Smart DNS Proxy Reviews 

5,806
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast response times and the very dedicated support team that goes out of their way to resolve technical glitches. Many consumers also deeply appreciate the smooth, highly reliable streaming performance and the friendly, professional assistance provided when accessing entertainment from different countries. However, some people mentioned that customer response times can occasionally be much longer when dealing with stubborn regional blocks or system updates. Some reviewers were not entirely happy with standard troubleshooting replies that felt impersonal and failed to instantly fix specific streaming service disruptions.

What people talk about most

Service

Consumers find service to be positive, highlighting a reliable and economical way to unblock geo-restricted... See more

Response time

Reviewers highlight positive aspects of response time, consistently noting that the support team replies very... See more

Customer service

Users describe positive interactions with customer service, consistently praising the team for being prompt,... See more

Staff

Clients share positive opinions on staff, frequently praising the support team for being super quick,... See more

User experience

Reviewers express high satisfaction with the overall user experience and streaming performance. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using SmartDNS for 6 or 7 years now and it is a brilliant service. Works nearly all the time and on the rare occasions some service stops working, customer support is excellent and they'll g... See more

Rated 5 out of 5 stars

I’ve been using Smart DNS Proxy for a while now, and it’s by far one of the best choices I’ve made. It’s very easy to set up on multiple devices and offers a wide range of locations worldwide. What re... See more

Rated 5 out of 5 stars

Always quick help. I am talking minutes and not even hours. A strong ambition from support person to get all details clarified and willingness to communicate an extra loop of e-mails. So far, after ma... See more

Rated 5 out of 5 stars

I have been using SmartDNS to access channels i want to watch for about 6 years now. Like any web based service you can get occasional issues, but these have always been diagnosed and cleared very qui... See more


Company details

  1. DNS Provider
  2. Internet Service Provider
  3. VPN Service

About Smart DNS Proxy

Written by the company

Smart DNS Proxy provides access to more than 400 global video and music streaming services online! Our Smart DNS service is faster than VPN, simpler to set up and works on almost any device including, PC, Mac, Smart TVs, Media Players, Tablets and mobile phones.

You may sign up to Smart DNS Proxy with a 14-day free trial period and test our network. Most favorite channels like BBC iPlayer, American Netflix, Amazon Prime, Hulu, HBO, Showtime, iTV, Zattoo and 400+ channels are available. Also you can find more information about accessing American Netflix here.

Smart DNS Proxy also provides a global VPN network for Internet traffic encryption and security. This feature is only available to our paid subscribers. Our VPN network is totally different from any competition. Our servers for SmartVPN technology provide you with access to global video and music streaming channels while encrypting and securing your Internet traffic.

We're providing 24/7 live chat and email support for our users. Also, for most technical cases, our engineers are on board to help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(5,806)

132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Getting good service is important

Getting good service is important, but even more important is getting good service when there is a problem and these people are on the ball straight away. I had a little problem today, and they were on the ball and sorted it out without any fuss. Many thanks Rafael :)

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied

We've been using their service for years. Always very reliable and customer support ist fast, friendly and helpful.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

positive review

I do not normally write on trustpilot unless i have a gripe about something, Recently smartdnsproxy was down for about 24 hours and it made me realise how good their service has been and how good their customer support was.
It is easy to say this company is the best, but unless you compare it with other services you do not know how good or reliable they are.
Over the years I have used 5 paid for dns proxy services and tried several free trials and smartdnsproxy has been the best and most reliable that is why I have been with them for the last 5-6 years and intend to continue

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Support

When you have problems, you can always rely on Smart DNS support to help you at short notice

4 September 2026
Unprompted review
Rated 5 out of 5 stars

5-star service

Excellent service...and when it does go down, like a couple of days ago, they guys are quickly on the case and keep you informed.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

It just works

It just works. When it comes to issues they solve it. Sometimes it can take a while but they do solve it. Main thing it just works

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Have used SmartDNS for years

Have used SmartDNS for years. A great Company, they have issues like all technology Companies but they fix them very timely and customer service is second to non....If you are looking for a VPN company look no further, you will be in the hands of one of the best.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I use this service everyday. In 5 years there have been two problems with access to the BBC - but they resolved both issues within 24 hours.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I can highly recommend SmartDNSProxy…

I can highly recommend SmartDNSProxy having used it for almost 6 years - the product does it's job and the VPN is also great. And their support is second to none - quick to respond - and you seldom need to contact them (last time was because of my own fault😉)

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Service and support probably the best there is..

The support team are super quick and eagerly responsive in assisting to help you. I travel overseas and never want to miss our tv shows.
When issues arose just quick email to the support team and they were in to it, they are amazing, the product they promote is incredible and their marketing promises accurate, this is one of the best serviced companies I’ve dealt with. REAL people providing REAL results. Well done smartdns I would recommend you in a heartbeat 👍🏼

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Been using the service for more than 7…

Been using the service for more than 7 years. Possibly longer. It's really good if you want to be able to access overseas channels and it's a set and forget. Once in a while I encounter some issues which is like maybe once a year and even then sevice is super prompt to help resolve the problem. Highly recommend!

9 August 2026
Unprompted review

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