Storytel Reviews 

Tried the « for free » deal but didn’t find my book I was interested in and was charged anyway upon cancellation. Two disappointments in a row, that is 1 star

After finding a buyable ebook with "discount for subscribers" I felt inclined to write, for a "Gentleman in Moscow" the following review;

This is a horrendous crime, howcome I have to pay while having a subscription. This completely poisons the subscription model. It is sad, criminal and disgusting to experience this. Either you sell audiobooks, and all the rights to them. Or you sell a subscription and provide a lending service. Do not poison either system, is this what capatalism has become, is this what my future will look like‽ anyhow, heard this book was amazing, just don't buy it on storytell I gues but just get a hardcopy from a bookstore.

No customer servive at all. I paid a subscription through A1 in Bulgaria and cannot access the paltform already for a month

They make it impossible to cancel your free trial! I keep getting error messages when I try to cancel. When I contact their customer support I get stuck with an AI saying the same unhelpful things over and over again.

Bad experience.
I signed up today for a 30 day free trial. Right after I went and immediately cancelled the recurring subscription.
(I usually do this so I can enjoy the free trail without worrying about getting charged at the end of the term if I don't like it.)
Unfortunately, all my access has been cancelled as of today as well, meaning I cannot try the service at all. I contacted CS and this policy is sated in the T&C, and they can't do anything about it. Seems wrong to treat a new customer in this way. Will have to try a different company.

They don't send invoices, although, to make business in Germany, it's an obligation. Moreover, they don't send any reminders before your free subscription ends.

So they offer for free to try storytel but most of my books that I want read cost. They offer books that it is not so popular or outdated I guess. And it is annoyed that I want to read the ebook and listen at the same time but most of them that I really want have not. Storytell watch app android is a big buggy.

I love storytel, as I can access books in 5 languages and the most important is that I can hear or read books in my mother's tongue. However, for the price we are paying when a book is downloaded once I don't understand why it is fully removed once you haven't pay the full price monthly. I think we all strive to read but are yet fully busy with life sometimes and I don't think I need to pay a full amount of I haven't got time to read or listen everyday. I may take breaks to finish what I have started and removing the books from the downloaded list is laughing stock as any other app that does that. Stop being so commercial, if you want strong public.

Zero stars. Removing titles without any warning, rising prices while authors/narrators don't get any salary rise. Customer service is outright lying to your face when you confront them about the removals.
Not to mention they lure new lister with excessive offers and slap old listeners with another price rise at the same time.

Terrible service — they removed the title I was listening it from the platform. I contacted customer support, and they didn’t even read the subject of my message. Ridiculous. It’s like a physical book destroying itself while you’re reading it. They should at least refund my subscription.

If you subscribe to Storytel and miss one payment, you cannot use your rest of your payed hours that you have left in your account, even if it’s 100 of hours you can listen. I had almost almost 92 hours already payed hour left to listen and now I can get into it. DONT SIGN STORYTEL.THEY RIPP YOU OFF

I like Storytel alot. Storytel is easy to use and works perfectly! It does not stop suddenly (which is a problem with Audible), and it offers a wide range of titles.

I’ve been using Storytel on the French side not the Swedish side for months now and I have to say... I absolutely love the app! Now that Storytel has graphic audiobooks my addiction for audiobooks has reached a new high.

Storytel has a brilliant library, though it does lack certain titles and big authors that can be overlooked and forgiven. The only thing stopping me from giving the company 5 stars is that a lot of popular titles are barred for some reason. Not really ideal as I’d really like to listen to a lot more titles. If they can solve this problem then I think this could be an app that rivals other audio devices I.e. like bookbeat.

I like the overall experience, but there is a clear tolerance towards certain languages and complete ignorance of others. Not enough books translated

I tried multiple times to cancel my subscription. On purpose this is discouraged by multiple ways by the software. Password resets do not work etc.
I hate this experience, to keep paying customers deliberately in. Money machine.

The “try for free” automatically transfers into a monthly payed subscription. Even after cancelling the try to free subscription according point 5.2 of the terms and agreements.

Dont touch this app. Stay away!!!!

People stay away from storytel. You pay, they have a function that eats away your hours so you have to buy more hours. Scary there exists crooked companies even with something like ebooks.

They continued to charge me after the subscription cancellation and don't want to return my money back. There are a lot of bugs in the whole service - they can mix several accounts in one and even don't want to listen to you. Highly do not recommend it - try to use something else produced by more experienced developers and more helpful support.

I never listen any audio book of this company, in spite of I never used that app and I tried for 14 days,and before that, I unsubscribe, for my big surprised I realized that they discounted every month in my account bank 199 Krones since 16/05/22. I lost a lot of money without my authorization to get of this from my account. Yesterday I checked my statement and I sent a message to them, up to now they used just a robot to answer.

I am very upset because they didn't have any consideration and continue to discount in my account bank even though I never listen any book from them.
The customer service is not work at all. If you trying to listen audio books, looking for a good and reliable company. This company use that app automatically without any a good professional and reliable people.

I tried many times to contact them by email, app, robot. They haven't a telephone number.

So, stay away of this greed people that make money without any concerns with their customers.

Customer support is terrible. For a few days I've been trying to contact somebody, via chat or email, I've tried everything in the possible way that I found on their site, to no avail. During the installation of the app, I mistakenly noted a language that I do not understand. Everything in my registration comes out in Spanish and I can't remove it in any way. Until this time without a result, I hope somebody will help me!