ShirtUp! Reviews 

2,311
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Did what was Promissed. Ordered a unisex premium hoody.. and premium it is.. love the quality and material.. Zipper is smooth...did not expect that from the price.. logo on the front looks sharp an... See more

Company replied

Rated 5 out of 5 stars

I made an order of the best quality cotton tissue with some texts in front and on the back. The delivery timings were respected, but unkindely, the shirt arrived with no writes on the back. Conf... See more

Rated 5 out of 5 stars

update: I contacted the company and they replaced the shirt. thanks a lot. print came detached from Tshirt, right after unpacking. Tshirt isn't even worn or washed yet.

Company replied

Rated 1 out of 5 stars

Do not buy from these company. Wrong delivery and bad handling. Delivered wrong printing and it took 3 weeks to get right product and a lot of mailing. The occasion ther tshirt should be used had pas... See more

Company replied

Company details

  1. Clothing Store
  2. Custom T-Shirt Store
  3. Men's Clothing Store
  4. Printed Clothing Store
  5. Women's Clothing Store

Written by the company

ShirtUp! is your go-to print-on-demand platform for personalizing clothing and accessories—whether for yourself, a unique gift, or your small business. Bring your creativity to life with custom designs that make a statement. We’re all about quality, sustainability, and endless possibilities. Whether you're creating a one-of-a-kind wardrobe, thoughtful presents, or branded merchandise, we make it easy. Use our intuitive design tool to customize your items in just a few clicks, or explore our selection of pre-made designs for instant inspiration. No minimum order—just creativity, your way. With ShirtUp!, your style, gifts, and brand can be as unique as you are. Create. Click. Wear. ShirtUp!


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(2,311)

506 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality material and quality print...

Did what was
Promissed. Ordered a unisex premium hoody.. and premium it is.. love the quality and material.. Zipper is smooth...did not expect that from the price.. logo on the front looks sharp and crisp. Design on the back looks even beter. And right where i put it in the online designer. will order again. Between order and delivery took 5 days.. made in Poland?

26 August 2026
Unprompted review
ShirtUp! logo

Reply from ShirtUp!

Hi,

Thank you so much for the great review! We’re really happy to hear that the premium hoodie exceeded your expectations and that both the quality and prints turned out exactly as you wanted.

And yes, you spotted it correctly, your order was produced in Poland!

Thanks for choosing ShirtUp!, and we look forward to your next order.

Kind regards,
ShirtUp!

Rated 5 out of 5 stars

print came loose

update: I contacted the company and they replaced the shirt. thanks a lot.
print came detached from Tshirt, right after unpacking. Tshirt isn't even worn or washed yet.

20 August 2026
Unprompted review
ShirtUp! logo

Reply from ShirtUp!

Hi,

We’re very sorry to hear that the print came loose immediately after unpacking. This is certainly not the experience we want you to have with your ShirtUp! order.

Please contact us at europe@shirtup.com with your order number and a photo of the issue. Our customer service team will be happy to look into this with you and find a suitable solution.

Kind regards,
ShirtUp!

Rated 5 out of 5 stars

Very well managed issue

I made an order of the best quality cotton tissue with some texts in front and on the back.
The delivery timings were respected, but unkindely, the shirt arrived with no writes on the back.
Confronting with the customer service has been easy and useful:
They were kind to face the issue and printed another same shirt, with both sides perfectly done, for free.
Has been a really nice experience for me, well managed problem.
I love the colors,the tissue and the printings.
Very well done.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from these company

Do not buy from these company. Wrong delivery and bad handling. Delivered wrong printing and it took 3 weeks to get right product and a lot of mailing. The occasion ther tshirt should be used had passed before right product was delivered.
Only got compensation for expres freight. Buy from someone else.

3 August 2026
Unprompted review
ShirtUp! logo

Reply from ShirtUp!

Hello Harald,

Thank you for sharing your experience. We’re sorry that the initial printing issue meant the replacement arrived too late for your occasion. Our email exchanges were necessary to understand exactly what had gone wrong and provide the correct solution, and our team supported you throughout the process until the correct products were sent. We understand that the delay was still disappointing and appreciate your feedback.

Kind regards,
ShirtUp!

Rated 5 out of 5 stars

Professionals

Items were excellent done, fast delivery

10 July 2026
Unprompted review
ShirtUp! logo

Reply from ShirtUp!

Hello Augustyniak,

Thank you for your kind review! We're delighted to hear that you were happy with the quality of your items and our fast delivery.

We appreciate your support and look forward to welcoming you back to ShirtUp!

Kind regards,
Team ShirtUp!

Rated 1 out of 5 stars

Very poor quality shirt

Very poor quality shirt, graphic looked terrible, and rather than a person my customer service responses came from an AI bot that probably put a human being out of work. No refund, so now I've paid over €100 for 2 low quality looking boxy t shirts with grainy low quality graphics, never using these guys again I would reccomend you don't either

15 May 2026
Unprompted review
ShirtUp! logo

Reply from ShirtUp!

Hello Phil,

We’re very sorry to hear that you’re disappointed with your order and experience with us.

We would appreciate the chance to look into this further for you. Unfortunately, we cannot see your email address through the Trustpilot review system, so please contact us again directly by email and we’ll gladly review the case with you.

Kind regards,
ShirtUp!

Rated 1 out of 5 stars

I purchased 2 premium shirts with our…

As of June 1, 2026, I received an email from the company that they will not allow a return nor refund on this order even though the quality of the garments is subpar. It is unacceptable that this company will not guarantee their quality of products.
********************************************

I purchased 2 premium shirts with our company logo. I paid 4 times as much as their competitor because I trusted that I would receive a quality item. I am very disappointed at the quality of the garments received and also the printing. The color of the shirts are also faded, straight up from the packaging. I requested a refund and was told that based on the photos, they do not see any problems. I even sent them pictures of the collar of one of the shirts, which shows frayed material. I do not recommend this company. If they are not willing to satisfy their customers and offer subpar quality of items and printing, they should not be in business.

18 May 2026
Unprompted review
ShirtUp! logo

Reply from ShirtUp!

Hi,

We are sorry to hear that you were disappointed with your order and with our handling of your complaint. We are currently in contact with you by email regarding this matter and have asked for some additional photos so we can review the products more thoroughly with our production team.

Kind regards,
ShirtUp!

Rated 1 out of 5 stars

Pil3_Of_Sh1t 🤬

Purchased a polo shirt and delivered today. The logos are awful. Purchased with one in the chest and other on the sleeve which is tiny but worst part is the large white rectangles around the logo, on a white shirt, which makes it look cheap and unprofessional. Also a black mark on the collar.
There was an opportunity to buy many for a local golf society but this opportunity has gone. This is the worst shirt ever purchased from anywhere - avoid this company or you will be as disappointed as me 🫣
Have emailed the AI Bot Monika, so let's see what happens next.

#pileofshite

15 April 2026
Unprompted review
ShirtUp! logo

Reply from ShirtUp!

Hello,

Thank you for your feedback, and we’re sorry to hear that you’re disappointed with the result.

We’d like to clarify that the print is produced exactly as it was confirmed during the ordering process. This includes elements such as the white background behind the logo and the size and placement of each print. We do not make modifications to customer designs before printing, such as removing backgrounds or adjusting elements.

Regarding the black mark on the collar, we are already in contact with you by email and will review this part further with you.

Kind regards,
ShirtUp! Support

Rated 1 out of 5 stars

Limited shipped availability

They don't ship to the Balearics. Unable to ship t-shirts to the Balearics in 2026? Pathetic.

Clearly not a serious business.

8 April 2026
Unprompted review
ShirtUp! logo

Reply from ShirtUp!

Hello Lisa,

We’re sorry for the frustration caused.

At the moment, we are unfortunately unable to ship to certain regions, including the Balearic Islands, due to logistical constraints with our carriers. We understand how disappointing this is and are actively working on expanding our shipping coverage in the future.

Thank you for your feedback, it helps us improve.

Kind regards,
ShirtUp! Support

Rated 5 out of 5 stars

EXCELLENT

In one word: excellent. I first did a test order in DTF and DTG print. Both excellent quality. (tshirt size was a bit small but that was clearly indicated with the tshirt I selected when placing the order). Now I placed and received in total different 4 orders with different print types, shirts, colors and all went very well. Excellent quality print, fast delivery. Just perfect.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid for urgent orders! Terrible customer service and "AI walls"

I strongly advise against ShirtUp! (Order #106366). I needed branded materials for a zoological trade fair where I work as a photographer. Despite informing them immediately that my order was urgent, I was completely ignored.

Why 1/10?

Zero human contact: The company hides behind AI bots. "Monika" (the AI agent) promised to transfer my case to a human consultant – she lied. No one contacted me for 48 hours.

No phone number: There is no way to explain the situation. Facebook and Instagram are also handled by bots—oddly enough, they respond only in Spanish, which makes no sense for a Polish/English storefront.

Arrogance: After I withdrew from the contract, they returned the money without a single "sorry". Hours later, I received an email claiming that sending too many messages... "slows down their work."

The whole experience feels like dealing with a fictitious website designed to collect money rather than a real shop. When a company stays silent and blocks all human contact, trying to reach them multiple times is a natural reaction. Zero professionalism. Thankfully, another company (MegaKoszulki) proved it is possible to fulfill an order in one day and actually help a customer.

11 March 2026
Unprompted review
ShirtUp! logo

Reply from ShirtUp!

Hello,

Thank you for your honest feedback.
I am sorry to hear you were not contacted. Please contact us again and we will make sure you are helped.

Kind regards.
Team ShirtUP!

Rated 3 out of 5 stars

Partly recommend.

I placed an order for a printed basic T-shirt. The T-shirt pictured was dark blue with a fitted waist, but the one I received was a faded blue and cut like a sack.

Customer service did not address my complaint, despite comparing the T-shirt to the picture on the website.

I do not recommend buying anything from them, as the quality leaves much to be desired.

UPDATE 2026-03-12
Yes, it is true that you refunded the money yesterday, and I really appreciate it. Thank you for that—I have updated my review to three stars.

6 March 2026
Unprompted review
ShirtUp! logo

Reply from ShirtUp!

Hello Holger,

Thank you for taking the time to share your valuable feedback with our team. I am sorry that your experience has not been up to standards. I have checked over everything and I am happy to see we already came to a solution a couple of days ago.

Sincerely,
ShirtUp! team.

Rated 4 out of 5 stars

I just got my order in,

I just got my order in,

I ordered following parts:
- 3 t-shirts
- 2 baseball caps
- 1 tanktop shirt

From the 3 tshirts, one has a defect, there is a white printline on a place where it shouldn't be.

The sizes are all in L (Large). The t-shirts are fine, they fit just nicely. However, the tanktop on the other hand came out really small, so it's close to useless with my figure.

The baseball caps are 'dadhats', Meaning they are pretty 'floppy' and not firm how they should be. You can see the wrinkles and edges all over, even if you wear it.

The only thing good is the quick delivery, and the fact everything is printed with the correct alignment.

So overall, not to happy with my order, I'm only partially happy with the t-shirts, which even still, one of them has a print defect.

‐----

UPDATE: ShirtUp reached out to me, and offered me a refund on the tanktop + a replacement of the faulty printed Tshirt, after showing proof of the fault. They were VERY quick with responding.
It shows they do care about their customers, so i adjusted my rating accordingly.

30 January 2026
Unprompted review
ShirtUp! logo

Reply from ShirtUp!

Hello Tony,

Thank you for your detailed review and for explaining everything so clearly.

We are very sorry to hear about the print defect on one of your T shirts and the sizing issue with the tank top. A visible white print line should of course not happen, and we understand how disappointing it is when the fit of a product is not as expected. We also appreciate your feedback regarding the caps and their structure.

We would really like to look into this properly and find a suitable solution for you. Could you please contact us directly with your order number and clear photos of the print defect and the items in question? This will allow us to review the case with our production team and assist you further. customerservice@shirtup.com

Thank you again for bringing this to our attention. We hope we can resolve this for you quickly.

Best regards,
ShirtUp! Team

Rated 3 out of 5 stars

Don't care for privacy

Decent quality and fast express delivery. However, it is really annoying to see how the number of spam emails from third companies has skyrocketed immediately after the order. This is really frustrating

15 January 2026
Unprompted review
ShirtUp! logo

Reply from ShirtUp!

Hello Diego,

Thank you for your feedback.

We are very sorry to hear about your experience with increased spam emails. We want to clearly reassure you that ShirtUp! does not sell or share customer data with third parties for marketing purposes. Protecting our customers’ data is extremely important to us. If you would like, please feel free to contact us directly so we can double check your communication preferences and ensure everything is set correctly on your account. customerservice@shirtup.com

Kind regards,
ShirtUp! Team

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