The watch arrived as indicated and I received a voice mail advising me to charge the device then call for assistance with the set up. Placed a test call. Neal was very helpful walking me through the... See more
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I had a very pleasant and informative conversation with Ara (a real person). Directions were very clear and my questions were answered completely. The call did not take long at all. Alan B. for Bre... See more
Easy to set up looking forward to having this safety device and like the idea that it goes with me anywhere in Canada
Have just received my emergency alert device. It was delivered in three business days. 😊. Customer support for setup and activation has been great. I’m a little confused as the blue call light is s... See more
Company details
Written by the company
Holo Alert is a leading Canadian Medical Alert provider, specializing in wearable emergency devices that include: automatic fall detection, GPS location services, and 24/7 care monitoring.
Contact info
Suite 3400, 10180 - 101 Street NW, T5J 3S4, Edmonton, Canada
- 1-888-411-4656
- hello@holoalert.ca
- myholo.ca
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Peace of Mind
The whole process was as easy as it possibly could be. Mia and Austin were great to work with and very accommodating. We feel much better that our loved one has this service with her wherever she goes
I was speaking with Carson Moore Moore at Holo Alert.Moore about…
I was speaking with Carson Moore about the Holo Alert necklace, I was trying out.
I find all the alert necklaces feel heavy for me, so I wanted to return it. He told me about the bracelet that is for the same purpose.
He is sending me a return label for the necklace I tried out and sending a bracelet for me to try out.
HE WOULD NOT HAVE HAD TO SEND A RETURN LABEL IF I HAD KEPT THE SHIPPING BOX
IT IS EQUIPED WITH A RETURN IF NEEDED.
He is so percenable, and and competent, it was a real pleasure!
I would recommend this product for anyone interested.
A SATISFIED CANADIAN!
Getting back my freedom
For years i have been confined to my home in fear of falling cause i feel and broke my leg and sat for a week til someone found me at home i live alone i was scared to walk anywhere now i have my freedom back i can go where i want andwhen i want and know if something happened you are just a push away for help i am very happy that i am able to explore again like i use to
I am very happy to report that David…
I am very happy to report that David from Holo contacted me after writing my 1 star review.
David is very kind and apologized for someone dropping the ball.
We are very excited join Holo. My mom has a unit from a different company which is restricted, she can't go out for a walk because it's only coverage is in her condo. My mom can go out to the park or go to the USA and it works! Mom is free to move and be safe!
Thank you David!
My mom was in contact with this company…
My mom was in contact with this company and she wanted their product, so I called and wanted to sign up but no one got back to me. Not sure i WOULD trust their product to ensure my moms safety.
Grateful
Mathew and Austin gave us helpful, professional, and kind assistance. The sign-up, delivery, and activation went very smoothly, and now I can feel more at ease when my husband goes out back alone.
I dealt with both Matthew and Austin
I dealt with both Matthew and Austin. Both were extremely helpful and professional. They had patience with a "Technically challenged" 86 year old.
Their Alarm system is easy to use and definitely gives me "peace of mind"
Thank you so much for introducing me to your product.
Highly recommend
Very kind and caring staff..
Very kind and caring staff... I have a falling risk and this devise makes me feel a great deal safer!!
Product was recommended by a friend
Product was recommended by a friend.
Purchase and service and setup was very easy. Austin was excellent, would recommend the product
Timely and courteous service
Timely and courteous service. Provided clear and concise information and instructions. Had me use the device so I could fully understand the process. Austin answered all my questions and accommodated my schedule.
Austin was really helpful with setting up my Holo system.
Austin was really helpful with setting up my system. I had already activated my device and it worked well. I wanted to change my contact to where I lived and he helped me do that. I enjoyed working with him and know that there is someone I can contact if I need help.i
s someone I can contact if I need help.
My holo alert is perfect
My holo alert is perfect - and setup was so easy..
Halo Alert Review
Austin and Mia were great to deal with. I wish more companys had such nice and helpfull employees like these two individuals. Its been a pleasure to deal with your company. I hope i don't need to use your services but i am very confident you will be there to help me. I will certanly not hesintate to recomend you and your services. Thank you .Wayne Reynolds Kingston,Ont. P.S. The set up was rwal quick and easy. The Delivary took less than 2 working days. I ordered it Friday and it was here on Monday. Excellent reponse.
the company explained very clearly how…
the company explained very clearly how this holo elert device works , took time to answer questions that we had
OptimumSecurity
The representative Mr Carson Moore did an excellent presentation selling me the idea of the benefits of having one of these security gadget. It was contracted about 2 months ago. The security features were enough to make me feel very secure especially as a Senior Citizen who is prone to falling 🤔 One can be helpless without such an important and urgent option to get an urgent response in dire circumstances. I will be willing to recommend this security gadget to those around my circle who could benefit from owning one of the convenient security features for safety reasons. Great job done by Carson Moore. The monitor comes highly recommended.
Very satisfied with the features of the device and the company's services.
Very satisfied with the features of the device and service offers, it's exactly what we were looking for to help our family members keep a closer eye on my dad who lives independently at his retirement. John Montano was very patient and helpful with our purchase and inquiries about the setups. We appreciate the prompt and friendly services.
Excellent
Austin was awesome. He explained everything well and patiently made sure that I understood. I hope I don't need to use my alert, but I am glad I have it. I accidentally pressed the alert button this morning, and the response from the monitoring center was swift. I can honestly recommend this company.
Great experience
Matt was very helpful and patient explaining everything to me. Also the fellow I talked to today, unfortunately I can’t remember his name. The people on the test calls were very polite. Looking forward to having this device as I’ve have had a couple of falls.
Feeling Safer
From my very first call to HOLO, a lovely woman, Mia, guided me through the process. My eqipment was on its way right after our first call. We had a small problem after it arrived as we made a trial call and it didn't work as it should. It turned out the problem was with the connection and it required rebooting. Yesterday it worked perfectly and I believe it will be a valuable asset to me.
I am grateful to have this device and…
I am grateful to have this device and appreciate your work to access a grant for me to do so. I had been experiencing falls and vertigo; which was helped greatly with physiotherapy and exercises; but I was struck with the knowledge that if I fell on a walk or in the garden while working I could be at the mercy of strangers, or lying for quite a period until discovery. This device is a godsend and your agency has been wonderful in instructing me on it's use and activation. Represent you marvelously. Thank you so much.
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