I appear to have been regularly updated on all aspects of this claim. Sadly I am not totally aware of how I will benefit from the claim as I feel I am only on the periphery of the reasons to make a... See more
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We have been kept informed of progress in this case ever since the claim was first made. It has kept us engaged in the process throughout.
Company replied
After contacting Pogust Goodhead in relation to an email received my questions were answered and am satisfied my issues were resolved in a proffesional manner. I have therefor no issues . Thanks
Company replied
I appreciate the amount of effort that you are putting in and also the regular updates. Keep up the good work Best regards Brian Watt
Company replied
Company details
About Pogust Goodhead
Written by the company
Pogust Goodhead is a global law firm that is passionate about getting access to justice for the victims of wrongdoing by large corporations.
We specialise in large scale group litigation/class action claims against organisations that mistreat, mislead, or injure people.
Our mission is to become the world's leading plaintiffs' firm fighting cases and causes which have the power to improve the lives of tens of millions of people.
Formed in 2018, we represent a diverse range of clients against multinational corporations, governments, and institutions around the world.
The firm has already secured several landmark rulings to its name and has struck the largest ever litigation funding deal for a UK claimant law firm.
In 2022, Pogust Goodhead achieved three rankings in Chambers. The firm achieved Band 1 for Claimant Group Litigation, Band 2 for Environment, and the Spotlight Position for International Human Rights Law. Alongside this, Pogust Goodhead also achieved a Legal 500 ranking for Environment and was inducted into the Legal 500's inaugural United Kingdom Green Guide 2022.
Contact info
Chancery House, 53-64 Chancery Lane, WC2A 1QS , London, United Kingdom
- clientcare@pogustgoodhead.com
- pogustgoodhead.com
3.9
Great
3K reviews
No recent history of asking for reviews
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So poor
So poor, if you have a claim go somewhere else. They have tried to back out of continuing with claims, courts told them they couldn't. They don't have the finances to take on these big claims. Useless really, complete waste of time. Next time I will use a professional.
4 September 2026
Unprompted review
Reply from Pogust Goodhead
Dear Julie,
We’re sorry to hear about your experience and understand your frustration.
We take the concerns raised in your review seriously. However, we do not recognise the characterisation of our firm or its ability to pursue claims, and we are unable to discuss the circumstances of individual cases or ongoing legal matters publicly.
We have been unable to verify you based on the current details available through Trustpilot, so we have sent you a private request for further information via Trustpilot. Please provide your details via the Trustpilot link so we can identify your case, look into the concerns you have raised, and respond appropriately.
Pogust Goodhead
Please see my complaint dated 1st…
Please see my complaint dated 1st August and Pogust (hopefully not Bogus) reply dated 6th August. For the avoidance of doubt I have received no further communication by email as promised or any other means other than a standard pre scripted acknowledgment dated 7th August promising feedback which has been non existent. I am now worried I have been duped in to a misleading advertising campaign from which there is no exit despite the initial no win no fee promises.
I tried to respond this morning but the link has expired please re-send and I will provide the reference number
1 August 2026
Unprompted review
Reply from Pogust Goodhead
Dear Mrs Bergara,
We are sorry if you have not received a further response following our previous correspondence, and we appreciate your frustration regarding the delay.
As previously advised, we are currently experiencing a higher volume of enquiries than usual. Unfortunately, this means that it is taking us longer than we would like to respond to emails and provide individual updates. We apologise for any inconvenience or concern this delay may have caused.
We would also like to reassure you that we take your concerns seriously and would welcome the opportunity to address them directly. At present, however, we have been unable to verify your claim or identify your matter based on the information available in your Trustpilot review.
We have therefore contacted you privately to request further details so that we can locate your matter, review the correspondence to date, and discuss your concerns with you directly.
Please provide the requested information through the private Trustpilot request, and a member of our team will be able to look into this further.
Pogust Goodhead
I to got the same email as others
I to got the same email as others. I found it intimidating, quite frankly BULLYING email.
I wished I never got involved. The only winners are the firms involved and us public are ripped of once again.
So the standard reply. Be as others. Oh we can’t possibly comment as this is a public site.
Well how about actually listening to the public and stop threatening them when we should be not expected to pay anything to either parties for this scam.
21 August 2026
Unprompted review
Reply from Pogust Goodhead
Dear David Wright,
We appreciate you taking the time to share your concerns regarding the email you received and your overall experience. We understand that you found the communication unfair. Your feedback is very important to us, and we want to assure you that we are listening to our clients' feedback.
Based on the information available on Trustpilot, we are unable to verify you to comment on your individual circumstances here. Please provide the details requested through Trustpilot's private contact process so that we can locate your matter and arrange for someone to contact you directly to discuss your concerns, including any questions you have.
Pogust Goodhead
Poor Communicators
I sincerely regret the day I jumped onto the Eternal Diesel Bandwagon, it has been a constant worry that the day will come when the No Win No Fee win will end.
Recently we had an email setting out the next battle because the Ford claim as I understood it had failed but the Merecedes claim was ongoing and we were now being dragged along by that.
The initial email gave us 3 options, click to agree, do nothing and have our decision made for us or reject the proposals and possibly get off the Band Wagon with unknown consequences.
I emailed the address to enquire about the fee situation but got no response and as the deadline of 21st was approaching I took the decision to reject the proposals setting out my concerns again. To date I still haven’t received an answer or acknowledgement to my first email or second one. Very poor.
A few days later another email was received extending the deadline to the 25th but this time additional information within it spelling out what might happen regarding fees you might get charged if you declined to continue which seemed to be a bit of a coercive stunt into getting you to continue. I immediately panicked and hit the accept button this time so reluctantly back on the Band Wagon maybe.
For a Company who tells you to contact them if you have any concerns or queries and giving you a deadline and then not being in a position to answer customers queries within a set timescale is disgusting customer service.
I am in my 80’s and can well do without this hassle, the worry of this ongoing Saga is constantly at the back of my mind as at the end of the day someone possibly is going to end up paying and I prefer it not to be me.
Where the No Win No fee starts and finishes I haven’t got a clue any more.
21 August 2026
Unprompted review
Reply from Pogust Goodhead
Dear Richard,
Thank you for your review. We appreciate that the recent correspondence has raised concerns, particularly where you were seeking clarification.
If you have already emailed us with your questions, please be assured that a member of the team will respond as soon as they can. We would ask that you do not send further duplicate emails in the meantime, as this can make it more difficult for the team to work through enquiries efficiently and may delay the process.
Based on the information available through Trustpilot, we are unable to identify your case or comment on your individual circumstances here. Please provide the details requested through Trustpilot's private contact process so that we can locate your matter and arrange for someone to contact you directly to discuss your concerns, including any questions you have.
We must also remind you that Trustpilot is a public platform. As set out in our correspondence, information concerning the Litigation is strictly confidential. Sharing details of the correspondence or litigation publicly could prejudice the Litigation as a whole. We therefore ask that you do not publicly share any further details about your claim, the Litigation, or our correspondence.
Once we have the information required to identify your case, we can ensure that your concerns are addressed with you privately and appropriately.
Pogust Goodhead
I too received an email about an appeal…
I too received an email about an appeal and a deadline of 25/08/26. I have queried the implications this has on the original ‘no win no fee’ terms of business as the recent email is not clear at all. I too have had no response from them and the deadline date is now up. So much for getting back to people within the agreed timescales. Very disappointing.
25 August 2026
Unprompted review
Reply from Pogust Goodhead
Dear Mr Neil Munro,
Thank you for your review. We are sorry to hear that you have not yet received a response to your query.
Based on the information available through Trustpilot, we have been unable to verify your identity or locate your case. We have therefore contacted you privately via Trustpilot to request further details. Once these are provided, we can identify your matter and arrange for the appropriate team to address your query directly.
We would also like to remind you that Trustpilot is a public platform. As advised in our recent correspondence, information concerning the appeal and the Litigation is strictly confidential. Sharing details publicly could prejudice your claim and the Litigation as a whole and may also constitute a breach of the terms of your Conditional Fee Agreement.
For this reason, we would ask that you do not post any further details about the appeal, your claim, or the contents of our correspondence here or on other social media platforms.
Once we are able to identify your case, we will be in a position to follow up with you privately regarding your concerns.
Pogust Goodhead
Having put through my Mercedes claim…
Having put through my Mercedes claim several years ago with no issues, I have been sent text messages with the following:
We’ve sent you an important email requiring your attention by 25 August 2026.
Please check your inbox and, if you can’t see it, check your spam/junk folder.
Please review the email and follow the instructions provided.
My Diesel Claim
For months I have been emailing because I dont have any emails from you, in any folders in any of my registered email addresses. I have had zero response. No telephone number anymore to contact you, which used to be very helpful. Can someone actually get back to me or provide an email address that I will get a response to or better still an actual telephone number to talk to a human!! It's very very frustrating to be ignored.
24 August 2026
Unprompted review
Reply from Pogust Goodhead
Dear Nadine,
We’re sorry to hear about the difficulties you’ve experienced in trying to get in touch with us, and we appreciate how frustrating this must have been.
We’d like to look into your concerns and understand what has happened. Unfortunately, based on the information available in your Trustpilot review, we’ve been unable to verify your details or locate your claim.
We have therefore sent you a private request for further information through Trustpilot. If you could provide the requested details within Trustpilot’s timeframe, we will endeavour to look into this and get back to you as soon as we can.
Alternatively, please feel free to email us at email@mydieselclaim.com, and a member of our team will get back to you.
Pogust Goodhead
Dieselgate
Dieselgate. Like other correspondents I have had numerous text requests for the same information which has been sent and so called updates asking me to check my emails but can never find them in my inbox or spam/junk folders. I have sent e mails to their listed address on the net and tried their listed phone number but they are not recognised.Find it very frustrating.
21 August 2026
Unprompted review
Reply from Pogust Goodhead
Dear John Walukiewicz,
We're sorry to hear you have had difficulty contacting our team. We've experienced a higher volume of emails than usual. Please rest assured that if you have emailed us, a member of our team will get back to you as soon as possible.
In the meantime, we have forwarded a copy of our recent update to your email, which we have on file.
Pogust Goodhead
2 years of hope, sacked off!!!
I thought i was dealing with a company with huge intrgretity. But after a couple of years of updates and delays you have decided to discontinue claims. What an absolute waste of everyones time.
13 August 2026
Unprompted review
Reply from Pogust Goodhead
Dear Jonathan Barber,
We’re sorry to hear about your experience. We’ve been unable to verify your details based on the information available to us, so we’ve sent a private message via Trustpilot to request some additional information.
If you could please provide the requested details, a member of our team will be in touch to look into your concerns and discuss them with you directly.
Pogust Goodhead
Fed up with this company
Fed up with this company, constantly asking for details of my cars for diesel claim so told them to forget about me and I'm still being badgered for details. Very unprofessional. This is crazy, you now want more details but no info on how to contact you. Even the phone number on Google is a wrong number, and you've given me a deadline date to get in touch, I think I'm losing my mind.
11 August 2026
Unprompted review
Reply from Pogust Goodhead
Dear Paul Jackson,
We apologise for the frustration our communication may have caused. We understand your concerns regarding repeated requests for details after you've expressed your wish to be removed from the Litigation. That being said, as you have signed up to a legal claim, we must advise you of any legal implications of doing so.
We’ve been unable to verify your details based on the information available to us, so we’ve sent a private message via Trustpilot to request some additional information. If you could please provide the requested details, a member of our team will be in touch to look into your concerns and discuss them with you directly.
Pogust Goodhead
Phone number is not in use??
11 August 2026
Unprompted review
Reply from Pogust Goodhead
Dear Helen Scott,
We have requested your details privately via Trustpilot. Once you share these with us, a member of our team will review your query and arrange a call with you if appropriate to discuss any queries you have.
Pogust Goodhead
Like Mrs Bergara I too have received an…
Like Mrs Bergara I too have received an e:mail which is impossible for me to make sense of. If I now pull out of the claim will Pogust try to charge me and if I stay with the claim will the terms and conditions remain the same ?.
2 August 2026
Unprompted review
Reply from Pogust Goodhead
Dear Tony Cleall,
Thank you for your review.
We're sorry to hear that the recent email has caused confusion. The email contains private and confidential information relating to the litigation. Sharing or discussing its contents publicly could potentially prejudice the claim, which is why we're unable to address the specific points raised in a public response.
If you have already emailed us, please rest assured that we have received your enquiry and a member of our team will respond as soon as possible. Due to a high volume of enquiries, our response times are currently a little longer than usual.
If you have not yet contacted us directly, we have requested your details via privately via Trustpilot. Once you share these with us, a member of our team will review your query and arrange a call with you if appropriate to discuss your concerns.
Pogust Goodhead
own existing mydieselclaim which I completed myself so why do Porgust Goodhead believe I have one with them!
I have my own existing mydieselclaim which I completed myself so no clue why they believe it's with them. The only thing I can see on emails when looking at the recent one is that they take it that you wanting them to pursue case if you do NOT reply to there email. This is wrong on so many levels and should not be allowed as there person should be acknowledging email and asking to carry on with case.
In light of this awful email I recently sent an enquiry asking to withdraw my claim and provide my reference number and date they believe I requested them to take my case on. Still waiting a reply.
5 August 2026
Unprompted review
Reply from Pogust Goodhead
Dear Mr Arthur Wood,
Thank you for your review.
We're sorry to hear that you were concerned about how your claim was registered. I have checked our records, and all claims are registered online through our My Diesel Claim website. To start the registration process, prospective clients select the relevant vehicle manufacturer and follow the steps presented on the website.
As part of the final step, we provide a link to our full Terms and Conditions, and a claim is formally registered once the prospective client presses "Submit" at the end of the registration process.
We understand that you have also contacted us directly to request further information about your claim and to ask about withdrawing it. We will respond to your email as soon as possible. Due to a high volume of enquiries, our response times are currently a little longer than usual. Please rest assured that your email has been received, and we will be in touch as soon as we can.
In the meantime, we kindly ask that you avoid sending duplicate emails, as this can unfortunately delay our response times further.
Pogust Goodhead
Uneducated claiment
All good a misunderstanding of how these things work .
27 July 2026
Unprompted review
Reply from Pogust Goodhead
Dear Kevin Merrell,
We are pleased to read that we have resolved the issue. If you have any further queries, please do not hesitate to contact us at email@mydieselclaim.com.
Pogust Goodhead
No updates. Is my claim still ongoing from 2022
Lack of communication, no updates. Being asked to send same documents again and again at early stage of diesel
claim being submitted.in 2022.!
I have sent numerous emails asking if my claim is still ongoing and still havent had a response
17 July 2026
Unprompted review
Reply from Pogust Goodhead
Dear Ian,
We appreciate you sharing your concerns regarding the communication about your claim. However, we have been unable to verify you; as such, we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
“We have been dealing with delayed…
“We have been dealing with delayed salaries for almost a month and are being completely ignored. We have already tried contacting you through every possible channel, and no one gives us any answers.
This is a complete lack of respect for the employees, who have bills, responsibilities, and families to support. We are not looking for excuses; we want a response and a solution.
Your silence only shows disregard for those who worked and deserve to be paid for their service.”
16 June 2026
Unprompted review
Reply from Pogust Goodhead
Thank you for making contact.
We appreciate that recent developments have caused concern and uncertainty, and we understand why many people are seeking clarity.
Whilst we are not able to comment on individual situations or matters that are currently under review, we recognise the challenges that uncertainty can create. We remain committed to communicating openly where appropriate and will provide further updates if and when we are in a position to do so.
Thank you for your patience and understanding.
Pogust Goodhead
Most people don't have internet access
Most people don't have internet access, believe it or not. When we assist them, we realize that many of them are illiterate and lack access to technology. It's hard to imagine, but it's real. Honestly, the lawyers in Governador Valadares and the affected areas don't even care about the people who were harmed. It's difficult to get access like that.
1 June 2026
Unprompted review
Reply from Pogust Goodhead
Thank you for making contact.
We appreciate that recent developments have caused concern and uncertainty, and we understand why many people are seeking clarity.
Whilst we are not able to comment on individual situations or matters that are currently under review, we recognise the challenges that uncertainty can create. We remain committed to communicating openly where appropriate and will provide further updates if and when we are in a position to do so.
Thank you for your patience and understanding.
Pogust Goodhead
Why won't the company pay us, their employees?
The lack of any positioning regarding the delayed salaries has gone too far. We have already exhausted every attempt at amicable contact through the support channels, and the response is zero. We worked honestly and demand the immediate fulfillment of labor obligations. Where is the responsibility?
14 June 2026
Unprompted review
Reply from Pogust Goodhead
Thank you for making contact.
We appreciate that recent developments have caused concern and uncertainty, and we understand why many people are seeking clarity.
Whilst we are not able to comment on individual situations or matters that are currently under review, we recognise the challenges that uncertainty can create. We remain committed to communicating openly where appropriate and will provide further updates if and when we are in a position to do so.
Thank you for your patience and understanding.
Pogust Goodhead
For nearly a month
For nearly a month, more than 30 employees have been waiting for an official position from the company regarding my professional situation. During this period, I have sought contact several times, but so far I have not received any response or clarification.
In addition to the lack of communication, I still haven't received my last salary payment, which has caused anxiety and insecurity. As a pregnant woman, I find myself at a time that demands stability, planning, and peace of mind, especially due to the responsibilities that come with the arrival of a child.
Given this scenario, I expect the company to make a statement and take the necessary measures to regularize the situation, fulfilling its obligations and showing the respect that every worker deserves.
I believe that dialogue, transparency, and responsibility are fundamental in any professional relationship.
11 May 2026
Unprompted review
Reply from Pogust Goodhead
Thank you for making contact.
We appreciate that recent developments have caused concern and uncertainty, and we understand why many people are seeking clarity.
Whilst we are not able to comment on individual situations or matters that are currently under review, we recognise the challenges that uncertainty can create. We remain committed to communicating openly where appropriate and will provide further updates if and when we are in a position to do so.
Thank you for your patience and understanding.
Pogust Goodhead
My claim began in February 2023
My claim began in February 2023, I have had 10 emails in total no telephone conversations and the claim seems to be taking forever. I think I picked the wrong company to do my diesel claim. Would not recommend this company.
11 June 2026
Unprompted review
Reply from Pogust Goodhead
Dear Kat,
Thank you for taking the time to share your feedback. We are sorry to hear that you are disappointed with the progress of your claim.
Group Litigation cases, such as diesel emissions claims, are complex and can take several years to conclude. Unfortunately, the overall timeline is largely determined by the Court's timetable and legal process, rather than by any individual law firm.
We have provided regular updates throughout the progression of the case to keep our clients informed of key developments. However, we understand that the length of the process can be frustrating.
If you would like to discuss your concerns in more detail, please contact us via email at email@mydieselclaim.com or by using the contact form on our website. A member of our team will be happy to review your case and speak with you directly.
Thank you again for your feedback.
Pogust Goodhead
I am unable to contact pogust Goodhead…
I am unable to contact pogust Goodhead by telephone.to discuss my claim.its been 4 yrs to my diesel claim .keep telling me my claim in process / not very happy with the results.the phone number is unobtainable unfortunately.
8 June 2026
Unprompted review
Reply from Pogust Goodhead
Dear Antony Vonkalasson,
Thank you for sharing your concerns about the difficulty you've had in reaching us and the status of your claim. We understand that you would like to speak with us over the phone. A member of our team will review the progress of your claim and provide you with a more satisfactory update as soon as possible.
In the meantime, if you have any questions or would like to chat with us about your claim at any time, please feel free to contact us at email@mydieselclaim.com.
Pogust Goodhead
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