour dissipates after a few days when the artwork is placed in a well-ventilated room.
We understand, however, that this may have been unpleasant and added to your disappointment with the order. We appreciate you bringing this to our attention.

You have also contacted our customer service team, and we will remain in touch until a solution is found. 

We once again sincerely apologise for the inconvenience caused and thank you for your feedback and understanding.

Best regards,

Your Posterlounge Team

Rated 1 out of 5 stars

Unfortunately the poster is very…

Unfortunately the poster is very synthetic and it smells strongly of chemicals. The smell doesn't go completely away with time and airing.

12 May 2026
Posterlounge.com logo

Reply from Posterlounge.com

Dear Andrew, 

Thank you for your feedback.

We are very sorry to hear that you are unhappy with the smell of the poster.

We package our wall art directly after printing, therefore not all odours may disappear immediately. However, please rest assured that our printing inks are certified and not harmful to health.

After unpacking, please allow the product to breathe overnight if necessary. The smell should normally disappear after one to two days. If needed, you can also place the poster near an open window or in a sheltered outdoor area for a short time.

Of course, if you do not wish to keep the poster, you are welcome to contact us at hilfe@posterlounge.de, and we will gladly provide you with a free return label so that you can send the order back to us for a full refund.

We sincerely apologise again for the inconvenience caused, and thank you for your understanding.

Kind regards,
Your Posterlounge Team

Rated 1 out of 5 stars

never received my order

never received my order. the customer support is of no help, suggest contacting them in a month :) i advise against purchasing from this store, there are plenty better alternatives

8 May 2026
Unprompted review
Posterlounge.com logo

Reply from Posterlounge.com

Dear Lera,

Thank you for your feedback.

We are very sorry to hear that you have not received your order and that you were dissatisfied with the support you received. Please accept our sincere apologies for the frustration and inconvenience caused.

Unfortunately, based on the information provided in your review, we have been unable to identify your order in our system. To investigate this matter properly and find a solution as quickly as possible, we kindly ask you to contact us directly and provide further details about your order, such as your order number, name, or the email address used for the purchase.

Please send the information to support@posterlounge.com, and our team will be happy to check the shipment status and work with you to resolve the issue as soon as possible.

We sincerely apologize again for your experience and hope to have the opportunity to assist you further.

Kind regards,
Your Posterlounge Team

Rated 5 out of 5 stars

I ordered a large print with frame and…

I ordered a large print with frame and it was beautiful and well packaged. The shipping was fast and they kept me updated about the delivery. The Wassail looks stunning. Thanks Posterlounge.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely scenic poster.

I have jus received my beautiful poster from Posterlounge via DHL delivery , the poster is great thank you so much and DHL did a grand job 🥂👍

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Recieved my order a couple of days ago

Recieved my order a couple of days ago. Brilliant. No issues at all.

From the date or order to actually receiving it was 17 days to the UK

It came packaged very well and was delivered by DHL. Once DHL actually had my order, it arrived 2 days later.

I wish I could upload an image, but I am unable to.

Very pleased.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

An easy online shopping experience

The process from searching for three posters to freshen up the staircase wall through to actual delivery was efficient and painless. The quality of the posters is first class, the packaging that they arrived it was of equal quality and there wasn't anything superfluous in it. Very please with the service, will no doubt be back for some more purchases.

7 May 2026
Unprompted review

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