Received my order, but 2 out of the 10 cans were a different flavour/strength - same brand but different label. I shared a photo of the order as I received it, asking if this could be correcte... See more
Company replied
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See what reviewers are saying
Shipping is extremely slow (sometimes taking 1.5 to 2 weeks). I used to overlook their frequent mistakes with flavors and nicotine strength, but my last order was the final straw. I received packages... See more
I want to give thanks for your fast support on my order of Velo strawberries and grape nicotine pouches. Easy delivery with UPS.
Very wide selection of products with helpful staff that speak many languages. Recommend
Company details
Written by the company
Snusljus is your global destination for premium caffeine and nicotine pouches, providing an extensive range at competitive prices. As a leading online retailer, we specialize in offering top-quality pouches crafted to elevate your lifestyle worldwide. Our commitment to excellence ensures a diverse selection of products, catering to varying preferences and needs. At Snusljus, we prioritize customer satisfaction, striving to deliver not just products, but exceptional experiences. Whether you seek the stimulating effects of caffeine or the satisfying alternatives of nicotine, our carefully curated collection guarantees both quality and affordability. With a seamless online shopping experience and worldwide shipping, Snusljus stands as your reliable partner for accessing these innovative pouches. Join our global community and explore the diverse range of options that redefine convenience, satisfaction, and value. Trust Snusljus for premium pouches that enrich your moments, delivered straight to your doorstep.
Contact info
Carrer d orient 1 LOC 7, 07184, Calvia, Spain
- +34647915745
- info@snusljus.com
- snusljus.com
3.5
Average
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 month
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Unfortunately, they are online scammers
Shipping is extremely slow (sometimes taking 1.5 to 2 weeks). I used to overlook their frequent mistakes with flavors and nicotine strength, but my last order was the final straw. I received packages with intentionally scratched-off expiration dates. On the ones that were still readable, the date was 03/2026, meaning they were expired. This is a deliberate and conscious fraud. Customer service has ignored my messages and refund requests for two weeks. The case has already been reported to the Consumer Protection Office, the Public Health Authority, and the Tax Office. If I don't receive my refund, I will also report it to the police. I do not recommend them – ordering from this store is dangerous to your health.
9 June 2026
Sent wrong strength Nicnacs and still…
Sent wrong strength Nicnacs and still haven’t responded to my email that I sent on Tuesday.
Also this survey is in Spanish which is just annoying. Either localize to the customer country or use English.
If they send me what I ordered, and if they want the wrong ones back, a pouch with a return label, I’ll gladly bump this up a few stars, but as it stands I can’t recommend these people.
4 May 2026
Very wide selection of products with…
Very wide selection of products with helpful staff that speak many languages. Recommend
8 May 2026
Unprompted review
Lots of choices!
2 April 2026
Unprompted review
Best prices and good location!
1 April 2026
Unprompted review
Very nice costumer service
Very nice costumer service, and very informative
20 March 2026
Unprompted review
Large variety of different snus and…
Large variety of different snus and helpful knowing staff. Recommend it
18 March 2026
Unprompted review
Reply from Snusljus
Thank you for your kind words and for taking the time to share your experience with us!
We’re delighted to hear that you appreciated our wide selection of snus and found our team helpful and knowledgeable. Providing both variety and great customer support is something we truly strive for.
Your recommendation means a lot to us, and we look forward to welcoming you again soon!
Best regards,
Team Snusljus
Ordered nicotine free but was sent…
Ordered nicotine free but was sent pouches containing nicotine despite being very clear that this could not happen as they are illegal in my country.
27 February 2026
Reply from Snusljus
We’re sorry to hear about your experience and understand your concern regarding this matter.
We would like to clarify that we have already addressed this situation in our email correspondence with you. According to our records, the products sent matched the order that was placed. We always encourage customers to carefully review product descriptions before completing a purchase, as some items may have similar names but different specifications.
That said, we take feedback like yours very seriously and continuously work to make our product information as clear as possible to avoid any misunderstandings.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to us again.
Best regards,
Team Snusljus
Merchandise seems not genuine
15 February 2026
Reply from Snusljus
We’re sorry to hear about your concerns.
We take authenticity very seriously and want to assure you that all products we sell come directly from authorized suppliers and are 100% genuine. We would never compromise on product quality or authenticity.
It’s possible there may have been a misunderstanding, and we would really appreciate the opportunity to look into this further. Please feel free to contact us with more details about your order so we can investigate and assist you properly.
Best regards,
Team Snusljus
Wrong products
Wrong products, i was promised more quantity which never was delivered and delayed. When i asked for the adress to send back the wrong products , i get no reply. I want my money back!
10 February 2026
Wrong order
Wrong order, no proper support, and no follow-up. I received products with much higher nicotine strength than I ordered, which is unacceptable. After promising to check the issue, they stopped responding. Very unprofessional service.
1 February 2026
Received wrong order items
Received my order, but 2 out of the 10 cans were a different flavour/strength - same brand but different label. I shared a photo of the order as I received it, asking if this could be corrected and their reply was simply:
"Hello !
They’re the same
Best regards
Team Snusljus ! "
Was a bit disappointed with this answer as it clearly not " The same"
6 February 2026
Reply from Snusljus
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration.
After receiving your message, we have taken direct contact with you to clarify the situation and explain the background in more detail. We agree that our initial response could have been clearer, and we apologize if it came across as dismissive.
Customer satisfaction is important to us, and we always aim to handle order issues transparently and fairly. Thank you for bringing this to our attention and for giving us the opportunity to follow up.
Best regards,
Team Snusljus
EXPIRED and INCORRECT Items
ALL 10 CANS OF THE 10 PACK WERE EXPIRED then the icing on the cake the other two cans I ordered were the wrong brand and flavor I ordered 10 RaBBit blueberry ALL EXPIRED then I ordered a NicoBit Orange Ice - they sent 77 Peach&Mint and I also ordered a Rush Grape Ice - they sent a Boost Mint. I also sent numerous emails (and a WhatsApp message to site provided number) to cancel the order immediately after ordering because the RaBBit blueberry was listed as a scented candle complete with a lengthy description of how the candle would “transform your home” and “poured exclusively by Snusljus.com” so I obviously didn’t want the candle, they assured me they only sell snus and they wouldn’t cancel it for me. Worst experience ordering snus I’ve ever encountered. Do NOT make the same mistake I did. Oh and they never got back to me when I told them about the wrong and expired items.
19 January 2026
Reply from Snusljus
Hello,
Thank you for your review. We’re very sorry to hear about your experience and understand why this was disappointing.
We take claims regarding expired or incorrect items very seriously. After receiving your feedback, we have reached out directly to you to address the situation, explain what went wrong, and work toward a resolution. Unfortunately, we regret that this was not handled as promptly or clearly as it should have been.
We also acknowledge that the communication around your order and cancellation request did not meet our standards, and we apologize for the frustration this caused. This feedback has been shared internally so we can prevent similar issues going forward.
Thank you for bringing this to our attention and for giving us the opportunity to follow up.
Kind regards,
Team Snusljus
Paid 12e for a 2-5 day delivery
Paid 12e for a 2-5 day delivery, it came after 20 days, no explanation why just delaying non stop. Then when it arrived i got almost completely wrong order, again no heads up no explanation just sends whatever he likes, been ordering couple of times, every single one the wait was longer than said, and half of the order was wrong. Disappointing on every level.
5 January 2026
Reply from Snusljus
Hello,
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration regarding both the delivery time and the order contents.
Tracking information is sent automatically immediately after an order is shipped. While we dispatch orders according to the selected delivery option, delivery times are ultimately handled by the carrier. UPS delays can unfortunately occur, and in some cases public holidays or red days may also affect transit times, which can extend delivery beyond the estimated window.
That said, we regret that the delays were not explained clearly and that the order did not arrive as expected. This is not the experience we want our customers to have, and we apologize for the inconvenience caused.
We have taken note of your concerns and encourage you to contact our support team directly so we can review the order in detail and work toward a solution.
Kind regards,
Team Snusljus
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