Extremely disappointed
Extremely disappointed. The watch was faulty from the moment we received it and water got inside. I have contacted Seikomod FOUR times over several months and have received absolutely no response.
This is completely unacceptable customer service. I buy a watch from Seikomod for my boyfriend every year, so I know the products can be good — but what is the point of selling a product if you completely ignore customers when something goes wrong?
I expected at least a response or an attempt to resolve the issue. Instead, I have been ignored for months. Very disappointing and definitely not the level of customer service I expected