Pod Reviews 

31,861
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 5,975 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the support team for being exceptionally helpful, patient, and highly knowledgeable when resolving various technical issues quickly over the phone. People also note that professional engineers handle home electrical installations smoothly, working efficiently to leave all visited areas completely clean and tidy. Some reviewers were genuinely not happy with communication difficulties, instances where installers left behind unexpected mess, and occasional unhelpful customer service representatives. A few consumers additionally noted experiencing frustrating, ongoing technical faults with their charging units shortly after the initial setup process was completed.

What people talk about most

Service

Customers had positive experiences with service, frequently praising engineers who arrived promptly and... See more

Customer service

Consumers find customer service to be extremely helpful, frequently praising swift phone support and polite... See more

Product

Reviewers mention ambiguous feedback about product, with some consumers experiencing frequent charging... See more

User experience

Reviewers highlight positive aspects of user experience, noting that ordering, support staff, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a prob re connecting my Solo Charger after upgrading home wi extenders from BT WholeHome to Deco XE75. Had to disconnect Deco 5ghz as Podpoint only runs on 2.4ghz then reinstate once connected..... See more

Rated 5 out of 5 stars

Rinen did a remote reset which solved the problem with my public charger, which power cycling hadn't cured (it had gone to an orange/white light). This meant no callout; those are expensive. Great c... See more

Rated 5 out of 5 stars

I was unable to access my pod point charger and my Pod home app was not updated I rang customer support and spoke to ADRIAN. He investigated and found an issue with my app and instigated a remote r... See more

Rated 5 out of 5 stars

My charge point hadn't worked so after truing to resolve the issue myself but no luck. I rang the help number, my call was answered swiftly and Joseph managed to get the charger working again. I stil... See more


Company details

  1. Electric Vehicle Charging Station

Written by the company

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(31,861)

5,640 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Installer fitted it the way we…

Installer fitted it the way we originally wanted it, which was brilliant had 3 other companies saying it wasn't possible, so over the moon with this and they turned up when they said and all fitted been waiting since August for this should of went with pod point first time highly recommended this company.

5 November 2026
Rated 1 out of 5 stars

Terrible waited 3 months for…

Terrible waited 3 months for installation . Customer service never answered poor and not helpful . Installation contracted out to third party each blame each other . Unit still not working and parties arguing . Would never recommend very disappointed

5 November 2026
Unprompted review
Rated 5 out of 5 stars

The guy that installed the charging…

The guy that installed the charging unit.was really polite, helpful and professional. We discussed options of where the charger could be located and also helped get the app set up. The installation was done without any issues and completed to a good standard.

5 November 2026
Rated 2 out of 5 stars

Poor communication

Poor communication. Ask a question - no reply. was it AI? It certainly felt like it.
The installer (elec-side) were brilliant.
They had to chase Pod for me.
I asked simple questions all met with no answer.
Would not recommend.

5 November 2026
Rated 5 out of 5 stars

Adding an additional user to the account

I had a very good experience with the client service team. Marvin was extremely helpful, understood the problem and solved it within minutes. Very polite and courteous, I didn't have to explain the problem more than once nor have impossible security questions to answer. I was very pleased. Marvin was a pleasure to talk to!

5 November 2026
Unprompted review
Rated 5 out of 5 stars

I just wanted to say a BIG thank you to…

I just wanted to say a BIG thank you to a very helpful lady this morning called : Troy Loigonio.
You really went that extra mile for me, and made sure everything was OK, making sure I fully understood what the problem was with my APP, which you kindly checked and then confirmed, you could see, I was still trying to use the old APP.

Thank you once again.

Kind regards Mark Brown.

5 November 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look