Porttoable Reviews 

45
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the grooming tools arrive quickly, work effectively for pets, and match expectations. Many people warmly appreciate receiving regular shipping updates and finding the overall ordering process quite straightforward and reliable. Some reviewers were not happy with severe delivery delays, long waiting times, and missing packages that never arrived. A few other people also felt that certain items differed from descriptions, noting issues like unexpected roller materials. Customers additionally mentioned that the product consistency felt notably thin or watery compared to what they originally anticipated.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, noting that while some experienced long delivery waits and... See more

Quality

People report ambiguous experiences with quality, reflecting a sharp division among consumers. While some... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing a mix of fast shipping and significant delays.... See more

Order

Customers consistently note ambiguous experiences with order. Some reviewers report successful deliveries and... See more

User experience

Clients share ambiguous opinions on user experience with differing initial impressions. Some consumers report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Item arrived quickly. Great little brush however my 3 dogs don’t have long fur so I can’t comment to its effectiveness with long matted fur. I’m happy with the item for my shorter haired pets.

Rated 4 out of 5 stars

Everything was great ordering, tracking, receiving. The rollerball in my castor oil bottle does not seem To be rose quartz tho.

Rated 4 out of 5 stars

Product is easy to use and removes the under growth of hair on my long haired part Maine Coon with ease

Rated 4 out of 5 stars

It got some of the Matt's out of my long haired cat ,still working on trying to get more out.


Company details


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3.5

Average

TrustScore 3.5 out of 5

45 reviews

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3.5

All reviews

(45)

45 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not buy from Porttoable

Portable is a scam, do not order from them. I made a purchase, they charged more than what I was quoted on the purchase, which I requested they refund the overage, they did, but then after a long wait for the product they declared the package delivered, it was not. I only received a tracking for a courier called JS. The package was supposedly turned over to USPS and delivered. I requested the USPS tracking number to ask at our local post office. They provided a number, which I took to USPS. They said a package with that number it was delivered, but NOT to my address, and not in my name. They were not allowed to give me the name or address. Several emails to the company and their service center, with them saying I should ask my neighbors, and me explaining that JS must have mislabeled my package, were no longer being answered.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

It’s important to call this company…

It’s important to call this company out. At best it is grossly inefficient. I have been waiting for the product since (apparently) it landed in Wichita on July 17. It is now August 20. Customer service is non-existent. No response after several email tries and there is no phone number. Since some people seem to receive their orders (others not at all) I would call it at least a borderline scam, if not completely. Kind of like getting your pocket picked. Ugh.

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Horrible

I never received my product that I ordered. They said they had sent it. Check the post office. Nothing was there. I got ripped off this company is horrible. Do not purchase from them.

13 August 2026
Unprompted review
Rated 3 out of 5 stars

I received my product yesterday!

I received my product yesterday!! BUT my question is WHERE IS THE ROSE QUARTZ ROLLER…mine is plastic!! I am NOT HAPPY ☹️False advertisement & I am hoping that the product inside is REALLY GENUINE CASTOR OIL 😳
I would like to speak to someone regarding this matter 🙁

11 July 2026
Unprompted review
Rated 1 out of 5 stars

** BUYER BEWARE** Bank Account Fraud

** BUYER BEWARE**
I made an online purchase. I authorised a bank transaction for the purchase price. They took more than the purchase price from my bank account. I immediately contacted them. They admitted fault in writing. They confirmed a refund for the unauthorised funds was on the way. I never received the refund. Now weeks later they insist they provided me with a refund but can’t show proof of the transaction. This is outright fraud.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Order Paid and Never Received

I placed an order and tracked it regularly until it stated that it was delivered. However, I have never received the product. I've attempted to contact them several times, but no response. Ive checked with the post office and they have no record of it. CUSTOMER SERVICE IS NONEXISTENT!!!!

29 June 2026
Unprompted review
Rated 3 out of 5 stars

not impressed with construction

It took forever for the product to arrive. I think it came from Portugal. It is much smaller and flimsier that I expected. I figure I will have to replace the handle which I think is light weight aluminum. The concept is awesome. And it came with a wall holder and a couple cleaning pads.

26 June 2026
Unprompted review

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