Summit Racing Equipment Reviews 

Ordered 9 suspension items on 4 July 2026 with consolidated international shipping to Australia. Summit confirmed in writing my order would be held until all items were available to avoid separate shipping charges. After the expected shipment date slipped by months with no explanation I requested a spring swap from BMR to Steeda. Summit confirmed they would make the change. They then shipped the order the same day without the springs anyway due to an internal processing error.

Despite multiple escalation requests over two weeks, no supervisor ever responded. Summit then attempted to charge me an additional $200+ USD in shipping for their own mistake.

They still have not refunded me the cost of the springs I paid for months ago or the excess shipping I paid for. I have now initiated a chargeback with American Express and purchased the springs elsewhere at additional cost. I will not be using Summit Racing again due to their incompetence, dishonesty and lack of response to genuine refund requests needed due to their poor admin and processes.

Summit racing
I ordered a set of voxx replicas for my challenger they sent me order form and said I would recieve the wheels in one week. In the mean time I was researching fitment once I had the info I called summit racing and ask them to update the order form for purchasing. I ask when I would get them they said 4 weeks minimum
I said when I made the order you said one week. Now summit says they are special order and will take four weeks
I made some calls myself and found out the wheels are on back order and not only that they are cheap cast aluminum that are unsafe for high powered cars.
Summit racing was trying to pull a fast one like in the past let you order take your money then the next day send you an email saying the item is on back order
This has happen more than once
Summit racing is all about Lies. Fraud. No transparency business tactics.
I ordered a set of forged wheels straight from weld racing wheels they are special order and they told me that right away and said it would be about four to six weeks leed time there were honest right from the start
Stay away from summit racing
Summit racing also there agents taking your orders are working from there homes
So when you give them your personal information it is at someone’s home who knows where and they could be collecting it making there own diary for fraud later who knows all I do know is giving your personal information to someone working out of there home is not smart business
Beware

They will not ship store to store or warehouse to warehouse. They told me to get an American address and they would ship a part today ( July 27 ) if I want it shipped to Canada that they expect to ship December 30. This is after they shipped me the wrong part to start with. Now they won’t make it right because I’m in Canada. I will look elsewhere for my parts moving forward. I’ve purchased lots of parts over the last 25 years!

Sold me a defective Smittybilt winch and would not honor the warranty after 4 months.

Terrible service will never buy from summit again. I ordered a carburetor and told the service rep what the application was for. He told me all that I needed for my order and the order was placed. He was not correct in what I needed and summit wants to charge me 12.99 to ship one very small bracket that should have been shipped with my intial order. So for 12.99 they have lost a customer that is working on two more vehicles. I will purchase from Jegs

Called for rear bearings for a JK JEEP WRANGLER and the phone person asked what rear I had ,I was ready to give him all the info I knew /had and he hung up on me.

Bought cylinder heads with the understanding they came with the rocker arms and bolts. The product description clearly states that they do include rocker arms, studs and bolts. I received my order and the rocker arms were not included. I contacted Summit three times in a matter of a week about the missing items and i was told that either the manufacturer forgot to include them or the website was incorrect but either way they would make it right for me. I heard nothing back for days so i called back. So Basically the manufacturer does not include even though the website says they do. And customer service basically said too bad, sorry about your luck, even though it clearly says on their webpage description that the rocker arms are included they are not going to honor it and if i want i can just return them. Very bad customer service. Will never purchase from them again. Rock auto is the way to go.

I always get what I order from summit racing and I came on here to just give an A+ to how they just do not mess around when it comes to shipping out your order. I ordered something and they shipped the same day. And I'm not talking about the label was created. I'm talking. They actually got it out that day and it's on its way here now. I see they're star rating here and I just don't get it. I've never had an issue with this company. I've never had an issue with shipping. I've never had an issue with ordering. I just don't understand. I called them one time over trying to figure out exactly what kind of transmission fluid to use on a 2010 Dodge Challenger RT and the person I spoke with on the phone said exactly the same thing as the people did that actually manufacture the Trimec 6060. Every single other person I spoke with about that transmission all gave me the wrong information. So I really don't get the star rating. They absolutely don't deserve that. I have their app on my phone and I order from them all the time and I have never had a single issue.

I have ordered several items from Summit and they have been excellent every time. Friendly sales reps who know the parts well, fast returns with prompt credit, fast credit on cores, quick shipping, and availability of items. This review may sound like an AI but I assure you it is real. My parts were for a 06 GTO, 69 Firebird, 69 Camaro, plus a few others.

#1 SUMMIT RACING SAYS THEY TAKE ORDERS ON SATURDAY 9AM-10PM , THATS BULLSHIT!! NOBODY ANSWERS THE PHONE & AUTOMATED MESSAGE SAYS CALL BACK DURING REGULAR HOURS EVEN THO THE SITE SAYS SATURDAY HOURS ARE REGULAR!!#2 BE SURE TO CHECK INSTALLATION INSTRUCTIONS TO MAKE SURE THEY MATCH THE DESCRIPTION.THEY SELL A POWER STEERING KIT FOR 1950-1954 CHEVIES, BUT WHEN YOU VIEW THE INSTALLATION INSTRUCTIONS, CLEARLY STATES FOR 1955, 1956 & 1957 CHEVIES !!!

Notice that their shipping couriers are getting expensive than before and their price item also has increased lately. So, I don’t go for it and opt for other company which is far better than them. I totally stopped ordering from them now.

I’ve ordered from Summit Racing before and generally expect a better level of service from a company this established, but this particular order was a frustrating customer service experience.

My package had a routing exception and the delivery date changed multiple times. The delay held up progress on my project, so I contacted support asking for the issue to be made right. Eventually, Summit refunded the shipping/handling charge, which I appreciated, but getting there took far more effort than it should have.

The biggest issue was not just the delayed package — it was the way the situation was handled. The responses felt scripted, inconsistent, and at times completely disconnected from the actual issue. I had to repeatedly ask for escalation, clarification, documentation, and ownership. At one point, a standard Prop 65 checkout message was sent in the middle of a customer service escalation without any clear explanation, which made the process even more confusing.

To Summit’s credit, the shipping/handling refund was processed. However, the overall experience made me feel like the customer had to push hard just to get a basic resolution for a clear delivery problem. A company of this size should have a much cleaner, more accountable process when an order is delayed due to a routing issue.

I hope Summit improves how these cases are handled. Clear communication, real escalation, and ownership would have made a huge difference here.

Summit sent me a bad battery for my wife’s 2015 Chevrolet Malibu. This is a very large and heavy battery. When I called to tell them the issue they painlessly made it right. I proved the battery was bad with a tester and they sent out a new one without requesting I send the heavy defective one back. Now anytime I need a part I go to summit. Great customer service!!

Summit has lost their customer service late shipments, using a horrible shipping company with only a 1.5 star review (Ontrac) They really could care less about the customer and my 20+ years of loyalty. time for a switch

Bought a hub bearing combo that did not have the bearing when arrived - the part was listed as a hub/bearing. When contacting them they blew me off for 2 or 3 months and then just ghosted me completely so I'm eating those and the shipping. I would highly recommend getting something from them in writing either through a support email or whatever if you have any doubts about ordering the right parts. They WILL SCREW YOU if its the wrong part.

My package was sent to the wrong address. They denied me to use shipping insurance on the package. Even though it was delivered to a house and I live in a manufactured home park with a trailer number on the package.

My company ordered a transmission and it was going to be drop shipped from their vendor, after it was several weeks late i began to contact Summit, they never resolved it with the vendor and refused to cancel the 6k order. We had to dispute it with our credit card. We shopped with Summit for more than 20 years and have made over 300k in purchases but they are no longer an approved vendor.

I ordered a gasket set thinking ahead but it turned out that my engine was too far gone. Decided to LS swap. Called and messaged immediately, had just shipped. Found out from Fed ex that Summit puts restrictions on shipping so they control it completely. All Summit had to do was place 1 10 second phone call and pull shipment back. Instead the customer service rep "Shawny" spent the next 2 weeks e mailing and messaging me to the tune of many hours as if it was a competition. Package roamed around Georgia for over a week, still will not cancel shipment. It arrives 1 week late and I refused the package. They had Fed Ex redeliver it the next day. Lol.All that just to get me a part i didn't need very late. Thx a bunch Summit for letting me know who not to do business with.

Always got my order on time, and returns were handled quickly with no problems!

I have ordered many items from summit racing and every item was shipped and at my home within 2 days I purchased a torque converter that did not fit between a LQ4 and a 4l80E transmission. Well I called customer service and within 15 mins they helped me get the right TC and refunded and sent the new TC out the same day without my wrong TC even close to being ready to send back. 110% customer service. 150% customer support finding the right parts thanks summit for your outstanding company