ShipBob Reviews 

I love the white-glove service. Each question and concern has been addressed quickly, and we have felt seen as a business. Thanks ShipBob team!

Great fulfillment partner, great support!

We've been using ShipBob for our order fulfillment for years now, and it's made a real difference in how smoothly our operations run. Their platform is intuitive and gives us clear visibility into inventory levels and order status across all our fulfillment centers, which has cut down significantly on the back-and-forth we used to have with manual tracking.

Shipping times have consistently been fast, and their multi-warehouse network means our customers get their orders quickly no matter where they're located. When we've had questions or occasional issues, their support team has been responsive and easy to work with.

Onboarding was straightforward, and the integration with our store was seamless. Overall, ShipBob has been a dependable partner as we've grown, and I'd recommend them to any business looking to simplify their fulfillment process.

Shipbob has been a helpful partner for our fulfillment needs. The team is responsive, and our Merchant Success Specialist, Nidhi, has always been quick to attend to our requests, which we really appreciate.

Their support has made it easier for our team to stay on top of shipping updates and resolve issues quickly.

We have been a ShipBob customer for over two years, but this has been one of the worst fulfilment experiences we have had.

ShipBob lost one of our inventory shipments, then repeatedly delayed receiving and stocking the replacement shipment despite assuring us it would be prioritised. Our customers were left waiting for weeks, forcing us to issue refunds, lose subscription customers and pay for express shipping to try to repair the damage.

Support responses were mostly generic apologies, references to internal SLAs and requests for “continued patience,” with no clear ownership or reliable completion date.

ShipBob eventually offered a credit for the manufacturing cost of the lost inventory, but this does not cover the lost sales, refunds, additional shipping costs or reputational damage caused.

The lack of urgency, accountability and communication has been extremely disappointing.

We’ve been using ShipBob as our 3PL provider, and while the journey hasn’t been without some issues, we appreciate their willingness to work with us to achieve resolutions. They keep our fulfillment side running smoothly day-to-day and are reliable when it comes to processing claims for orders with outstanding issues.

Our main pain point recently has been their lowest-tier shipping option. Some of the last-mile carriers used for that tier have been less than ideal, and it’s frustrating that you can't individually opt out of specific carriers within that economy bracket.

However, ShipBob recently stepped up and presented us with a contract that offered a more preferred ground shipping option at a competitive price point. This gives us access to primarily top-tier carriers, which we expect will solve our recent last-mile headaches. Overall, they are a solid, proactive partner, and we’re happy to keep growing with them.

We've had a great experience with ShipBob. The platform is easy to use, fulfillment has been fast and reliable, and our orders are handled efficiently. Their support team has also been helpful whenever we've had questions. Overall, ShipBob has been a dependable fulfillment partner and has helped us scale our business with confidence.

Slow customer service, no room for flexibility, and complex claim process

We've had countless bad experiences with Shipbob at every level. From poor management to high volumes of lost/late packages to a total lack of accountability, this company lets us down at every opportunity. They started leveraging AI in their customer support systems, which means I have to send the same email 2-3 times before I get a real person's attention to try and attempt a solution.

I've had to reach out to management no less than 7 times to remediate a recurring packaging issue where boxes arrive with loose product inside and zero dunnage/fragile packing despite our SOP's clearly documenting which products require fragile packaging. They literally ship a box with loose glass bottles inside rattling around during transit and arriving broken. They just don't care.

To make matters worse, Shipbob recently changed their policy so that they are not responsible for packages they lose before the carrier even has a chance to pick them up, which happens very often. If packages they fulfill never receive an initial scan from the carrier, you can submit a claim but they only cover the cost of fulfillment and won't cover the cost of goods they lost. It's completely unacceptable and hurts both our business and our customers who depend on receiving our products in a timely manner.

I truly wish I had something good to say about Shipbob, but I can't think of anything. Their errors have cost us tens of thousands of dollars and I wish we never worked with them. With so many 3PL options out there, please don't waste your time with these guys.

Great fulfillment partner with reliable service, timely shipping, and responsive support. Overall, a smooth and professional experience.

We have been fulfillment partners of ShipBob for a couple of years now. After a rocky start, our account manager was able to help us switch FC locations, which significantly improved things. The price is right, but their customer service could be better. For some advice, if you need assistance with anything, go directly to your account manager.

I've been working with Shipbob for over 7 years now and we are very pleased with the overall experience. From the dedicated merchant managers' attention to detail and responsiveness to the operational efficiencies of the warehouse, I couldn't recommend this 3PL solution and team more! We are now operating with ShipBob in 5 countries and plan to further expand

Shipbob has been a great partner! They have helped us grow our business and are always on top of things if anything goes wrong. Would suggest Shipbob to any businesses out there needing a 3PL!

ShipBob is always committed to excellent customer support and making sure out business needs are met. They have clear communications and excellent SLA fulfillment. Our support rep Ann, makes sure we have the resources we need and we appreciate her efforts. ShipBob is a pleasure to work with

I have been using ShipBob for about 2 years, with products across multiple warehouses and shipping to domestic and international customers. They have done a great job keeping up with large peaks in demand. I have had dedicated support, which has been very helpful. I recommend ShipBob.

After an initial implementation phase Shipbob has done its job and we have been with them for almost 3 years now.

I have two parcels coming from a company. Using ship bob im still not sure what they are as there is a ship bob trackin number then another sites tracking number but while one got to me albeit with completely wrong scans in cities the parcel wasn't in. The other stopped moving 8 days ago and no one can tell me why or where it is. No customer service help nothing just a wait 14 business days then request a refund from the seller... Guaranteed you will see my package on some lost auction site they just sold it to.....DO NOT USE they will just direct people to call you for a refund and you will be out the merchandise.

Our experience with Shipbob has been great and improves YoY, which is uncommon with larger growing companies. My MSM has been pivotal in making sure the needs of our business is met.

The entire of experience of working with ShipBob has been great. The entire team that have assisted us in our on-boarding to go live have been true professionals and very easy to work with. Thank you ShipBob, we look forward to scaling our DTC business with you!