I would like to thank support for the relatively quick help, BUT the problem was not resolved. I simply cannot pay for an eSIM I want - not using debit or credit card (which works fine everywhere... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Worked fantastically in Australia. I had a problem, as my nephew had set my phone up wrongly, but a WhatsApp chat got it sorted. They responded immediately, were friendly and very patient with a 78... See more
Company replied
Incredibly easy to purchase and setup, with clear usage terms and conditions. I had an issue where one of my two Sims stopped working when overseas. Support was RAPID. Everything was fixed and... See more
Company replied
Good eSIM — it was easy to buy and activate, and it worked for perfectly in October in UK. The app doesn’t remember my history though, so I can’t say how much did it costs for me to use for two weeks.... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Internet Service Provider
- Phone and Internet Service
- Travel Aggregator
About Sim Local
Written by the company
Sim Local has been helping travellers stay connected since 2011, and is a leader in the travel connectivity industry.
We connect travellers to the networks locals trust with our instant eSIM plans giving you stronger coverage, faster speeds, and better value than expensive roaming. Sim Local offers access to more local eSIM plans than any other eSIM provider, so you can choose the perfect package for your travel and connectivity needs.
With instant eSIM plan purchase and activation available through our website or the Sim Local app, it’s never been easier to get connected before you fly or the moment you land.
We partner with trusted local mobile operators worldwide to deliver just-like-home connectivity, backed by reliability, transparency, and expert support.
Alongside our online eSIM offering, Sim Local has a proven physical presence in international airports, with stores in London Heathrow, London Gatwick, Madrid, Vienna and Athens, as well as eSIM kiosks, SIM card vending machines, and partner locations including WHSmith and InMotion.
Whether digital or in-store, Sim Local is the smarter choice for simple, instant travel connectivity.
What is an eSIM?
An eSIM (embedded SIM) is built directly into your device. Instead of swapping physical SIM cards, you can download a digital eSIM profile, install it in minutes, and instantly connect to a mobile network at your destination.
Why Choose a Sim Local eSIM?
- Access to the best local mobile networks with great value data packages
- Some plans include calls and texts too
- Trusted local MNOs and MVNOs for stronger coverage and faster speeds
- More reliable than global resellers
How does Sim Local work?
- Download the Sim Local app (or visit our website).
- Choose your destination and purchase an eSIM plan.
- Install your eSIM digitally on your device.
- Land, switch it on, and connect instantly.
Or visit a Sim Local store in one of our airport locations, where our team can help you choose the perfect plan.
Sim Local Features
- Access to more local eSIM plans than any other provider
- Fast eSIM activation in under 5 minutes
- Stronger coverage and faster speeds with trusted networks
- Plans include hotspot capability
- Expert customer service via WhatsApp
- Transparent pricing with no roaming fees
- Store presence in major international airports
Sim Local eSIM FAQs
What does a Sim Local eSIM plan include?
Data-only plans, unlimited data plans, and local plans with calls & texts. Plans available for 7, 10, 15, 30, 60, or 90 days.
How much does it cost?
Prices vary by destination and data amount, with affordable options for every type of traveller.
Does an eSIM come with a number?
Some local eSIMs include a phone number for calls and texts. Check your plan’s details before purchase.
Which devices are compatible?
Most newer iOS and Android devices support eSIM. See our compatibility guide:
compatible handsets
Can I use my SIM card at the same time?
Yes. Most devices support dual SIM, so you can keep your primary number active while using a Sim Local eSIM.
Popular eSIM Destinations
- United States
- United Kingdom
- Europe Regional Plans
- Spain
- France
- Australia
- Japan
- Turkey
- Canada
- Thailand
- UAE
Learn More
🌐 Website
📖 Blog
📍 Store Locations
🔒 Privacy Policy
📜 Terms & Conditions
Join the Sim Local community!
Follow @simlocal on Instagram or simlocal_esim on TikTok!
Contact info
Sim Local Head Office 7th Floor, RSA House, Dundrum, D16 FC92, Dublin, Ireland
- WhatsApp: +1 (555) 700‑4252
- customerqueries@simlocal.com
- simlocal.com
Breach of guidelines
Excellent service
I bought eSIM package for 7 days, unlimited, max speed 5G for Turkey. I used the hotspot with my son and we enjoyed all 7 days, without interruption, without problems. Excellent! I recommend it.
23 August 2026
Unprompted review
I would like to thank support for the…
I would like to thank support for the relatively quick help, BUT the problem was not resolved. I simply cannot pay for an eSIM I want - not using debit or credit card (which works fine everywhere else).
I get an error message no matter which browser I use, no matter which PC I use and no matter which mobile phone I use - I can't order in the app either. The other payment methods are completely unknown to me and not possible to use.
I've been trying for 2 days now (3 including today), but no matter what I do, I'm not allowed to pay for 20 GB eSIM (Data/Calls/SMS), Asia, EUR 30.00
-- Edited 08/30/2026 --
I finally completed the payment, after filling in fields that were initially marked as optional. (Up from 2 to 3 stars)
Once again, support did a fantastic job all the way, not least incredibly fast in providing answers - and to those considering simLOCAL, don't let this story scare you, I'm looking forward to using this very soon... so far it looks very good
27 August 2026
Unprompted review
Reply from Sim Local
Hi Tom
Thank you so much for updating your review and for your kind words about our Support Team. We really appreciate your patience while we worked through this with you.
We’re very glad you were finally able to complete your purchase, and we hope you have a great experience using your eSIM. If you need any help along the way, we’re always here for you!
I tried to download a free trial…
I tried to download a free trial service and I never got it
6 October 2025
Reply from Sim Local
Hi Cynthia,
We’ve already been in touch with you and provided the information needed to access the eSIM that was available in your account.
As we haven’t heard back from you, we’re not sure whether you were able to get everything working successfully.
If you still need any help, please feel free to contact us again. Our team will be more than happy to assist you.
Wasn't worth it
Wasn't worth it. I couldn't connect the whole time I was there. I ended up using WIFI.
1 March 2026
Reply from Sim Local
Hello Guerda
We’re sorry to hear that you weren’t able to connect during your trip. We’d really like to look into what happened and see how we can help.
Our Customer Support team is available 24/7. Please contact us via email us at customerqueries@simlocal.com, or reach us on WhatsApp at +1 555 700 4252. Our team will be happy to review your case.
Fine service!
5 March 2026
Reply from Sim Local
Hello Jochem
Thank you for your kind review! We’re glad to hear you were happy with our service. We really appreciate your feedback and look forward to keeping you connected on your future travels!
24 JUL 2026
24 JUL 2026, landed in Athens, wanted a local number for two weeks, no complications, found operator fast and effective, impressed by high quality I’ve asked his name (Pantelis). Definitely a 5-stars experience: few minutes, all set, perfectly satisfied -Gab, Italy
24 July 2026
Unprompted review
Reply from Sim Local
Thank you, Gab, for the fantastic 5-star review! We’re delighted to hear that everything was quick and easy and that Pantelis provided such excellent service in Athens. We’ll be sure to pass your kind words on to him!
We really appreciate your feedback and hope to keep you connected on your future travels.
Awful service
Awful service - purchased an eSIM code from a Heathrow vending machine. Code never activated, customer service unable to resolve, incomplete communication and delaying tactics and unsent messages. In breach of consumer law for refund requirements.
17 July 2026
Unprompted review
Reply from Sim Local
Hello there
We’re sorry to hear about your experience and the difficulties you faced activating your eSIM.
Our Customer Support team is available 24/7, and we’d be happy to review your case and check what happened. Please get in touch with us at customerqueries@simlocal.com or on WhatsApp at +1 555 700 4252 so we can investigate this further for you.
We apologise for the inconvenience and appreciate the opportunity to look into this.
Reply from Sim Local
Hello Patrick
Thank you for the great review! We’re delighted to hear you enjoyed fast speeds and great coverage with your Sim Local eSIM. We really appreciate your feedback and hope to keep you connected on your future travels!
Reply from Sim Local
Hello Oliver
We’re sorry to hear that your service didn’t work as expected while you were in Poland. We’d like the opportunity to look into what happened and help get this resolved.
Please contact our Customer Support team via https://www.simlocal.com/contact-us, email us at customerqueries@simlocal.com, or reach us on WhatsApp at +1 555 700 4252. Our team will be happy to investigate this for you.
We apologise for the inconvenience and hope we can make this right.
eSIM vending machine at Heathrow…
eSIM vending machine at Heathrow Airport errored out but still charged card. Then wouldn't print receipt to claim refund.
Feels like a it's a scam to trap tourists
3 July 2026
Unprompted review
Reply from Sim Local
Hello Seb
We're very sorry to hear about your experience. We completely understand how frustrating this must have been, especially while travelling.
Although our vending machines are designed to operate reliably, technical issues can occasionally occur that are unfortunately beyond our immediate control. We want to assure you that this is never the experience we want our customers to have.
If your card was charged but you did not receive your eSIM, please get in touch with our Customer Support team by email or via WhatsApp (+1 (555) 700-4252). We'll investigate your purchase promptly and, if you were charged without receiving your eSIM, we'll be happy to arrange a refund.
We sincerely apologise for the inconvenience and hope you'll give us the opportunity to make this right.
No issues worked well
12 February 2026
Reply from Sim Local
Hello there
Thank you for your 5-star review!
We're delighted to hear that everything worked well and that you had no issues using our service. That's exactly the experience we aim to provide.
We appreciate you choosing Sim Local and hope to keep you connected on many more trips in the future!
15 day unlimited plan for Turkey lockout issues…
I purchased the 15 day unlimited plan with daily 10 GB data for Turkey.
On the second day after activation, I was locked out, supposedly due to breach of fair use limit of 10 GB.
It took 24 hours for the service to be resumed.
I started checking my usage every day. On the 5th day the same lockout happened although I had used only 6 GB data for that period. Lockout happened again on the 12 day and now it has been more than 24 hours and my service is still locked. I asked for a refund and inspite of sim local promise that refulds will be provided, my request for refund was refused.
Improvements that sim local can make:
1. Provide an accurate usage display in their app that can be used by customers to contest illegal lockouts
2. sim local should abide by their promised refund policy.
I am going to contest this transaction with Visa and get a refund through them.
3 June 2026
Unprompted review
Reply from Sim Local
Hello Nadeem
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered with your service and understand how frustrating it must have been to lose connectivity while travelling.
Unfortunately, we're unable to identify or contact you through your review. We'd appreciate the opportunity to investigate your case in detail and review what happened with the service interruptions and your refund request.
Please contact us via WhatsApp at +1 555 700 4252, and our support team will be happy to look into your account, explain the situation, and work with you to find the best possible resolution.
We sincerely apologize for the inconvenience and hope to have the opportunity to restore your confidence in our service.
Worst eSim i have ever tried
Worst eSim i have ever tried. They advertise 10gb per day on the unlimited plan, but silently just blocked my account. Lost money on this purchase, and was stranded without a Sim
10 June 2026
Unprompted review
Reply from Sim Local
Hello B Shleier
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologize for the inconvenience this caused.
Unfortunately, we don't have a way to contact you directly through your review, but we'd really like the opportunity to investigate what happened. Please reach out to us via WhatsApp at +1 555 700 4252, and our support team will review your case, explain what occurred, and do everything we can to help resolve the issue.
We appreciate your feedback and hope to have the chance to make things right.
Everything was good with the service
7 May 2026
Reply from Sim Local
Hello Cristian
Thank you for your 5-star review!
We're so pleased to hear that everything went well and that you were happy with our service. Your feedback means a lot to us and motivates us to continue providing a great experience for our customers.
We hope to help keep you connected on your next trip!
Good eSIM for online use
Good eSIM — it was easy to buy and activate, and it worked for perfectly in October in UK. The app doesn’t remember my history though, so I can’t say how much did it costs for me to use for two weeks. But I remember it was a fair price and good internet quality (I didn’t use it for the calls).
2 October 2025
Reply from Sim Local
Hello Chris
Thank you for your wonderful 5-star review!
We're delighted to hear that your eSIM was easy to purchase, simple to activate, and worked perfectly during your trip to the UK. It's also great to know you found the price fair and the internet quality reliable.
We appreciate your feedback about the app not remembering your purchase history. We'll be sure to share this with our team as we're always looking for ways to improve the customer experience.
Thank you again for choosing Sim Local. We look forward to keeping you connected on your future travels!
I tried to purchase an eSIM using Apple…
I tried to purchase an eSIM using Apple Pay but Sim Local wanted my address? I contacted them to ask why as it is an eSIM and the payment is made using Apple Pay and an address is not needed as i am not giving them card details it is being paid by Apple Pay. They insisted without understanding. I discovered them through google search and my address and the purchase of a travel sim tells them when my home is empty? Trust is 2 way. I / we pay them and trust it will work. They have no requirement or need for my address.
3 June 2026
Unprompted review
Reply from Sim Local
Hello Nigel
Thank you for taking the time to share your feedback. We're sorry that the checkout process caused frustration.
We'd like to clarify that we require a billing address for every purchase, regardless of the payment method used, including Apple Pay. This is a standard requirement for transaction processing and fraud prevention, helping us verify purchases and comply with payment and regulatory requirements. Your billing address is not requested because you're receiving a physical SIM card—it is part of the payment verification process.
We understand your concerns about privacy and appreciate you sharing them. Protecting our customers' personal information is very important to us, and we only collect the information necessary to process your order securely and in accordance with applicable data protection regulations.
We appreciate your feedback, as it helps us identify areas where we can better explain our processes and improve the customer experience.
Is going good so far it's a process…
Is going good so far it's a process because you have to invest but I love it at the moment if anything shall change I will make another review
1 June 2026
Reply from Sim Local
Hello Kimyatta
Thank you so much for your 5-star review!
We're really pleased to hear that you're enjoying your experience so far. We appreciate your feedback and understand that getting started can be a bit of a process.
Thank you for giving us the opportunity to be part of your journey. We hope everything continues to go smoothly, and if you ever need any assistance, our support team is always here to help.
I too was misled by the reviews
I too was misled by the reviews. Today I know that I fell for an offer. I will also spread this on the web. What EE has to offer first goes to those who have a regular SIM from EE, then nothing comes for a long time and then come the SIM cards from the roaming partners. Whatever is left is intended for such companies with SIM Local. My experiences here in Devon (England) are similar. In summary, I can say that my Congstar tariff for roaming was always better than SIM Local. This itself led to cancellations. All of EE's behavior leads to a statement:
In England the internet has (become) very bad. One wonders why so much fiber has been laid here if it is not needed except for the few 5G masts.
Be that as it may, we are dependent on the Internet and will accordingly extend our holiday share in France in the autumn and reduce it to a few essential places in England.
I'm not looking to argue with SIM Local providers for refunds. The vacation is too good for me.
29 May 2026
Unprompted review
Reply from Sim Local
Hello Detlef
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
Unfortunately, we don't have a way to contact you directly, but we'd really appreciate the opportunity to learn more about what happened and see if there's anything we can do to help.
Please get in touch with us via WhatsApp at +1 555 700 4252 at your convenience. Our support team will be happy to review your case, answer any questions, and do their best to resolve any issues you experienced.
We value your feedback and hope to have the opportunity to improve your experience.
Reply from Sim Local
Hello Courtney
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations.
We've reached out to you directly to better understand what happened and see how we can make things right. Your feedback is important to us, and we'd appreciate the opportunity to resolve the issue.
We look forward to hearing from you.
Excellent product did exactly what it…
Excellent product did exactly what it was supposed to easy to set up and automatically connected when I arrive in Thailand
9 February 2026
Reply from Sim Local
Hello Paul
Thank you so much for your 5-star review!
We're delighted to hear that your eSIM was easy to set up and connected automatically when you arrived in Thailand. It's great to know everything worked exactly as expected.
We really appreciate you taking the time to share your experience, and we hope to help you stay connected on your next trip!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.