Sonono Reviews 

As I did a renovation in the house , I made several orders from sonono.de . It all came the way I expected.

Among other items, I was buying a Geberit iCon WC (order SO1552335) and since I did not know exactly when the workers are going to be ready with the installation, the delivered order was waiting 2 month after the delivery date in my garage. On the installation attemt it turned out that the WC is having a production deffect (Sachmangel) - not Sonono's fault, this is fault of the WC producer. I contacted "reklamation" email with the pictures and description of what is not working and they have accepted the case (withing the week or so) and wrote that they will send a new one.
A little bitter is that it took approx. 2 weeks for them to send the new one (since acceptance) and I had to follow up via email - but once I chaised it got sent on the next day .
Yesterday I have received the replacement and checked if from my uneducated point of view the defect is not there and this time it seems I got a luck.

My view:
Sonono.de has a reliable customer support via email. And even after 2 months from the delivery date (in case of a deffect of an iten) the support is still there.

Surprisingly, all went extremely well with my order of the Geberit mirror cabinet. Attractive price and ultra-fast delivery to Austria (the item was marked as available in stock). Overall positive experience.

Completely incompetent, they sent me damaged items and they won't take responsibility or respond.

Do not buy anything from this company it's a complete scam what they send you is a kids toy what they show you is a DJI Mavic four which is a $3500 drone and they give you some piece of crap that I didn't even open the box as soon as I saw it I went to return it right away so stay away from anything from this company or one of those companies

There is nothing to recommend. I am just hoping that. They did not steal my 2000eur, since i am not receiving my goods nor i am getting any reply what is going on.

Die Lieferzeiten sind extrem lang, viel Laenger als auf der Website. Customer Support antwortet nicht auf Emails. They do not send the order and at the same time do not allow to add other items to the order. This is a very bad company.

Unable to deliver the ordered goods. If you are lucky, the deliver times are more than 4 Months (!!), otherwise they keep postponing the delivery time each time you ask them when they will finally deliver it.
Avoid at all cost!

2700 EUR value of hansgrohe products were ordered to München. They told me, that 1 piece is out of stock and I should wait 3 weeks, then I answered to delete the missing one from my order. They refunded the 270 EUR, and the other ones were shipped in 2 days.

At first, I was hesitant because of the mixed reviews I had read online about Sonono. But I have now made 2 international orders from The Netherlands and have had no problem with them. In fact, a large item in the first order arrived damaged and they picked it up at home and replaced it by a new unit without any extra cost.

From my experience, they are not only price competitive, but also a reliable online store.

Order found incomplete:
We have ordered a bathtub with silentflow. The silent flow system has not been delivered and we cannot install the bathtube.
How can we receive this system that should have been included in the delivery?

Bogdan Braguta

I ordered a faucet in July. The service and especially care and speed of delivery were absolutely super!

Update 09/09/2022:
After several call in Germany, the support was finally very good and they sent me a new WC.

The price are really good and the delivery very fast (2 days for Belgium)

I'll order again for sure!

Inexistant support!!!
I ordered a toilet which arrived broken, I tried to contact them by mail no response, I tried to contact them by phone and they told me that they can't provide support in English or french, sorry but it isn't written on your website!

I ordered a product mid of may since they have mentioned that the product is readily available. After ordering they took one month to deliver. The delivery was incomplete and i contacted them and they were unfriendly and till now i did not get the delivery and they informed the delivery will be in September. The customer service was very unfriendly, never had such bad experience till now in any online shop.

Absolutely crazy. SO1252357 SOAU-2226377

Ordered in March, delivery lead time online: few days.
25.4: still not delivered. tried to cancel online, but did not work. Wrote Email to cancel
12.6: suddenly delivered
26.6: wrote another email, asking for return Label
27.6. Get weird email claiming I ordered only on 10.6. (???!!)
28.6. Called. Customer service: we need to cancel it in the system and now pay for the return package. (??!??)

So basically Sonono is punishing their customers for their mistakes. A normal company would apologise for the huge delay and for neglecting the cancel order and maybe offer a small gift to a customer that had spent close to 5k this year already. Not Sonono... :(

Ordered 28 items that were in stock according to site, although some of them in low supply. Paid and got an email alerting me that delays may occur. I was worried. Next day I called. Service was easy, responsive and all around good. Turned out just one minor item would be delivered 4 days later. 27 out of 28 items arrived in perfect order on time, newly boxed and 100% to specification. The last one arrived 2 days later. Verdict: much better than expected, in absolute data a near-perfect. Good prices too. Just stop confusing customers with needlessly alarming emails.

I ordered from them because the website said my item was in stock and would be shipped the same day. That was 5 days ago...
I have e-mailed them twice, but a chatbot gives better answers than their customer 'service'. They keep repeating that my order wil ship 'shortly', completely ignoring my kind request to look into this, because either an item is in stock and can be shipped the same day, or something went wrong. But they just refuse to actually look into it.
I am happy for those customers that have had a positive experience, but I would never order from them again!

Update: despite the complete nonsense answers from customer service, the order did ship after 6 days and arrived a day later. Well packaged, product as described. If communication would be better and more honest/accurate, this would actually be worth recommending because of the value for money.

Fast and clear customer service with customer support team.

I was very afraid of buying something from them after reading all those reviews. But, they positively surprised me. From the moment I ordered the product, I received timely update emails and in the end they delivered the right product to the Netherlands without any delay.

I purchased a towel rack from Sonono. At first I was apprehensive as I read some bad reviews but decided to give it a try as they responded to my query within a day before I made the purchase. After purchasing, they sent an invoice to my email. After which, they also sent a tracking number for the DHL package the next day. The item reached my germany freight forwarder site (mygermany.com) within 1-2 days. My freight forwarder also confirmed receiving it and all went very well and smooth without any hiccups or confusion. Very satisfied with the service that I received from Sonono. Now, I am just waiting for my freight forwarder to send the item to Singapore, which is supposed to be another 7 to 8 days.
Update: my item reached Singapore in less than 1 week. Item came in good condition. Too happy with my purchase :)