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I was after items for finishing off some paintwork on my partners 30 year old Celica as well as two other cars. The website was easy to use and there is a massive selection of items. Ordered all the p... See more
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Like a lot of people I order a great deal online from many companies. My product very well packaged, other companies could learn a lot from CROP with this in mind, and delivery was good given that... See more
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Website shows incorrect information, which leads to me ordering an item when this was already included with another product. Unfortunately, despite their mistake resulting in me needing to return... See more
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Company details
Written by the company
CROP; dé Paint & NonPaint specialist van Europa met het grootste assortiment. NonPaint en Paint producten van profesisonele kwaliteit van bekende merken voor de beste prijs!
Contact info
Singerstraat 4, 2652 XC, Berkel en Rodenrijs, Netherlands
- +3110-4473658
- klantenservice@nonpaints.com
- nonpaints.com
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Superfast shipment
Superfast shipment , great quality products , highley recomended
22 July 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you very much for your fantastic review! We are delighted to hear that you are happy with our superfast shipping and the quality of our products. Your recommendation means a lot to us. Thank you for your trust, and we look forward to serving you again in the future!
Bad service they did mistake in the…
Bad service they did mistake in the colour paint and don't want to resolve the issue!
10 July 2026
Unprompted review
Reply from CROP - nonpaints.com
Good afternoon mr Agrela,
Thank you for your message.
After having a look at you request, we have seen that the part that you havce repainted was not polished.
This is the reason why you have a slight difference in shine when outting harsh light on it.
We have tried to explain that spray can paint need to be polished to have a similar look to your car but unfortunately you have told that that you didn;t wish to do so.
If you need anymore help, I stay at you disposal.
Have a great rest of your day.
Team Crop.
Extortionate carriage charge, memerisingly slow delivery....
I'm an idiot - after a recent experience I decided never to use CROP again. But I needed a specific paint and they were the only source. So I paid the (nearly) £18 for the paint, and also the £13.94 for it to be delivered. Soon after placing the order (on Tues 14 July) I received confirmation that it had been despatched. Good, but for that price, so it should be. Then UPS got in touch - deliver by Friday. Three days - that's pushing it, especially for the exorbitant charge for carriage. But by late Friday afternoon, no delivery, just another e-mail from UPS telling me: 'We've incorrectly sorted this package which may cause a delay.' and 'we are actively working to get you a new delivery date'. So definitely not Friday. Not over the weekend either - unlike Amazon and others they don't deliver then. Or not to me, anyway. Monday? Maybe. And then it will be NEARLY A WEEK SINCE THE ORDER. I knew I shouldn't have used CROP again. Expensive, (carriage costs not disclosed until order sorted) and unacceptably slow. I feared it was a mistake, but I needed that paint..... Still do.....
Post reply: I hope that the paint does meet expectations, I'll know once it's arrived and I've used it. I decided that in its spec, hope that was a good decision. This review isn't about CROP's products - quality or otherwise. No issues there, experience so far has been good.
But - their carriage charges. And actual delivery - or non or slow delivery as here.
CROP gives reason for the very high charges and tries to explain the length of time taken for delivery. I get plenty from Europe and US (and Asia). Costs of delivery are always below what CROP charge and delivery times (from other continents) are better, and communication is honest and open. The promised 'three days' for UPS to deliver from Holland was long but acceptable. When will the delivery eventually be made? Monday - that would be six days. Later, a week or more. UNACCEPTABLE. Especially at the extortionate rate charged. There should be a refund but that's not how CROP work. They obviously look to maximise margins at the expense of the fodder (sorry, customer).
p.s. Name is Neil......
Update 2:
GOOD NEWS - The paint arrived on Monday, six days after the order and three after the original promised delivery date.
NOT-SO GOOD NEWS - Damaged - Cap smashed. Well packaged so it must have been packed and sent in this state. Not a UPS issue, rather a CROP issue.
This makes it difficult to use as it's a 2-pak paint and the cap is part of the mixing process. Having to guess and manage the 'mix' in a different way. But this is CROP, unfortunately......
Send back for exchange? Should do but probably get into long 'discussion' and inevitably a long send back / return process which could take a couple of weeks or more, and cost probably more than the paint itself, on top of the original extortionate cost.
14 July 2026
Unprompted review
Reply from CROP - nonpaints.com
Hi Niel,
Thank you for your review.
We are pleased to hear that the product itself met your expectations, but we are sorry to learn that you were disappointed by the total cost of the order.
We would like to clarify that CROP is based in the Netherlands and ships orders from the European Union. Information regarding shipping costs and potential import charges is clearly provided during the checkout process. Customers are also required to acknowledge this information before completing their purchase.
The import charges you received from UPS are not charged by CROP. These costs are determined by UK customs regulations and may include import VAT, customs duties and carrier handling fees. Following Brexit, these charges can apply to shipments entering the United Kingdom and are collected by the carrier on behalf of the authorities.
We understand that the final amount may feel disproportionate compared to the original product value, particularly for lower value orders. Unfortunately, we have no control over how these charges are calculated or collected by customs authorities and UPS.
Reply from CROP - nonpaints.com
Thank you very much for your positive review! We are happy to hear that you are satisfied with our wide selection, competitive prices, and fast delivery. We truly appreciate your trust and look forward to serving you again in the future!
Misleading shipping prices.
Misleading shipping prices.
£14 postage fine bit high then you know why when you get the invoice and it says the Netherlands ok well that wasn't stated on the website.
They a few weeks later I get a letter from ups asking for more money that wasn't stated at the shipping page.
Shocking company and im not the only one looking at these reviews.
And after reading the letter properly the fee is am now having to pay is for a weight adjustment seriously so you pay delivery but because of their pure incompetence I now have to pay more absolute joke.
11 July 2026
Unprompted review
Reply from CROP - nonpaints.com
Hi Taylor,
Thank you for sharing your feedback. We are sorry to hear that you were disappointed with the additional costs.
We would like to clarify that the additional amount charged is not a delivery fee from our side, but import charges applied by the carrier and customs for international shipments. These costs are determined by local customs authorities and are outside of our control.
As your order is shipped from within the European Union, no VAT or local taxes are charged by us at checkout. The additional costs mentioned are related to import procedures in your country and are collected by the carrier or customs authorities.
We clearly mention this information on our website to ensure customers are aware of possible import charges before placing an order. We always aim to be as transparent as possible about all costs involved.
We appreciate your feedback and hope this clarification helps explain the situation.
Very good
Aside from the products, which are of undoubted quality, because they are available from professional retailers (body shops, etc.), in recent days I have had to deal with customer service (Italy section) for technical information, both on WhatsApp and in the website chat, and I must say that the experience has been truly excellent.
A parte i prodotti, che sono di indubbia qualità, perché presenti presso rivenditori per professionisti (carrozzeria ecc ), ho in quesri giorni avuto a xhe fare col servizio clienti (sezione Italia) per informazioni tecniche, sia su WhatsApp che nella chat del sito, e devo dire che l'esperienza è stata davvero ottima.
7 July 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you very much for your excellent review! We truly appreciate your kind words about both our products and our customer service team. It is great to hear that our Italian support team was able to assist you with technical information through WhatsApp and our website chat. Providing professional advice and reliable service is very important to us. Thank you for your trust, and we look forward to helping you again in the future!
Website shows incorrect information
Website shows incorrect information, which leads to me ordering an item when this was already included with another product.
Unfortunately, despite their mistake resulting in me needing to return an item, CORP is not willing to pay for return shipping.
Update: after posting this review I was contacted by CROP's customer service and they paid for return shipping. They apparently have an AI write the replies for their customer service email; only once I left a review did I get to speak with a human.
2 July 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you for updating your review and sharing your experience with us.
We are sorry that there was confusion regarding the product information on our website and that this resulted in you ordering an item you did not need. We understand that this was inconvenient and we appreciate your patience while we worked to resolve the situation.
We are glad that we were able to contact you and arrange the return shipping costs. Your feedback regarding the communication process has also been taken seriously. We are continuously working to improve our customer service and ensure that customers receive the right support as efficiently as possible.
Thank you for giving us the opportunity to correct the situation. We appreciate your understanding and hope to welcome you back in the future.
I bought 12 Colad respirators with…
I bought 12 Colad respirators with activated charcoal and exhaust valve, I planned to use it because I have Multiple Chemical Sensitivity and suffer when people wear fragranced anything including fragranced laundry products. Product was shipped promptly and communication was good. I haven't tried any of the masks yet because the rubber band holding it against the face is too short, not adjustable and cutting into my face. So now I need to figure out an alternative way of wearing it. Great if ot came with adjustable ties. But I guess this is not the fault of Crop, but of the manufacturer.
18 June 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your detailed and thoughtful review. We are pleased to hear that you were satisfied with the prompt shipping and communication throughout your order. We are sorry to learn that the fit of the respirators did not meet your expectations and understand how important comfort is in your situation. We appreciate your understanding that this concerns the product design itself. Your feedback regarding adjustable straps is valuable and will certainly be taken into consideration. Thank you for your trust, and we hope the masks can still be adapted to work comfortably for you.
Breaching UK Law - Trading Standards now been informed
I’m leaving this review on Trustpilot because the experience I’ve had with Crop-no paints has been extremely poor and needs to be highlighted.
I purchased a steering lock from your website, and at no stage during the sales process did the product description state that it was designed for a left‑hand‑drive vehicle. Under UK consumer law, any key product characteristic that would materially influence a customer’s decision must be clearly disclosed before purchase. Had this been stated, I would never have bought the item.
After raising this issue, I’ve had multiple email exchanges with your customer service representative, Unfortunately, his responses have been unhelpful and incorrect. He repeatedly insists that the lock “will work on any car”, which completely ignores the core issue: the product was mis‑described, and essential information was omitted. This is not compliant with UK consumer protection requirements.
The law is clear: consumers must be provided with accurate, complete information before completing a purchase. Failing to disclose that the product is intended for left‑hand‑drive vehicles is a breach of these obligations, and refusing to pay for this item to be sent back in these circumstances is not lawful.
Given the lack of resolution and the refusal to acknowledge the legal position, I have now reported this matter to UK Trading Standards for review.
I cannot believe how poor the customer experience is here.
EDIT - response in relation to their comment for everyone purchasing items from this company to review how they follow consumer rights … be warned
To clarify, at no point have I ever refused or disputed import charges. I accepted them at checkout and paid them in full. Repeating this point does not address the problem with the product itself.
The core issue is that the item supplied is not as described, and under UK consumer law a photograph alone is not considered adequate disclosure when the functionality of a product differs in a material way. A picture does not override statutory rights, nor does it remove your responsibility to ensure that goods are suitable for the market you choose to sell into.
You choose to operate in the UK, but you do not choose to follow the consumer protection laws that apply here. UK law requires that goods must be:
as described
fit for purpose
of satisfactory quality
A steering lock that must be turned around and used in a way not shown, not described, and not intended in its original design is not “as described” and is not “fit for purpose” for a right‑hand‑drive vehicle. The fact that some customers may tolerate this workaround does not remove your legal obligations.
Your reply repeatedly avoids the actual legal standard: the product must meet the reasonable expectations of a UK consumer purchasing a steering lock for a right‑hand‑drive car. Whether a workaround is technically possible is irrelevant under consumer law.
I have been clear, consistent, and factual throughout. You have chosen not to acknowledge the consumer rights involved, which is why the matter is being taken further.
I would also warn anyone reading this and considering purchasing from this company to be aware that, in my experience, they do not follow UK consumer law and do not accept responsibility when a product is not as described.
22 June 2026
Unprompted review
Reply from CROP - nonpaints.com
Dear Robbie
Thank you for your review.
We are sorry to read that you are disappointed with your purchase and our communication regarding this matter.
We would like to clarify that the steering lock supplied can still be used on right hand drive vehicles by simply turning the product around. We sell these locks regularly to customers in the United Kingdom and have many customers using them in exactly this way without any issues.
In addition, the design and shape of the product are clearly visible in the product images, allowing customers to see how the lock is configured before placing an order.
Regarding your comments about the origin of the shipment, our company is based in the European Union and this information is clearly communicated during checkout. Before completing the order, customers are required to actively confirm that they understand and accept any possible import charges. We can also see that these charges were ultimately paid and the order was accepted.
We genuinely regret that this has led to such dissatisfaction. We have tried to explain the situation as clearly as possible and, honestly, we are not sure how we could have made this information any clearer. The product images show the design of the lock and the import information must be actively accepted before an order can be completed.
While we respect your decision to raise the matter further, we do not agree that the product is unusable or incorrectly supplied. Throughout our correspondence, we have done our best to explain the situation and assist you.
Kind regards,
Team CROP
Very good price
Very good price, super fast shipment to Poland.
I read some comments People from UK but folks if you live and buy in EU its easy
21 June 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you very much for your positive review. We are delighted to hear that you were happy with our competitive prices and the super fast delivery to Poland. It is great to know that your shopping experience within the EU was smooth and straightforward. We truly appreciate your feedback and your trust in CROP. We look forward to serving you again in the future.
Everything was great
Everything was great. I like their high selection of products, as well as the fact that they ship throughout Europe. Not to mention the very gas shipping time.
11 June 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you very much for your wonderful review. We are delighted to hear that you are happy with our wide selection of products and our ability to ship throughout Europe. It is also great to know that you appreciated the very fast shipping. Your support and trust mean a lot to us, and we look forward to serving you again in the future.
Absolute sham not UK based
Absolute sham. This place comes up in searches on google for various automotive products. All prices are in pounds by default and are slightly more favourable than others, so seem attractive. Their website looks like any other generic online store but, they are NOT UK based. No clear indication this is the case. I’m gonna be forced to pay £81 import taxes to UPS for 4 gallons of oil!!! WTF!! Company needs investigating for deceitful trading practices.
18 June 2026
Unprompted review
Reply from CROP - nonpaints.com
Hi James,
Thank you for your review.
We are sorry to read that you have had a negative experience and that there appears to be confusion regarding our location and the additional costs involved.
CROP is based in the Netherlands and ships orders from within the European Union. For deliveries to the United Kingdom, import charges may apply. These charges are not determined or collected by us, but by the local customs authorities and the carrier, in this case UPS.
This information is clearly communicated during the checkout process, where customers are required to actively confirm that they are aware of potential import costs before completing their order.
Prices may also be displayed in British pounds to make the ordering process more convenient for UK customers. However, this does not change the fact that shipments are sent from the European Union.
We regret that this has led to any misunderstanding and that your experience has therefore been disappointing.
Kind regards,
Team CROP
Ordered a disc lock from this company…
Ordered a disc lock from this company paid a delivery fee then get a message from ups asking for another £43. I feel like I have been conned. I will never use this company again and wouldn’t recommend it to anybody.
17 June 2026
Unprompted review
Reply from CROP - nonpaints.com
Hi John,
We are sorry to read that you have had a negative experience and that there appears to be confusion regarding our location and the additional costs involved.
CROP is based in the Netherlands and ships orders from within the European Union. For deliveries to the United Kingdom, import charges may apply. These charges are not determined or collected by us, but by the local customs authorities and the carrier, in this case UPS.
This information is clearly communicated during the checkout process, where customers are required to actively confirm that they are aware of potential import costs before completing their order.
Prices may also be displayed in British pounds to make the ordering process more convenient for UK customers. However, this does not change the fact that shipments are sent from the European Union.
We regret that this has led to any misunderstanding and that your experience has therefore been disappointing.
Kind regards,
Team CROP
Quality products
Quality products and extremely attentive customer service.
Shipping options are limited and even their house brands are a bit more expensive than competitors but it is worth it to be able to purchase everything required from the same place.
6 June 2026
Unprompted review
Reply from CROP - nonpaints.com
Grazie mille per la sua recensione. Siamo lieti di sapere che ha trovato il primer conduttivo al rame di cui aveva bisogno e che ha apprezzato anche il prezzo competitivo. Fijn dat het bestelproces eenvoudig verliep en de verzending snel was. La ringraziamo per la sua raccomandazione e per la fiducia accordata, saremo felici di servirla nuovamente in futuro.
Import tax ... custo.ers outside the EU
Be aware if you live outside the EU. CROP do not identify the costs you are required to pay to get your order over the border : nor do they make it clear when you purchase your item that you .... not them .... have to liaise with the courier (UPS) to pay the import tax.
8 June 2026
Unprompted review
Reply from CROP - nonpaints.com
Good afternoon Paul,
Thank you for your feedback.
As mentionned on the website specificaly for the UK, all orders are shipped from the Netherlands, part of the European Union.
If you order to the United Kingdom or any other country outside the EU, please note that import duties, VAT, and any handling fees may be applied upon delivery.
These costs are not covered by us and are the responsibility of the recipient.
We also mention this on the website under shipping and delivery and before check out, if you do not tick the box ‘’I agree to those condition’’ the order cannot be placed.
I understand that this might bring some confution but I can also confirm that your order was reurned to us and refuned in full as discused in our latest contact.
Unfortunately I have not received a response from your side, if you wish to have more explaination, please do not hesitate to reach us again.
Thank you for your understanding.
Kind Regards,
Team CROP
Perfect experience without any additional costs
Everything from price, delivery dates, package condition, techincal support was as expected, as agreed. 10/10
10 June 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you very much for your excellent review. We are delighted to hear that everything met your expectations, from pricing and delivery times to package condition and technical support. Your perfect score and trust mean a great deal to us. We look forward to serving you again in the future.
AVOID IF UK
AVOID IF UK. Ordered a paint gun which was subject to hefty custom tax - always look out for the very small lettered warning...after you've purchased. Asked to return it, was met with a very patronising and aggressive response from Monika at customer services. Two months on they continue to essentially lie to me saying they are investigating and in contact with UPS. However multiple contacts with UPS have revealed they've not even bothered to contact them. It literally takes me 10 mins to get to the point with UPS that they could return it, but can't because I'm not the sender. Yet Monika has taken two months to get nowhere. It's hundreds of pounds that they are essentially withholding on purpose just because I chose to send it back which is my right as consumer. Disgraceful conduct.
1 June 2026
Unprompted review
DISCUSTING SERVICE
To start the paint tin arrived in an extremely damaged condition. On contacting their customer service team they have said that the tin is suitable to use and that this happens when using UPS in Spain. If I could show photos, you would see that the tin is so misshapen that it won't fit on a surface and the lid would not be able to be replaced once opened. The customer service team are rude and unhelpful saying that we must return the tin ourselves. Plus, If it is to arrive in a worse condition, we would be liable. Absolutely shocking service. I would not recommend this company at all. I worked for a paint manufacturer in the UK, in Farrow & Ball Complaints team for years and we would never have treated a customer is such a way. I am now trying to find a way to contact their Senior Management Team. (This is just a short synopsis much more has happened).
They'll be happy claim the damages from UPS but won't give us a replacement.
9 June 2026
Unprompted review
Reply from CROP - nonpaints.com
Dear Sam
Thank you for your review.
We are very sorry to read about your experience and understand your frustration regarding the condition in which your paint tin arrived. This is certainly not the standard we aim to deliver.
After receiving your initial report, we reviewed the situation and assessed the options available. Unfortunately, the product in question was not in stock at that time, which meant we were not able to send a direct replacement immediately. This is also why the matter could not be resolved in one step.
We fully understand that this has led to disappointment, and we regret that this situation has escalated in the way it has. Please note that we have made multiple attempts to contact you in order to find a suitable solution together, however we did not receive a response from your side.
Had we been able to reconnect, we would still be very willing to look at an appropriate resolution for you.
We genuinely regret the inconvenience caused and would still welcome the opportunity to resolve this with you.
Kind regards,
Team CROP
Excellent products &
CROP offer a wide range of products, great service and prompt delivery Im very happy with my products
2 June 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you very much for your positive review. We are delighted to hear that you are happy with your products and that you appreciate our wide range, service, and prompt delivery. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
I ordered a small part that was not…
I ordered a small part that was not available here in NOrway. I got it very fast and without any problems. The item itself was well packaged. Absolutley happy with my order!
8 June 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you very much for your positive review. We are pleased to hear that you were able to find the part you needed and that your order arrived quickly and without any issues. It is great to know that the packaging met your expectations as well. We truly appreciate your trust and are delighted that you are completely satisfied with your order. We look forward to serving you again in the future.
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