Nutridome Reviews 

I received my package on day of promised delivery and my experience with FED EX here in Ireland has been first class. Their delivery driver Leah always calls me and is friendly enthusiastic and very helpful.

Tried to buy a hair mousse from them, the money was withdrawn but didnt get a confirmation email or message. Sent a message to them requesting one, was ignored. Asked to cancel my order a day later and was ignored again. Terrible customer service and very much a scam.

This was definitely my first and last order. The customer service obviously doesn't exist and my package still travels to Croatia like it goes from the Mars! Big 0!

Un site frauduleux attention ⚠️ Localité Marseille en réalité de Pologne !
On vit dans un monde rempli d'escrocs !

The customer service is terrible. The FedEX courier company is even worse. This was my last order with this company.

Honestly the delivery timeframe from this company is to long, I placed an order on 13th Jan and by the 23rd it's still not been delivered. Will be the last time I place an order with this company, it's to long to wait for delivery and no idea if I will even receive my package at this point. By the looks of it based on other reviews I probably won't get a refund either....be wary

I ordered a teeth whitening kit. When it arrived I charged it up but then found that it wouldn’t switch on. I called the number on their website but it didn’t ring and sounded as if it wasn’t a valid phone number. I then submitted a complaint through the online form.

The following morning at 7.10am, I was called by their number. My phone rang once then they hung up. I called them back about half an hour later. I was told by their representative that they couldn’t sort this out over the phone and I would have to wait for a response to the online complaint form. I made it clear that I thought that was nonsensical.

Two days later they emailed me asking for video evidence of the product not working. I submitted this then had another email asking if I had used the product. I responded saying that as it wasn’t working I failed to see how I could have used it!

I then received an email stating that a full refund would be paid to my account by tomorrow, 16/1/2026. Yesterday, I received another email stating that my refund was being processed and should be refunded to my account within 10 working days.

The customer service is an absolute joke and I’d advise anyone to go elsewhere instead of purchasing from this company.

Absolutely ridiculous!! Says parcel was delivered and it wasn’t. Im sick of scam companies. I’ve emailed for my refund and now I’m being ignored. Absolute joke. Try earning money the proper way instead of scamming people.

I placed an order on 6/7/25 and had to pay the £10.95 (I think it was) postage for a service which delivered in 3-5 working days.

10 days later still no delivery so I cantacted support and asked for a refund for postage as the service hadn't been fulfilled. They refused and said if I wanted a refund I must reject the package which I did when it arrived some 14 days later.

I chased for a refund but was told it wouldn't be processed until they received the goods and then 2-3 working days to apply the credit. Rediculous as they coudl see I had rejected the package form tracking and I didn't have the goods.

2 weeks or so later I chased for the refund and was told they had checked tracking but the parcel was now lost so I had to wait for them to settle a claim with the courier then they would process a refund to me!

Completely scam worthy as they have proven with the fact the courier is saying that the parcel is lost I do not have the goods however they were attempting to make me wait whilst they process a claim!

I had my credit card company step in and Amex agreed with me and issued a chargeback.

Complete waste of time and effort having to chase and chase. I'd avoid this company. I appreciate there are good comments and feel it maybe hit and miss with them however I clearly missed and it was a terrible experience - in fact the worst I can recal with an online company! My advice - avoid and shop elsewhere!

Really disappointed about the way I (as a loyal customer for years) have been treated by this company.
I ordered 19th May 2025 a bottle of Derminax (something I have been doing every 6-7 weeks for several years). On friday 23rd May I received from Nutridome a bottle of Nicorix (a product for smoking cessation) which I didn't even know existed and as a non-smoker certainly did not order. When I contacted the company to inform them of the error - they insisted I must have ordered the wrong product which I am 100% certain I did not . I asked them to send proof that I ordered Nicorix - which they failed to provide - simply sending an invoice for Nicorix with my name and address - which certainly was no proof I ordered this product. I forwarded a complaint - and again they insisted the error was mine and would take no responsibility for the error in sending me the wrong product. I now have to return the Nicorix at my own expense - in order for them to send Derminax - which I had ordered on 19th May 2025. This is pathetic Customer Service and a 'kick in the teeth' to a loyal customer whose business they have had for years. If I could record zero I would - they don't deserve a 1

I HAVE ORDERED FROM NUTRIDOME A FEW TIMES. ALWAYS PLEASED WITH THE PRODUCTS. AM WAITING ON A DELIVERY NOW ALSO. I WOULD RECOMMEND THEM.

Very possibly a scam site.

Ordered a serum, money disappeared from my account but received no confirmation email and no product.

Do not buy from them.

I ordered a cream and never received it. Send an email and they said that it was probably lost by the courier and they would reembourse me. Till date(after 3 weeks) nothing. I received an email that my case was closed but that is not true because I have neither recieved my crem not my money!

Ordered from this site. Was skeptical due to no reviews here. The name that appeared on my account seemed suspicious after payment. But to my delight it was legit.
Fast delivery, ordered Mo day arrived Friday . came through fedex. Lovely packaging, box with straw and crepe paper with a thank you sticker. Would definitely buy from them again. Prices were very good.