Shmooz Reviews 

550
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and great prices on popular items compared to other high street retailers. People also appreciate the smooth ordering process, helpful communication, and regular email updates provided at every single stage of the transaction. Though some customers felt a bit hesitant at first because they were completely unfamiliar with the business, they were ultimately very impressed by the swift and reliable service. Shoppers consistently mention that purchases arrive safely, match their exact descriptions, and provide fantastic overall value, making it simple to recommend the store to friends.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting extremely speedy and prompt arrivals... See more

Product

Consumers find product to be positive, highlighting great quality, perfect fits, and items arriving exactly... See more

Order

Customers consistently note positive experiences with order processes, highlighting fuss-free navigation and... See more

Price

Reviewers highlight positive aspects of price, noting that items are significantly cheaper compared to other... See more

Service

People report positive experiences with service, expressing great appreciation and satisfaction. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate website with a great selection of clothes and shoes. Ordered Dr Martens which were considerably cheaper than any other sites or stores. Super fast delivery by DPD. One very happy husb... See more

Company replied

Rated 5 out of 5 stars

The customer service of Shmooz was absolutely exceptional. I accidentally ordered with the wrong delivery method. I wanted next day and not 2-3 working days. I emailed them as soon as I realised... See more

Company replied

Rated 5 out of 5 stars

Easy to use website and ordering process. Really quick delivery with DPD and item exactly as described. Frequent emails updating what was happening to my order at each stage of the process. Would high... See more

Company replied

Rated 5 out of 5 stars

Ordered a shirt with a tight turnaround time ahead of a wedding and these guys turned the order around super quick, calling to make sure all details were correct on the delivery information. Top servi... See more

Company replied


Company details

  1. Clothing Store

Written by the company

We are a bricks and mortar store that has been trading within the Kingsgate Shopping Centre in Dunfermline since 2008. Over this period we have grown as a business and also cemented our place within the fashion market. Shmooz stock a large selection of men’s designer t-shirts, jeans, jackets, footwear and many more. We also have a selection of Ladies footwear such as Toms, UGG and adidas Originals. So it does not matter what you are looking for we will have something for you to add to your collection.


Contact info

5.0

Excellent

TrustScore 5 out of 5

550 reviews

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Asks customers to review

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5.0

All reviews

(550)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy delivery

Extremely speedy delivery. Ordered in the afternoon and receive the product next day morning. Very appreciate of the great service!

29 October 2025
Unprompted review
Rated 5 out of 5 stars

A generic review

A generic review, Shmooz is a brilliant store in Dunfermline and have always had very good service and products from them. Store visit, staff aren’t pushy and offer to help and then leave you be to browse.
Their website is simple and straightforward easy to navigate.

I’m really writing a review to find out if the store is remaining open?

It the best Men’s Fashion store in Dunfermline and it’d be a sin if it were to close for good.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Thank you Shoes came really…

Perfect Thank you Shoes came really super quick. Boxed, Packaged well and exactly what my husband wanted

13 November 2025
Unprompted review
Shmooz logo

Reply from Shmooz

Thanks for your review Debi! We are so happy to hear that your Husband likes his new shoes! - Shmooz :)

Rated 5 out of 5 stars

Great price

Great price, fuss free ordering

26 December 2025
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Reply from Shmooz

Thanks for your review Kim! Take care - Shmooz :)

Rated 5 out of 5 stars

Absolutely brilliant..Dr Martens with…

Absolutely brilliant..Dr Martens with over a third off the price compared to everywhere else. I was a bit sceptical as there was a large price difference from the major sellers but after reading the reviews I thought I'd give it ago. I ordered my Selena faux fur lined Dr Martens on the 28/12/25 and they were delivered on the 30/12/25 by DPD which kept me informed all the way. These boots are superb, perfect in everyway, extremely comfortable and fit like a glove. They were in an original Dr Martens box and are definitely the real thing. I paid £107 plus £5.50 postage, compared to £180. I know other shops advertised them for £129 but my size (8) was not available anywhere in the country. Well done Shmooz

30 December 2025
Unprompted review
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Reply from Shmooz

Thank you so much for taking the time to leave us such a glowing review! We really appreciate your kind words and we are so glad you love your new boots! Take care - Shmooz :)

Rated 5 out of 5 stars

Brilliant service and quick delivery…

Brilliant service and quick delivery was unsure at first because I did not know the company but hats off to them they have delivered what I ordered very quickly would buy from them again

12 December 2025
Unprompted review
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Reply from Shmooz

Thank you for the glowing review Stephen and we appreciate you giving us a chance. Have a lovely Christmas when it comes. All the best, Hamish :)

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. I received the slippers the day after I ordered them. Never ordered from you before but definitely would order again and recommend to friends and family.

24 November 2025
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Reply from Shmooz

We are thrilled to hear that your order arrived so quickly. We truly appreciate your recommendation and look forward to welcoming you back again soon! All the best, Hamish :)

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! Quality products at decent prices

24 November 2025
Shmooz logo

Reply from Shmooz

Thank you for the wonderful review, Sara! We greatly appreciate your kind words and are so glad to hear you had a positive experience. It was a pleasure doing business with you! All the best, Hamish :)

Rated 5 out of 5 stars

Perfect experience

Perfect item exactly as described, best price I found and the delivery was rapid and informed on steps along the way. Thanks alot i would definitely use again

25 November 2025
Unprompted review
Shmooz logo

Reply from Shmooz

Thanks Steven! We're glad to hear you had a positive shipping experience and you like your new item! Shmooz :)

Rated 5 out of 5 stars

Excellent service

Excellent service, speedy delivery and exactly what was ordered. Fantastic!

25 November 2025
Unprompted review
Shmooz logo

Reply from Shmooz

Thanks for taking the time to leave us a great review! Shmooz :)

Rated 5 out of 5 stars

A happy customer

Paid a very good price for my Dr Martens and delivery was fast. Thank you ;-)

25 November 2025
Unprompted review
Shmooz logo

Reply from Shmooz

It's great to hear your Docs were delivered quickly! We hope you love them! Shmooz :)

Rated 5 out of 5 stars

Great price and fast delivery

Great price and fast delivery. Would definitely recommend.

12 November 2025
Unprompted review
Shmooz logo

Reply from Shmooz

Thanks for taking the time to leave us a review, Tom! We really appreciate it! Shmooz :)

Rated 5 out of 5 stars

Fantastic price-super speedy…

Fantastic price-super speedy postage-arrived next day-super friendly and excellent customer service

21 November 2025
Unprompted review
Shmooz logo

Reply from Shmooz

Thank you for taking the time to leave us a review! We really appreciate it - Shmooz :)

Rated 5 out of 5 stars

Brilliant Shop

Brilliant Shop, First Class Service as per usual & friendly helpful staff
What more can you ask for !!

20 November 2025
Unprompted review
Shmooz logo

Reply from Shmooz

Thanks for taking the time to leave us a review Vance! We really appreciate it - Shmooz :)

Rated 5 out of 5 stars

Accidentally ordered as two orders

Accidentally ordered as two orders, schmooz emailed and offered to package delivery as one, unlike some competitors. Great display of customer service. Will definitely use again.

13 November 2025
Unprompted review
Shmooz logo

Reply from Shmooz

Thank you for the great review Barry! We appreciate you choosing to shop with us - Shmooz :)

Rated 5 out of 5 stars

Fast delivery

Fast delivery, easy checkout, hand written note saying thanks for the order! Very lovely product!

19 November 2025
Unprompted review
Shmooz logo

Reply from Shmooz

Thank you for sharing your great experience! We value your decision to trust us with your order, and we’re so glad we could meet your expectations. All the best, Hamish :)

Rated 5 out of 5 stars

After finding the pair of Clarks I…

After finding the pair of Clarks I wanted at a discount price. I got them super quick. A1 customer service. With up to date confirmation. Would definitely buy again.

19 November 2025
Unprompted review
Shmooz logo

Reply from Shmooz

Fantastic! We're so pleased that everything went perfectly with your experience. It means a lot that you chose us, and we appreciate you sharing such positive feedback. Cheers, Hamish :)

Rated 5 out of 5 stars

Easy, efficient and prompt service. Five stars.

Easy to use website and ordering process. Really quick delivery with DPD and item exactly as described. Frequent emails updating what was happening to my order at each stage of the process. Would highly recommend and would definitely use again. Very happy customer.

17 November 2025
Unprompted review
Shmooz logo

Reply from Shmooz

Thank you for the review Steven! We are very glad to hear everything went smoothly with your order and also appreciate you for choosing to shop with us :)

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