I can only say that Sonia Thomas was the most caring and helpful person re my query about a residential home for my friend . I felt that there was no length to which Sonia would not go to assist ,re m... See more
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Review summary
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Reviews shaping this summary
The customer service from the Senior Home Plus was excellent! We are so grateful for their professional and understanding support. The care they have shown us during the whole process made everything... See more
Company replied
Great customer service from Jennifer Walker. Kept up to date with any relevant care homes suitable for our mother in law/mam. Not receiving calls too much however as requested more on email to read... See more
Company replied
Emma Wilson was AMAZING Straight from the start she was very focused on our needs For getting respite for our mum She understood what we needed Her communication skills were excellent Keepin... See more
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Company details
Written by the company
Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.
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4.2
Great
130 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Hannah was so helpful and thoughtful in…
Hannah was so helpful and thoughtful in helping us to secure urgent rest bite care. Will definitely use her services again.
4 September 2026
Unprompted review
Reply from Senior Home Plus
Thank you so much for your kind review!
We’re delighted to hear that Hannah was so helpful and thoughtful in finding urgent respite care for you.
We’ll be sure to pass your lovely feedback on to her.
Rebecca Wilson really was such an…
Rebecca Wilson really was such an amazing help at a horrible time with our Mum. She kept in touch throughout and found us the best home where we know our Mum will be happy.
Rebecca made a traumatic time much easier and I can't praise her high enough.
28 August 2026
Unprompted review
Reply from Senior Home Plus
Dear Mrs Dobinson,
Thank you so much for your kind words. We’re so pleased Rebecca could support you during such a difficult time and help find the right home for your mother.
We’ll be sure to pass your lovely feedback on to her.
The consultant was diligent polite and…
The consultant was diligent polite and professional
1 September 2026
Unprompted review
Reply from Senior Home Plus
Dear Isabel,
Thank you for your kind feedback! We’re delighted to hear that you found our consultant diligent, polite and professional. We really appreciate you taking the time to share your experience.
A great service
Hannah was really supportive in helping us to find the right Care Home for my mother in law. At first I was a little guarded thinking no one is going to give free advice but I was wrong. The Care Home we eventually chose I would not have looked at thinking it was out of our affordability however I was wrong. Hannah arranged an appointment for the same day I first spoke to her. We had a little wobble when my mum in law decided that she wanted to stay in her home but Hannah wasn't upset by that. A few weeks on it was decided a Care Home was the right choice and my mum in law moved in and she's now 4 weeks in and very settled and beautifully cared for. My friend recommended Senior Home Plus to us and I'd have no hesitation in recommending them too, their experience and expertise, fees knowledge is so helpful. Thank you Hannah.
17 July 2026
Unprompted review
Reply from Senior Home Plus
Dear Tracey,
Thank you so much for sharing your experience. We’re delighted that Hannah was able to support you throughout the process and help find the right Care Home for your mother-in-law.
It’s wonderful to hear that she is now settled and being so well cared for. We’ll be sure to pass your lovely words on to Hannah!
The agent for the company is Called…Nathan he has been in contact on 3 occasions to check progress and provide a potential property.
The Agent for the company is Called Nathan.
To date he has contacted me on a regular bases with the latest Potential available properties.
He has put himself out to help in any way he can.
31 August 2026
Unprompted review
Reply from Senior Home Plus
Dear Trevor and Susan Miles,
Thank you for your kind feedback! We’re delighted to hear that Nathan has been so attentive and supportive throughout your search. We’ll be sure to pass your lovely comments on to him. Thank you for choosing Senior Home Plus!
Darcy was so so helpful!!
Darcy was so so helpful!!! Really recommend excellent service and Darcy so lovely and helpful !!!
31 August 2026
Unprompted review
Reply from Senior Home Plus
Dear A.T,
Thank you so much for your lovely feedback! We’re delighted to hear that Darcy was so helpful and provided you with excellent service. We’ll be sure to pass your kind words on to her.
Leo Evans was really helpful
Leo Evans was really helpful, always phoning to make suggestions, and always checking in, 5 star service
30 August 2026
Unprompted review
Reply from Senior Home Plus
Dear Helen,
Thank you so much for your wonderful review! We’re delighted to hear that Leo was so helpful and attentive throughout your search.
We’ll be sure to pass your kind words on to him.
So grateful for all their help
So grateful for all their help. i have trouble hearing and they were very patient with me explained it qll ver patiently and made everything easy to understand.
26 August 2026
Unprompted review
Reply from Senior Home Plus
Dear Matu Uri,
Thank you so much for your kind feedback! We’re very happy to hear that our team was patient, supportive, and able to make everything clear and easy to understand. It was a pleasure to assist you, and we truly appreciate your lovely words!
This company are amazing and definitely…
This company are amazing and definitely extremely helpful, I didn’t know anything till these came along. Thank you so much. Nathan Brown.
28 August 2026
Unprompted review
Reply from Senior Home Plus
Dear B Gardiner,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to provide the guidance and support you needed. It means a lot to know that we could make the process a little easier for you.
Nathan has been going out of his way to…
Nathan has been going out of his way to try & find a suitable care home that caters for O.H's needs. It has been difficult but he will not give up. Thank you, Nathan, your help is very much appreciated.
27 August 2026
Unprompted review
Reply from Senior Home Plus
Dear Mrs Jones,
Thank you so much for your kind words! We’re delighted to hear that Nathan has been so dedicated in helping you find the right care home for O.H.’s needs.
We’ll be sure to pass your appreciation on to him.
Nursing home Enquiry…!
Such a lovely manner and very helpful in every way. Thanks very much Nathan
27 August 2026
Unprompted review
Reply from Senior Home Plus
Dear Anne,
Thank you so much for your kind feedback!
We’re delighted to hear that Nathan was helpful and supportive throughout your enquiry. We’ll be sure to pass your lovely comments on to him.
The customer service from the Senior…
The customer service from the Senior Home Plus was excellent! We are so grateful for their professional and understanding support. The care they have shown us during the whole process made everything so much easier. We can highly recommend their services.
13 July 2026
Unprompted review
Reply from Senior Home Plus
Dear Judy,
Thank you so much, for your kind words and recommendation. We’re delighted to hear that our team’s support helped make the process easier for you. It was a pleasure assisting you, and we truly appreciate you taking the time to share your experience.
Good communication and follow up
Good communication and follow up, checking that I had found care for my relative and seeing if I needed any further support. Much appreciated.
26 August 2026
Unprompted review
Reply from Senior Home Plus
Dear Jane,
Thank you for your kind feedback. We’re so pleased to hear that you appreciated our communication and follow-up support. We’re always here to help families throughout their search for the right care.
Fantastic Service Thanks Joey
Joey provides fantastic service with his expertise and compassion and I would highly recommend Joey to anyone!
25 August 2026
Unprompted review
Reply from Senior Home Plus
Dear H. Kauffman,
Thank you so much for your kind words and recommendation. We’re delighted to hear that Joey provided you with such compassionate and professional support. We’ll be sure to pass your lovely feedback on to him!
Bombarded by calls and emails
I made an inquiry last year in November and I have been bombarded with calls and emails ever since even though I have told the caller several times I no longer need a care home for my father-in-law. I’ve told them I don’t want to go into detail and it’s very sensitive and to not contact me again and to remove my information but each time they call me from a different number.
I would definitely not recommend to anybody I know to use this company.
26 August 2026
Unprompted review
Reply from Senior Home Plus
Dear Alex,
We’re sorry to hear about your experience. Our intention is always to support families during what can be a very difficult and sensitive time, never to cause additional stress.
Follow-up calls are made with the aim of offering continued assistance and checking whether support is still needed. However, we fully understand that once someone asks not to be contacted, this must be respected. We apologise that this was not your experience and will ensure your feedback is taken seriously.
Amazing experience!
I was truly delighted to have had your support. You reassured me and guided me as best as possible in order to help me find a suitable care home for my elderly relative. You were very kind, compassionate, and understanding, and it was a truly wonderful experience for me! Thank you!
25 August 2026
Unprompted review
Reply from Senior Home Plus
Dear Ilana,
Thank you so much for your wonderful feedback. We’re delighted to hear that you felt reassured and supported throughout your search for the right care home.
Providing compassionate and understanding guidance to families is at the heart of what we do. We truly appreciate your kind words and trust in Senior Home Plus.
top service from Joey
Joey was absolutely fantastic from start to finish. He was incredibly caring, professional and understanding, and made what was a very difficult and stressful process so much easier. His knowledge, patience and genuine concern for finding the right care home were exceptional. I couldn’t recommend Joey highly enough!
25 August 2026
Unprompted review
Reply from Senior Home Plus
Dear Israel,
Thank you so much for your wonderful review. We’re delighted to hear that Joey’s care, professionalism and support made such a difficult process easier for you. We’ll be sure to pass your kind words on to him.
Thank you for your trust and recommendation!
Appreciation…
I can only say that Sonia Thomas was the most caring and helpful person re my query about a residential home for my friend . I felt that there was no length to which Sonia would not go to assist ,re my query. In fact I have had several emails from residential homes, all offering accomodation. However Pauline has decided to remain in her own home for now, realising it is such a big step.My comfort is to know that you are there and I can contact you again should the need arise. Thank you so much. Shirley Bendon
21 August 2026
Unprompted review
Reply from Senior Home Plus
Dear Shirley,
Thank you so much, for your thoughtful review. We’re delighted to hear that Sonia was able to provide such caring and helpful support during your search. We completely understand Pauline’s decision, and should circumstances change in the future, our team will be here to help whenever you need us.
We’ll be sure to pass your lovely words on to Sonia.
Harassing salesmen tactics, LEAVE ME ALONE!!!
I have never asked for this company to call me, my number was given by Lottie, also to all the care homes in my area. I have been called for 4 months now continuously every other day, from various mobile numbers, with their name attached. I have asked them not to call me anymore time and time again and they take no notice. I have given them the information they need to leave me alone and they won't. I am sick to death of these people, its like a persistent salesman. My dad is VERY sick and they are just harassing me. I wish they would take me off of their call list. I've blocked by they keep coming back with a new mobile number. Don't get involved with these people if you can help it, they obviously gain something from you or they would take the hint.
25 August 2026
Unprompted review
Reply from Senior Home Plus
Dear Michelle,
We are very sorry for the distress this has caused. However, as you mention in your review, your number was shared by Lottie with several care providers. We have checked our database and cannot find your details or phone number in our system, which means these repeated calls are not coming from us.
We therefore believe this review has been attributed to our company by mistake and kindly ask you to verify the source of the calls.
Terrible company
Terrible company. They bombard you with phone calls and pester you daily, despite being repeatedly told that their services are not required. They made what is already a stressful period 100 times worse!!
23 August 2026
Unprompted review
Reply from Senior Home Plus
Dear Valerie,
We’re very sorry to hear about your experience, especially during an already stressful time. Our intention is to provide support, never to add pressure. We take your feedback seriously and sincerely apologize for the repeated calls. Please contact us so we can ensure your details are removed from our contact system and prevent any further communication.
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