The customer service is very fast so that’s good. I had a little problem with the return of one of my parcel so it was a little complicated but they were able to understand and refund me.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great fit very exact Really pretty and comfortable too only thing I would say is the straps both decorative and buckle should be slightly looser to make them more comfortable but other than that I’m... See more
Company replied
Love the quality of the boots i ordered and quick delivery on them! Only side note is i wasn't too fond of the handling of my package during its shipment. Delivery people were gentle with its handling... See more
Company replied
Absolutely love these heels! The quality is great, they fit perfectly and are really comfortable to wear. I’ve already received so many compliments on them. Customer service were very helpful and the... See more
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Company details
Written by the company
SIMMI London is a global fashion and footwear brand with over 15 years of inspiring women through trend led, luxury inspired designs at accessible prices. Renowned for combining the latest fashion trends with exceptional quality and affordability, SIMMI creates statement pieces that empower women to express their confidence and individuality. Loved by celebrities, influencers, and a thriving community of over 2.6 million followers across social media, SIMMI has built a loyal global customer base through its distinctive style, original collections, and strong digital presence. Since 2016, the brand has collaborated with leading personalities including Mary Bedford, Emily Miller, and Tasha Ghouri, creating exclusive collections that resonate with fashion-forward audiences worldwide. At the heart of SIMMI is a mission to make aspirational fashion accessible without compromising on style or quality. By continuously innovating and staying ahead of emerging trends, the brand empowers women to feel confident in every step they take while expanding its global reach and strengthening the ever-growing #SIMMIGIRLS community.
Written by the company
- About Us
- SIMMI LONDON is a global, dynamic and social fashion brand specialising in women’s footwear. With over 15 years in the making, SIMMI is known for statement silhouettes, original designs and delivering the latest trends at accessible prices. With a community of over 2 million followers, SIMMI has been worn by celebrities and influencers around the world and continues to inspire our growing community of #SIMMIGIRLS. New styles are added regularly. Shop the latest collections at simmi.com and follow us on Instagram @simmilondon and TikTok @simmishoes
- Customer Enagement
- Need a Hand? Our Customer Service team is always happy to help! 💖 Get in touch with us at hello@simmi.com or visit SIMMI.com for more information. Our team is available Monday to Friday, 9:00am–6:00pm (UK time) and will do their best to help with any questions about your order, delivery, returns or anything else SIMMI.
- Promotions
- New to SIMMI? Sign up to our newsletter and enjoy 15% off your first order. You’ll also be the first to hear about our latest drops, collections and offers. Students and uni grades can also enjoy an exclusive 15% student discount, making it even easier to shop the latest SIMMI styles for less.
- Delivery
- We deliver worldwide with leading global courier partners, offering a range of delivery options to suit your needs. For information on delivery options, estimated times and charges, please visit the Delivery page on our website.
Contact info
United Kingdom
- hello@simmi.com
- simmi.com
3.9
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Shoes fell apart after one wear
26 October 2026
Ordered a pair of shoes
Ordered a pair of shoes, boots and a bag shoes and boots came but the bag never arrived. I sent two enquiries through there website and heard nothing back. For this reason i will not be ordering again.
18 October 2026
Reply from SIMMI LONDON
Hi Lorie,
Thank you so much for your lovely feedback!
We're delighted to hear that you're happy with your new shoes and that our customer service team was able to resolve the sizing issue quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back to SIMMI again soon!
Best wishes,
SIMMI x
I've looked for my dream shoes for…
I've looked for my dream shoes for months. I happily found them on Simmi. Thank you. The colour, the perfect heels 👠. AND the perfect fit. Well done Simmi. I adore you. Will definitely shop with you again soon.
26 October 2026
Reply from SIMMI LONDON
Hi Lana,
Thank you so much for your lovely feedback!
We're delighted to hear that you're happy with your new shoes and that our customer service team was able to resolve the sizing issue quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back to SIMMI again soon!
Best wishes,
SIMMI x
Ok boots...
I do really like these boots but they are actually a lot narrower than I expected and don't have much cushioning on the sole so after awhile of wearing they became quite uncomfortable, the heel also wears down quite easily. I've worn them now but a bit disappointed.
26 October 2026
Reply from SIMMI LONDON
Thank you so much for taking the time to share your feedback with us.
We're really sorry to hear that the boots haven't quite lived up to your expectations. Whilst we're pleased you love the style, it's disappointing to hear that you've found the fit narrower than expected, the cushioning insufficient and the heels wearing down more quickly than you'd hoped.
We'd really appreciate the opportunity to look into this further for you and see how we can help. Please do get in touch with our customer service team at hello@simmi.com, who will be more than happy to assist.
Thank you again for your honest feedback. We really do value it.
Love, SIMMI x
Parcel not received and no…
Parcel not received and no communication very disappointing
19 October 2026
Reply from SIMMI LONDON
Hi Kerry,
We sincerely apologise that you did not receive your boots.
Upon checking your order, we can confirm that the parcel was returned to SIMMI and a full refund has been issued to your original payment method.
We are currently looking into why the parcel was returned to us so we can investigate what happened and prevent similar issues in the future.
We apologise again for the inconvenience caused and appreciate your understanding.
Kind regards,
SIMMI x
Excellent service
Excellent service, great company, will definitely be purchasing more shoes from Simmi. 10/10
26 October 2026
Reply from SIMMI LONDON
Hi Cleoverne,
Thank you so much for your lovely feedback!
We're delighted to hear that you're happy with your new shoes and that our customer service team was able to resolve the sizing issue quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back to SIMMI again soon!
Best wishes,
SIMMI x
Reply from SIMMI LONDON
Hi Tamara,
Thank you so much for your lovely feedback!
We're delighted to hear that you're happy with your new shoes and that our customer service team was able to resolve the sizing issue quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back to SIMMI again soon!
Best wishes,
SIMMI x
Lovely hand bag fast delivery kind…
Lovely hand bag fast delivery kind regards Katherine Phillips
23 October 2026
Reply from SIMMI LONDON
Hi Kathrine,
Thank you so much for your lovely feedback!
We're delighted to hear that you're happy with your new shoes and that our customer service team was able to resolve the sizing issue quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back to SIMMI again soon!
Best wishes,
SIMMI x
I couldn't track my package even though…
I couldn't track my package even though the number was correct, and unfortunately i never received my boots.
16 October 2026
Reply from SIMMI LONDON
Hi Zoi,
We sincerely apologise that you did not receive your boots.
Upon checking your order, we can confirm that the parcel was returned to SIMMI and a full refund has been issued to your original payment method.
We are currently looking into why the parcel was returned to us so we can investigate what happened and prevent similar issues in the future.
We apologise again for the inconvenience caused and appreciate your understanding.
Kind regards,
SIMMI x
Love my boots
Love my boots so comfortable, will definitely purchase again ,very good service too
22 October 2026
Reply from SIMMI LONDON
Hi Mandy,
Thank you so much for your lovely feedback!
We're delighted to hear that you're happy with your new shoes and that our customer service team was able to resolve the sizing issue quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back to SIMMI again soon!
Best wishes,
SIMMI x
Reply from SIMMI LONDON
Hi Carla,
Thank you so much for your lovely feedback!
We're delighted to hear that you're happy with your new shoes and that our customer service team was able to resolve the sizing issue quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back to SIMMI again soon!
Best wishes,
SIMMI x
Great service and good quality boots.
22 October 2026
Reply from SIMMI LONDON
Hi Alina,
Thank you so much for your lovely feedback!
We're delighted to hear that you're happy with your new shoes and that our customer service team was able to resolve the sizing issue quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back to SIMMI again soon!
Best wishes,
SIMMI x
Ordering was easy
Ordering was easy. Managed to get discount. The boots are gorgeous and arrived quickly and packaged nicely. Would buy from again
15 October 2026
Reply from SIMMI LONDON
Hi there,
Thank you so much for your lovely feedback!
We're delighted to hear that you're happy with your new shoes and that our customer service team was able to resolve the sizing issue quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back to SIMMI again soon!
Best wishes,
SIMMI x
Reply from SIMMI LONDON
Hi Joy,
Thank you so much for your lovely feedback!
We're delighted to hear that you're happy with your new shoes and that our customer service team was able to resolve the sizing issue quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back to SIMMI again soon!
Best wishes,
SIMMI x
I recommend SIMMI LONDON
Quick Delivery and the shoes were as shown and described on the website
14 October 2026
Reply from SIMMI LONDON
Hi Harriett,
Thank you so much for your lovely feedback!
We're delighted to hear that you're happy with your new shoes and that our customer service team was able to resolve the sizing issue quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back to SIMMI again soon!
Best wishes,
SIMMI x
Never disappointed with Simmi
As always with simmi, you get what you order. No surprises and no let downs. This time I ordered a pair of brown suede heeled ankle boots. They are lovely, and very comfortable. I was able to wear them for hours before I needed my flats (not the boots fault, after breaking a bone in my foot years ago I can't wear heels for too long if at all anymore). Arrived quickly as usual. No complaints.
15 October 2026
Reply from SIMMI LONDON
Hi Natalie,
Thank you so much for your lovely feedback!
We're delighted to hear that you're happy with your new shoes and that our customer service team was able to resolve the sizing issue quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back to SIMMI again soon!
Best wishes,
SIMMI x
Comfortable heels
These heels are very very comfortable!!!! I can wear them for a whole day without my feet hurting. Amazing. And they look so pretty
27 October 2026
Reply from SIMMI LONDON
Hi Rebecca,
Thank you so much for your lovely feedback!
We're delighted to hear that you're happy with your new shoes and that our customer service team was able to resolve the sizing issue quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back to SIMMI again soon!
Best wishes,
SIMMI x
Reply from SIMMI LONDON
Hi Amy,
Thank you so much for your lovely feedback!
We're delighted to hear that you're happy with your new shoes and that our customer service team was able to resolve the sizing issue quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back to SIMMI again soon!
Best wishes,
SIMMI x
The customer service is very fast so…
The customer service is very fast so that’s good.
I had a little problem with the return of one of my parcel so it was a little complicated but they were able to understand and refund me.
20 October 2026
Reply from SIMMI LONDON
Hello Lian,
Thank you so much for taking the time to share your feedback!
We're glad our customer service team was able to assist you and resolve the issue with your return. We really appreciate your patience and understanding while we looked into the issue with the return label.
Your kind words mean a lot to us, and we hope to welcome you back to SIMMI again soon!
Best wishes,
SIMMI x
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