Polhill Garden Centre Reviews 

427
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the extremely helpful staff members who always go above and beyond to assist with shopping. People appreciate the vast selection of beautiful plants, fresh food, and wonderful gifts available across the various departments. Visitors also mention that the entire site is exceptionally clean, featuring convenient parking and lovely spaces to relax. Some reviewers were not happy with certain items, noting occasional issues such as overcooked food or plants not meeting expectations. A few individuals experienced minor drawbacks regarding specific product batches or restaurant menu items during their visits.

What people talk about most

Product

People report high satisfaction with the product offerings and variety available. Consumers frequently... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable across all departments.... See more

Service

Reviewers mention positive feedback about service, noting that employees are consistently friendly, polite,... See more

Facilities

Clients share positive opinions on facilities, highlighting the clean and tidy environment. Reviewers... See more

Quality

Customers had positive experiences with quality, highlighting the great selection of healthy plants and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today we had a lovely lunch at Polhill served by very polite and helpful staff. I also purchased 3 pairs of Skechers at the Pavers department and was assisted by a most helpful assistant without whom... See more

Company replied

Rated 5 out of 5 stars

We arrived early and the whole site was super clean and tidy. We enjoyed our complimentary coffee and breakfast. The plants all looked healthy and well cared for. The range of items is colossal and a... See more

Company replied

Rated 5 out of 5 stars

Enjoy every visit! For the garden, pets or wildlife, tea/coffee or lunch. Great stock of plants, pots, soil etc. Fantastic fruit & veg shop. Wide range of suppliers for non gardening items. Can always... See more

Company replied

Rated 5 out of 5 stars

Friendly staff. Always well stocked for garden needs. However fresh food on sale vv expensive tho and not competitive sadly. However the eggs are superb and cooked beetroot. Lovely to get a fre... See more

Company replied


Company details

  1. Garden Center
  2. Christmas Store
  3. English Restaurant
  4. Garden Furniture Shop
  5. Gift Shop

Written by the company

Family-run since 1964, Polhill Garden Centre in Sevenoaks, Kent, has become a trusted name for all your gardening needs. Our main pillars are value, choice, and expertise, ensuring we provide exceptional quality and service to our customers. Whether you’re looking for a wide variety of plants, tools, outdoor furniture, or seeking expert advice, Polhill Garden Centre is your go-to destination. Visit us today and discover why generations of families in Kent continue to trust us for their gardening and outdoor living requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

427 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(427)

274 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always very helpful

Always very helpful, delivery on time. Excellent service.

6 August 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review. We hope to see you again soon!

Rated 5 out of 5 stars

Always love Polhill

Always love Polhill, friendly staff, great produce and plants

6 August 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review. Hope to see you again soon.

Rated 5 out of 5 stars

Such a wide selection of merchandise

Staff helpful, very wide selection of plants, pots, vegetables, salads, fruits, spices, clothes, gifts, and a nice little coffee area, and a high quality butchers shop. Plus a sea food stall too. What is not to like?!

26 July 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Pleasant Experience

Enjoyable visit with my two young grandchildren, they loved playing in the outside play area where I could sit and supervise them both and enjoy a latte coffee.. Polhill coffee's are the best! We then I had a good look around done some shopping, I bought a beautiful Peace Lilly plant as a gift for a friend. Very pleasant experience would recommend visiting.

20 July 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review. Hope to see you again for another coffee very soon!

Rated 5 out of 5 stars

Shop with confidence at Polhill

All the staff are most helpful and knowledgeable about products that POLHIL sell. A very calming atmosphere for a shopping experience

18 July 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review. We hope to see you again soon.

Rated 5 out of 5 stars

Often pop in for a coffee and to…

Often pop in for a coffee and to replenish my gardening needs.
Very friendly helpful staff. Store is well stocked and beautifully displayed.

21 July 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review and continued support. Hope to see you in for a coffee again soon.

Rated 5 out of 5 stars

Polhill is a lovely garden centre

Polhill is a lovely garden centre , can easily spend a few hours there looking around and having coffee cake or something more , lovely friendly staff too .

10 July 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review and kind words about our staff. We look forward to welcoming you back for your next day out soon!

Rated 5 out of 5 stars

I love polhill garden centre

I love polhill garden centre. It has everything you can possibly need.
You can make a day of it. Have a stroll around, go for a coffee. Lots to see, lots of ideas.

15 July 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review. Hope to see you again soon for your next day out!

Rated 2 out of 5 stars

We visit polhill once a month to see…

We visit polhill once a month to see friends and catch up, we use the restaurant novells and have a coffee and sandwich. We get the bacon roll which is very small and very little bacon inside, in my opinion too the sausage I get is always over cooked and tasteless. Not my ideal place to eat but it’s the only one close.

8 July 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for taking the time to share your feedback. We appreciate that you choose Novells for your monthly catch-ups with friends, though I am naturally disappointed to hear that your food has not been up to standard.

Our team works hard to ensure every customer leaves happy, which is why I am sorry to hear you've been unhappy with your order. If a meal ever falls short of your expectations, we kindly ask that you let our staff know at the time. Our team would be more than happy to replace or fix any items straight away to make sure you enjoy your visit.

Since you visit us every month, I also wanted to ask if you are a Polhill Plus member? Polhill Plus members receive a free hot drink every month, which is a great perk to make use of during your regular catch-ups.

We hope to welcome you back again soon, and please do let our team know during your next visit if we can make your experience a better one.

Rated 5 out of 5 stars

Very welcoming,friendly staff,

Very welcoming,friendly staff,. You can take your time looking around no one hassles you. Lovely food and drinks on the cafeteria.

10 June 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review. We hope to see you again soon for your next day out.

Rated 5 out of 5 stars

Good plants good service

Good plants good service

17 July 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review. We hope to see you again soon for your next plant purchase!

Rated 5 out of 5 stars

Flowers, plants and more

Great products and friendly staff who are always happy help.

30 June 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review and kind words about our staff. Hope to see you again soon.

Rated 5 out of 5 stars

Always new plants to look at and…

Always new plants to look at and friendly staff in shop and restaurant. Lots of parking

22 June 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Enjoy every visit!

Enjoy every visit! For the garden, pets or wildlife, tea/coffee or lunch. Great stock of plants, pots, soil etc. Fantastic fruit & veg shop. Wide range of suppliers for non gardening items. Can always find a lovely gift. Parking is easy. Very helpful and knowledgable staff. Great playground for kids, have a coffee while you watch! Wheelchair/walker friendly, plenty of space to get round. Always enjoy a morning with my mum and dad looking for plants and then a coffee & cake. Outstanding Christmas displays & decorations. A real pleasure to visit!

2 July 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank your for your comprehensive 5-star review. We look forward to see you and your mum back again soon!

Rated 5 out of 5 stars

Always a great experience

We made an early morning visit for a delicious brunch while it was quiet and cool, then shopped for some plants and gifts. We always enjoy the experience and find exactly what we are looking for. Staff are very friendly and helpful and there are lots of ideas to tempt us.

16 July 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review and kind words about our staff. We hope to see you again soon!

Rated 5 out of 5 stars

Their plants are always good

Their plants are always good, and I have always had success with them. The staff are always helpful as well.

14 May 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review and kind words about our staff. We hope to see you again soon for your next plant purchase!

Rated 5 out of 5 stars

We like going to Novells either for…

We like going to Novells either for lunch or just a coffee and cake. Staff are always pleasant and food good. Would recommend a visit.

15 July 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for 5-star review. We look forward to seeing you again soon.

Rated 5 out of 5 stars

uou can spend a whole day at Polhill…

uou can spend a whole day at Polhill Garden Centre
Really love the fruit and veg, meat counter and lost of choice of plants

16 February 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review. It's great to hear your praise for the farm shop and Cottage Farm butchers, I will pass it onto them. Hope to see you again soon!

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