SnapFig Reviews 

31
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 28 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the custom figurines are adorable, incredibly detailed, and make wonderful, meaningful keepsakes and gifts for loved ones. Consumers also appreciate the smooth, straightforward ordering process along with the surprisingly quick delivery and helpful communication. However, some reviewers were not happy with the final quality, noting that items occasionally arrived broken or failed to match the initial previews. A few other people also felt that the delivered models did not accurately resemble the original pictures provided or lacked proper texture. Additionally, some consumers experienced long waiting times or received subpar versions compared to what was initially advertised.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items are cute, life-like,... See more

Quality

Clients share ambiguous opinions on quality. Many people are delighted, praising the cute figurines,... See more

Order

Reviewers express mixed feelings about their order experiences, highlighting both smooth transactions and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought a figurine of my bosses dog for a bag charm. Turned out cute but the chain was cheap and when I tried to attach it to the figurine, the ring snapped off so it’ll just be a cute desk decor item.... See more

Company replied

Rated 4 out of 5 stars

I give them 4.5 stars because the overall service and product was very good. There were a couple of minor things. I feel they should have offered key ring options. The key ring received was okay but w... See more

Company replied

Rated 5 out of 5 stars

I love the keychain figurine I revived, it was exactly as the picture but just a small note on color tones, I wish they had a little darker colors for skin but overall great experience and the figurin... See more

Company replied


Company details

  1. Gift Shop
  2. Decoration and Interior Design Store

Written by the company

In a world dominated by digital screens, we give physical permanence to your most cherished moments. Snapfig specializes in creating true-to-life 3D figurines from just a single photo. We harness the power of advanced AI and high-precision 3D printing to accurately capture every intricate detail - from the unique features of your loved ones or pets, to the complex armor of your gaming or anime avatar. Whether you're celebrating a personal milestone, honoring a beloved pet, or creating the ultimate collectible of your favorite Movie IP, Snapfig provides a timeless, tangible keepsake. Stop scrolling and start holding your memories.


Contact info

3.6

Average

TrustScore 3.5 out of 5

31 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(31)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The product is next level cool

I’ve had such a great experience with SnapFig! The whole process was super easy, communication was great, and everything felt seamless from start to finish. I was really impressed with the quality and how simple everything was to use. Definitely a company I’d recommend, and I’d happily work with them again!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Snap fig have given my daughter the…

Snap fig have given my daughter the greatest gift. A personalised keyring of herself and her daddy. She absolutely loves them and plays with them everyday and they have withstand some brutal roleplay and are in tact. Made really well and the designs are very well made with attention to detail. Will definitely recommend as a gift option or for yourself.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

I love the keychain figurine I revived

I love the keychain figurine I revived, it was exactly as the picture but just a small note on color tones, I wish they had a little darker colors for skin but overall great experience and the figurine turned out great!

15 July 2026
Unprompted review
SnapFig logo

Reply from SnapFig

Thank you so much for your lovely feedback! We’re thrilled you love your keychain figurine❤️
We really appreciate you sharing your thought about skin‑tone color options. We will take this valuable suggestion on board for future improvements.

Glad you had a great overall experience, and hope to see you again soon 😊

Rated 1 out of 5 stars

I ordered a figure a month ago and…

I ordered a figure a month ago and still have not received it. They told me it failed inspection then they told me they redid it and it would be sent out. This was about three weeks ago . Then they completely stopped communicating with me . Finally I get another email telling me that it’s being sent out because it failed inspection a second time. And once again they did not send a tracking number it’s not been sent out and I still have not received it. And in between I was getting e-mails that were saying completely different things. This is the worst company . Do not buy from them. There is no phone number. You have to hope that they answer your Email. I am currently in the process of reporting them to get my money back.

21 July 2026
Unprompted review
SnapFig logo

Reply from SnapFig

Hi Elisa,

Thank you for sharing your honest feedback. We truly value every customer’s experience, and we are deeply sorry we fell short of what you rightfully expected from us.

We understand how frustrating it is to wait for a meaningful custom figurine, while navigating repeated inspection delays, inconsistent updates. We hear every concern you outlined, and we take accountability for these missteps in our process.

Looking back at your order history, your earlier pieces experienced color‑matching challenges. Our team applied heightened quality checks for your latest figurine with the goal of delivering a result you would love. While our intention was to get it right for you, these extra checks led to unanticipated hold‑times and disjointed email updates — and that is on us.

We are happy to confirm your figurine has now shipped last week. As a gesture to make this situation right, once you receive and review your item, we are offering a 20% partial refund on this order, alongside a 20% off coupon for any future creation with us.

This is an area we are actively working to improve for all our customers.We respect your perspective completely. If your finished figurine arrives and meets your hopes, we would be so grateful if you would consider updating your review to reflect your final experience.We will move forward with your compensation right away.

We hope this special piece brings you joy, and we appreciate the chance to make this up to you❤️

Rated 1 out of 5 stars

Waste of time and money

Waste of time and money. Planned to give it as a gift, but decided not to cos if the quality. The rendered image was nowhere near what arrived.

27 July 2026
Unprompted review
SnapFig logo

Reply from SnapFig

We’re so sorry to hear you’re unhappy with your order and couldn’t use it as a gift🥹

We totally get that custom products come with very personal expectations,please DM us or reach out directly to our customer support email: support@snapfigures.com

Our team will look into your issue straight away and find a solution to make things right. We stand by all our custom work and will always do our best to fix any problems you run into!

Rated 5 out of 5 stars

The figure was cute and so perfect

The figure was cute and so perfect! I received it in exactly 20 days from ordering which I thought was pretty fast. Have zero complaints and all praise for this company!

13 July 2026
Unprompted review
SnapFig logo

Reply from SnapFig

Thank you so much for this wonderful review, it totally made our team’s day!!! 🥰

Rated 1 out of 5 stars

Hold onto your money, don't give it to snapfig

Do not trust this company that has no customer service. I sent in a photo of me and my wife sitting on a log. The online preview looked perfect. They emailed a final preview and we were standing, no longer sitting. I wanted to recreate the image with us sitting on a log, with rocks and sand around. I canceled the order but could not get in touch with anyone. I sent multiple emails and even tried their chat service which I only got a reply a day later. They finally got back to me via email and said they can cancel the order but production had started and their policy is to charge a 15% fee since production started. This is BS since I never approved the preview. Production should never have started. This company will take your money for their overpriced crap and you can't get in touch with anyone to dispute it.

22 July 2026
Unprompted review
SnapFig logo

Reply from SnapFig

Hi Paker,
We are truly sorry for all the frustration and hassle you’ve gone through with your order — this is absolutely not the responsive service we aim to provide for our customers.

Please send us a direct message with your order number, or reply to our existing email thread right away. Our dedicated team will review your situation thoroughly, revisit the cancellation charge, and work toward a fair resolution for you immediately.

We deeply regret the slow chat response and communication delays you encountered. Improving our response speed and order approval workflow is our top priority right now to prevent this from happening to anyone else

Rated 4 out of 5 stars

I give them 4.5 stars because the…

I give them 4.5 stars because the overall service and product was very good. There were a couple of minor things. I feel they should have offered key ring options. The key ring received was okay but would not have been my first choice.

9 July 2026
Unprompted review
SnapFig logo

Reply from SnapFig

We really appreciate you taking the time to share both praise and small improvement tips with us!!🥰And we totally take note of your feedback about adding more key ring style options for customers to pick from, and we’ll keep this suggestion in mind for future upgrades!Hope to create more lovely keepsakes for you soon! 💛

Rated 1 out of 5 stars

Item arrived broken

Item arrived broken. The rendering of me me from the picture I loaded looked fine. However, when the figurine arrived, it didn't resemble me at all, looked nothing like the online rendering - I fact, the figurine had a Caucasian face and I'm a carmel complexted African American male. Unfortunately, I was totally disappointed. I did complain and was sent another figurine that was supposed closely match my image. They basically sent me the same figurine as before. Total waste of money. They offered to refund me only 30% of my money back.

1 June 2026
Unprompted review
SnapFig logo

Reply from SnapFig

Hi,
We’re so sorry your figurine experience fell way short of what you deserved,this is absolutely not the standard we want for any of our customers.

Our support team has already reached out to you directly via email, so keep an eye on your inbox when you can!

The color mismatch was caused by a new test material we tried in our warehouse that had unexpected consistency issues. We’ve since fully updated our materials to fix this for good, and going forward, we’ll always send a preview photo for your approval before shipping the remake, so you know exactly what you’re getting.

We truly appreciate you sharing this honest feedback — it helps us get better every day. Please reach out anytime if you need anything else! 😊

Rated 5 out of 5 stars

My dog had passed

My dog had passed. I sent this company a photo of him..
and it is the exact replica of him that I had sent them..
It almost felt like I had him back again... Thank you for a great job.
This company is exact and fast service.... you will love the end products...!

6 July 2026
Unprompted review
SnapFig logo

Reply from SnapFig

We’re so touched reading your review,this means absolutely everything to us!!!
There’s no greater honor than helping you hold onto those precious memories with a keepsake that feels just like him🥹

Rated 5 out of 5 stars

Great job!

I ordered a 3" figurine of my wife's dog that had passed away recently. It took awhile to get it, but I must say I'm impressed with the high quality of the figure... very life like and beautiful. It was a gift for my wife and she was very pleased. I can recommend SnapFig and would buy from them again.

7 July 2026
Unprompted review
SnapFig logo

Reply from SnapFig

Aww this review made us all smile so much 🤩
Thank you for trusting us to make this sweet memorial figurine for your wife’s dog! And incredibly grateful for your recommendation and repeat purchase interest, can’t wait to craft more wonderful keepsakes for you in the future!!!!

Rated 1 out of 5 stars

I ordered a sculpture of my dog

I ordered a sculpture of my dog. Sent the picture in. They sent the picture back for confirmation. I was so happy. I then receive the sculpture and the base color they do is beige, when my dogs base color is white.
I email them back my pic, picture they confirmed and the sculpture and they have the audacity to offer me a 15% refund. Unacceptable!! And now my emails go unanswered. Bad business.

5 June 2026
Unprompted review
SnapFig logo

Reply from SnapFig

We’re so sorry this order didn’t meet your expectations

Our team always strives to replicate every single detail from your reference photos as accurately as possible. That said, 3D printing does come with inherent technical limitations, so we cannot guarantee a 100% identical color match at this stage. Your feedback has been fully documented by our design and production teams, and we will continuously refine our craftsmanship to improve color performance for all future orders.

We’ve prepared a dedicated solution just for your order and sent you an email recently. Feel free to check your inbox, and our team will be on hand to help you right away.

We truly value your honest input — it’s what pushes us to keep getting better

Rated 5 out of 5 stars

I had a wonderful experience

I had a wonderful experience with SnapFig! The ordering process was easy, the preview looked amazing, and the final figurine was even cuter in person. The attention to detail was incredible, especially since they recreated a special photo of my husband and me during my pregnancy.

The team was also very kind and responsive throughout the collaboration process. Our figurine accidentally got damaged after it arrived, and they were incredibly understanding and helpful.

This has become such a meaningful keepsake for our family, and my husband absolutely loved it. I would definitely recommend SnapFig to anyone looking for a unique and sentimental gift.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Perfection for my cat & dog

OMG I cannot say enough wonderful things about SnapFig. The attention to detail is incredible on both my dog and cat. Looks exactly like them. I totally want to get others for all 10 of my pets. Unfortunately our pets don’t live as long as us so this is a great way to immortalize our precious furkids. Reasonable prices & quick easy ordering. You upload a photo and it’s like magic. You even see what it’s gonna look like before you pay, 5 stars! Highly recommend!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Perfect gift for pet parents

We love our figurine so much. The details are so accurate from all sides of the figurine. We did one of our kitty so we could take her along on trips easily. I love the process of uploading and being able to regenerate to the most accurate creation.

23 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look