Sheds Direct Ireland Reviews 

222
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and overall positive experience from start to finish. Many highlight the staff for being incredibly helpful, knowledgeable, and professional, offering great advice. Delivery and installation services are frequently noted as prompt, efficient, and well-communicated. However, some people were dissatisfied with product quality, reporting issues like bent parts, questionable screws, and structural damage. A few other people also felt that post-sale customer service was problematic, experiencing delays in receiving replacement parts and unfulfilled repair promises.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness, efficiency, and... See more

Product

Reviewers highlight ambiguous aspects of product quality and design. While some customers praise the quality... See more

Service

Users describe positive interactions with service, highlighting efficiency, politeness, and exceptional... See more

Delivery service

People report positive experiences with delivery service, often highlighting promptness and efficiency.... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional service from start to finish. A massive range to choose from. The full team are a credit to the company. Everyone i encountered were really helpful, answered all my questions and gave gre... See more

Company replied

Rated 5 out of 5 stars

Visited Sheds Direct on the N7 today for my first time and was highly impressed both by the variety of sheds and by the wonderful stuff. GLENN was who I dealt with and I can honestly say that when sh... See more

Company replied

Rated 5 out of 5 stars

Bought a 12ft X 8ft shed. From the first visit to the showroom, everything worked like clockwork. Salesperson explained the time line of the delivery, fitting and what base needed to be used. Com... See more

Company replied

Rated 5 out of 5 stars

I ordered a tipping cart recently and my experience was excellent overall. The item was delivered well within the estimate. Unfortunately, it did have a defect as one of the wheels must have burst dur... See more

Company replied


Company details

  1. Garden Building Supplier

Written by the company

Sheds Direct Ireland is home to Ireland's most afforadble high quality sheds. We sell Steel Sheds, Wooden Sheds, Cladded Sheds & a range of Garden Products.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(222)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ned’s Sheds in Galway…

Ned & his team from Ned’s Sheds in Galway delivered and assembled my beautiful new shed. Himself and his team were both efficient and polite, it was a pleasure to have them work at my home 👏🏻👏🏻👏🏻

8 July 2026
Unprompted review
Sheds Direct Ireland logo

Reply from Sheds Direct Ireland

Thank you for your kind review, Kelly! I'll pass this onto Ned. Enjoy the shed!

Rated 2 out of 5 stars

I got a shed in February and have…

I got a shed in February and have nothing but trouble with it, the ladies in the shop are lovely however Abwood fitted my shed for them and they keep referring me back to them who I didn't pay for the shed and keep fobbing me off. My wooden shed was fitted to the ground first, now it had massive gaps in wood. Il be lucky if i get 3 years out of this shed. So disappointed as I paid almost 2000 for this

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Really lovely and helpful staff, very informative and detailed going through the options. Found exactly what I was looking for and delivery in less than 2 weeks.

20 June 2026
Unprompted review
Sheds Direct Ireland logo

Reply from Sheds Direct Ireland

Hi Cassie! Thanks for your lovely review and we're delighted that you found what you were looking for here. If you need anything else, don't be afraid to reach out!

Rated 5 out of 5 stars

I bought a Colossus 10x12 shed second…

I bought a Colossus 10x12 shed second hand else where and I was short a couple of parts. So I rang Sheds Direct and girls on reception could not have been more helpful. I explained where I bought it and what I was short and they said come up and we'll look after you.If I ever need a shed again I'll be going direct to them. Thank you so much again.

Barry Co.Louth

17 June 2026
Unprompted review
Sheds Direct Ireland logo

Reply from Sheds Direct Ireland

Thanks for the kind review, Barry!

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Claire was extremely helpful.

14 May 2026
Unprompted review
Sheds Direct Ireland logo

Reply from Sheds Direct Ireland

Thanks for the kind review, Rachel. I'll pass your kind words onto Clare!

Rated 5 out of 5 stars

This is an excellent company to do…

This is an excellent company to do business with. I bought a large flatpack outside storage box from them.
I had an issue with a certain part of the assembly. They sent very helpful videos and did everything they could to help. I would definitely recommend them.

13 May 2026
Unprompted review
Sheds Direct Ireland logo

Reply from Sheds Direct Ireland

Thank you for the kind review, John. I'm happy to hear that you got sorted with the assembly and we hope you enjoy the storage box!

Rated 5 out of 5 stars

I ordered a fuel tank filler cap for my…

I ordered a fuel tank filler cap for my inverter heater.
A lovely girl called Claire sorted everything out immediately.
Great customer service .

8 May 2026
Unprompted review
Sheds Direct Ireland logo

Reply from Sheds Direct Ireland

Thank you for your review, Kenneth! I'll pass on your kind words to Clare!

Rated 5 out of 5 stars

Excellent experience throughout

Bought a 12ft X 8ft shed. From the first visit to the showroom, everything worked like clockwork. Salesperson explained the time line of the delivery, fitting and what base needed to be used.
Communication was regular, keeping us updated on the progress of the delivery.
The two men who came to fit it were finished within three hours. They were efficient, friendly and tidy.
The whole experience was so professional and hassle free. Cannot recommend Sheds Direct highly enough.
Thanks to everyone on the team.

2 May 2026
Unprompted review
Sheds Direct Ireland logo

Reply from Sheds Direct Ireland

Hi Sarah. Thanks for the kind words - I'll pass them on to all the team involved!

Enjoy the shed, too!

Rated 1 out of 5 stars

I purchased a gift voucher online in…

I purchased a gift voucher online in Dec 23. It was a gift of €1000 for my husband to purchase a shed from this company. I received an email with the order number and I did not receive any further email. My husband and I went to purchase the shed last year and was told that my confirmation email was insufficient and that I needed the voucher numbers (there were 2 they said - each for €500) which they stated were sent in 2 follow up emails. I did not receive these emails. They now refuse to honour my purchase of €1000. I did not read the conditions attached to purchasing the vouchers at the time of purchase. I have contacted them many times since last year and they are completely unyielding in their response that they will not honour my purchase. I saved long and hard to purchase this gift for my husband and am devastated that they refuse to deal with me compassionately. I have contacted other retailers and have found that they will honour lost vouchers where there is proof of purchase, email address and bank authorisation. I cannot believe that any reputable company would treat customers in this manner. I have meant to take this matter further and am now going to do so as it is the company and not the law which is deciding that I will not be able to redeem my voucher. I wanted to leave this review so that other customers would be aware of this bad practice by the company. The staff members we dealt with on the day we went to the showrooms in Finglas were very understanding of our plight, which was the only good thing about the whole experience. Sheds Direct get to keep my 1000 euro without giving me any service. How is this fair?

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Service as it should be.

We recently got a shed from Sheds Direct Ireland (second purchase from them) & again the service was exceptional.
The guys fitted it on Feb 13th with the heavens open and whilst I suggested some shelter until the rain eased off, they insisted on continuing until the job was done. They just do not stop until the job is done.
Thereafter, I had an issues with the lock needing to be replaced (these things happen) and it was resolved within 5 working days.
The communication was fantastic and I received a phone call to ensure that I was happy with the outcome.
I don't buy sheds that often, however, this is the place to get them from.
From sales to service, this business does it all.
Continued success,
Mark.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Sheds Direct Ireland - Steel bicycle shed, questionable design, possibly dangerous.

I purchased a steel bicycle shed last October from Sheds Direct Ireland but due to health issues only got around to assembly a couple of weeks ago. The general standard of the shed seemed ok but the frame and structural supports (it's an integrated stressed design) felt rather flimsy during construction. The day after it was completed, we had some fairly strong winds on the East Coast (I'm many miles inland and the shed location was quite sheltered beside the house) that showed up what I would class as a dangerous design flaw. The surface area to weight ratio is completely out of proportion so any strong wind turns this shed into a giant sail. Even if one was to anchor it into concrete with long pins using the four corner cleats, they are so thin that they will likely break quickly. My shed was lifted and slammed against the house causing some house damage but writing the shed off. Only after the storm died down (I had to cover the structure with 3 x 20kg bags of coal on the roof and 3 on the sides and push it tight to the house wall to hold it in place in the meantime, and it still moved crushing itself into the wall further) that I got to examine the structure and realised it isn't safe or fit for purpose, in my opinion. Nearly all the braces were bent/kinked along with some of the sheet steel panels. The screws supplied to fix it all together are of a questionable design and most had pulled loose allowing further flexing to cause more structural damage. Although the wind was strong enough to notice, it wasn't a storm and nothing else loose on the property was moved. My wife and I dismantled the shed yesterday, we'll keep the panels but all the braces and formers are beyond use and will find their way to the recycling center shortly. I haven't contacted Sheds Direct as I doubt any kind of positive response, as in the usual " we haven't had any complaints before" and I'm too old to bothered with that nonsense so I am writing the experience off as an expensive error on my part.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Sheds direct were exceptional the…

Sheds direct were exceptional the service is outstanding for start to finish from ordering it in the office and the staff there were so helpful .The fitting was excellent. I would definitely recommend this company 👌

20 February 2026
Unprompted review
Sheds Direct Ireland logo

Reply from Sheds Direct Ireland

Thank you very much for the kind words! Enjoy the shed!

Rated 5 out of 5 stars

I had the pleasure of a young lady…

I had the pleasure of a young lady louise junior looking after me today. From a customer service point of view she is an asset of signifance to the company. Pleasent, knowledgeable, professional and nothing was a problem to her. Her skillset in dealing with customers was second to none. A diamond in todays sales business. Thank you louise

16 February 2026
Unprompted review
Sheds Direct Ireland logo

Reply from Sheds Direct Ireland

Thank you for the kind review, Elaine. I will pass your kind words onto Louise Jr - she'll be thrilled to hear them!

Rated 5 out of 5 stars

thank you very much i got a wheelbarrow…

thank you very much i got a wheelbarrow off this company cheaper than the other stores very good quallityand and quick on the delivery thank you

13 February 2026
Unprompted review
Sheds Direct Ireland logo

Reply from Sheds Direct Ireland

Thank you for the kind review, Jeffrey. Enjoy the wheelbarrow!

Rated 5 out of 5 stars

They arrived on time to my house in…

They arrived on time to my house in ballymahon and the shed was up in less than a hour .Im very happy with the service and the shed quality.

5 January 2026
Unprompted review
Sheds Direct Ireland logo

Reply from Sheds Direct Ireland

Thank you for the kind review, Stephen. Enjoy the shed!

Rated 1 out of 5 stars

Purchased cottage shed in summer

Purchased cottage shed in summer. Lock slipped within days of installation.handyman offered to fix but I did not want anyone to tamper with it in case of warranty issues . Was promised somebody would call when they next had a delivery in my area. Heard nothing. Contacted Louise again yesterday. Different story. Blamed the base not being level. No warranty and email says they have closed my file . Customer Service indeed. Very dissatisfied. Why did they not tell me that when I first brought the matter to their attention? Just saying!! Not a happy customer. Shed taped closed and tied with fabric. Lock not fit for purpose . I could have gone ahead and got the lock fixed if they had not made a promise to me.

22 January 2026
Unprompted review
Sheds Direct Ireland logo

Reply from Sheds Direct Ireland

Hi Margaret,

We're sorry to hear that you had a poor experience with us. However, the issue that you raised with us can be fixed if you level up the base.

Your doors and lock are not lining up because the base is not level. This issue could be fixed by levelling the base on the right hand side. In our texts we said, 'you can put a small slate under the corner to level up this side, which will in turn, correct the issue'.

This is not a warranty issue. The shed itself is perfectly functional - if you sort out the base. We mention all over our website that sheds need solid and level bases. It is for this exact reason that the base needs to be solid and level, particularly on shed with hinged doors.

I would not recommend just getting the lock 'fixed' without addressing the base; this could cause issues down the line.

If you need any further assistance with ways to remedy the base, get back in touch.

Rated 3 out of 5 stars

Condensation in Wood Grain Steel Shed

I purchased the wood grain metal shed and it was delivered and installed in October 2025. When purchasing the shed we were advised to put down a damp proof sheet for the base. For context, the shed was installed on paving slabs. However, the installers said this was not necessary and would likely cause more damage than good as the air would not circulate properly between the ground and the shed floor. The shed was installed and required a few things to be fixed and which were carried out promptly the following day. One thing I would reconsider when purchasing this type of shed again- having had the shed for a couple of months - the condensation / moisture is quite bad on the inside of the roof to a point that mold is growing on some due to dampness in the shed. On enquiring about this issue we were recommended to insulate the roof by sheds direct.

22 November 2025
Unprompted review
Sheds Direct Ireland logo

Reply from Sheds Direct Ireland

Hi DL,

I can't seem to find you on our system with the information provided. The invoice number is one digit short and the name, email and phone number are not on our system. That's not to say that you didn't purchase from us, but I can't find you with what you've provided - might it be under a different name?

Now, as for the damp proof membrane, this should be placed under the base at the time of building your base, not under the shed. If you were using an already existing base, there is no benefit in placing it under the shed; in fact it may cause more issues.

DPMs placed under the shed can trap rainwater and the only place for it to evaporate, is through the shed. In instances like this, this would cause more issues than if you had no membrane. So we only recommend that you place it under your solid, level base.

Insulating the inside of the shed is a good idea if the condensation is particularly bad. If it's only slight, a moisture-catcher may be an easier solution. If there is a condensation issue, you may need to address the root-cause. If you have white goods (dryer, washing machine, etc.) these would be particularly problematic and we don’t recommend that sheds, particularly steel sheds are used to house these.

If you have any other questions or queries, get back in touch with us. You can edit the review with more queries if needed, or email, phone or message us on whatsapp. However, without knowing who I’m talking to or knowing what is causing this large amount of condensation, I can’t give any more details or advice as-is.

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