Had a prob re connecting my Solo Charger after upgrading home wi extenders from BT WholeHome to Deco XE75. Had to disconnect Deco 5ghz as Podpoint only runs on 2.4ghz then reinstate once connected..... See more
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Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
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United Kingdom
- podenergy.com
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Replied to 98% of negative reviews
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Installer fitted it the way we…
Installer fitted it the way we originally wanted it, which was brilliant had 3 other companies saying it wasn't possible, so over the moon with this and they turned up when they said and all fitted been waiting since August for this should of went with pod point first time highly recommended this company.
Terrible waited 3 months for…
Terrible waited 3 months for installation . Customer service never answered poor and not helpful . Installation contracted out to third party each blame each other . Unit still not working and parties arguing . Would never recommend very disappointed
Easy fast very professional engineer…
Easy fast very professional engineer very happy with the installation
Mark Anthony was extremely helpful in…
Mark Anthony was extremely helpful in managing to get my pod point charging my car. I am very grateful to him as my digital and technical skills are somewhat limited.Many thanks!
Excellent communication and efficient…
Excellent communication and efficient installation.
Excellent service!
The guy that installed the charging…
The guy that installed the charging unit.was really polite, helpful and professional. We discussed options of where the charger could be located and also helped get the app set up. The installation was done without any issues and completed to a good standard.
Had to re register my home charger got…
Had to re register my home charger got through to customer service and Troy got me up and running very help all sorted with in minutes.
Thanks to Troy
It was a 8-12 slot
It was a 8-12 slot . The guy turned up at 10 amand stayed till 2pm which I wasn’t happy about plus let so much mess behind
Great experience did it neatly and…
Great experience did it neatly and fast. Definitely recommend.
Poor communication
Poor communication. Ask a question - no reply. was it AI? It certainly felt like it.
The installer (elec-side) were brilliant.
They had to chase Pod for me.
I asked simple questions all met with no answer.
Would not recommend.
She was very polite
She was very polite, patient and full of knowledge.
Good service
Not long to wait. took the amount of time that was agreed.
neat work well explained,
Excellent engineer
Excellent engineer, very professional and clearly skilled in conducting a tidy operation.
Easy professional
Adding an additional user to the account
I had a very good experience with the client service team. Marvin was extremely helpful, understood the problem and solved it within minutes. Very polite and courteous, I didn't have to explain the problem more than once nor have impossible security questions to answer. I was very pleased. Marvin was a pleasure to talk to!
I just wanted to say a BIG thank you to…
I just wanted to say a BIG thank you to a very helpful lady this morning called : Troy Loigonio.
You really went that extra mile for me, and made sure everything was OK, making sure I fully understood what the problem was with my APP, which you kindly checked and then confirmed, you could see, I was still trying to use the old APP.
Thank you once again.
Kind regards Mark Brown.
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