mycar Tyre & Auto Reviews 

132,048
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 32,310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for consistently delivering prompt, reliable, and efficient vehicle maintenance and repairs. Many people also appreciate the reasonable pricing, transparent communication, and welcoming atmosphere provided by the team during every visit. Some reviewers were not happy with the overall quality of repairs, noting that vehicles occasionally required additional expensive fixes or suffered from persistent mechanical problems shortly afterward. A few consumers also mentioned encountering unhelpful customer service, poor dispute resolution, and a general lack of proper communication regarding frustrating scheduling conflicts or unresolved complaints.

What people talk about most

Service

Clients share positive opinions on service, praising the professional and friendly staff who handle repairs... See more

Staff

Users describe positive interactions with staff, highlighting helpful and efficient service that makes... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient, polite, and helpful staff... See more

Price

People report positive experiences with price, often noting that services and tyres are offered at... See more

Product

Consumers find product to be ambiguous, experiencing a mix of both concerning issues and helpful assistance.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a senior citizen , widowed …had a flat tyre and found out I needed 4 new tyres , from RACV ….not exactly my area of expertise …the young guys at Mycar templestowe looked after me wonderfully ….eff... See more

Rated 5 out of 5 stars

MyCar Katoomba Manager Adam and team member Joe make a stressful situation less so when something goes wrong with my car. The quality workmanship and friendly service are outstanding, but so too is... See more

Rated 5 out of 5 stars

Just want to say a huge thanks for caring. Pulled up outside with a fuel flap that would not open after numerous tries at the service station. Petrol was low and I needed to get a person to an importa... See more

Rated 5 out of 5 stars

Recently had a water pump replacement on an older model car. The team did a good job at a reasonable price. They always update you on how the repairs are going which speaks volumes about their profess... See more



Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

132K reviews

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4.7

All reviews

(132,048)

29,268 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had my car recently serviced at Mycar…

I had my car recently serviced at Mycar Tyre and Auto Cannon Hill, the service I received was fantastic and honest. I will definitely be going back to them for future work needed on my car.
Well done to the Team👍

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Have used My Car DTC for years now

Have used My Car DTC for years now, they do not overcharge, do not try to upsell services, are efficient and car is ready on time. Staff are amazing and explain everything. As a female I have never felt like I was being spoken down to or ripped off or taken advantage of which many places unfortunately still do.
Highly recommend!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a tyre emergency at peak times

I had a tyre emergency at peak times, mycar in strathpine were the friendliest and most helpful, thank you. Logan helped from the very beginning, from phone call, fitting me in immediately, being thourough and also so great with explanations. Thank you so much! I couldn't be more appreciative!

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service - MyCar Ashfield

Very poor service. Put in my car to fix the steering wheel problem, and possible battery/alternator issue, and got my car back in about a month, yes a month. They fixed the steering issue but other problems came up, long story short. Apparently they cant even check fluid levels (basic starting diagnosis), care about the battery going flat (because it wasnt driven for about a month...) or that the car is in a presentable condition when handing back to the customer. It was covered in bird droppings, which I asked to clean up and that they couldnt even do properly.

Stay away from MyCar Ashfield. Im not sure if some of the positive reviews are fake, from friends or really minor fixable issues because the combined bad reviews dont add up. In what world is this kind of service acceptable? I dont care that they gave me free oil...Again stay away from MyCar Ashfield. Drummoyne seems to be ok though

18 August 2026
Unprompted review
mycar Tyre & Auto logo

Reply from mycar Tyre & Auto

Hi​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 1 out of 5 stars

Damaged vehicle

Sent vehilcle in for an engine oil leak repair which was done but came back with massive transfer case leak that was not there before. Refused to take any responsibility. Very poor

2 September 2026
Unprompted review
Rated 5 out of 5 stars

The Wodonga guys offer fantastic…

The Wodonga guys offer fantastic service & quality workmanship. They sorted out my 12 slot wheel promptly.
Don’t waste time trying other shops in Wodonga, the Mycar team is the place to go too.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Brady at My Car…

I highly recommend Brady at My Car Templestowe! I expected to buy a new tyre, but he honestly repairs it, saved me $159, worked for 30 minutes, and charged me absolutely nothing.
He is incredibly kind, honest, and also has the most exquisite, natural eyebrows i have ever seen. Hands down Perfect!
He went above and beyond and has earned a Customer for life.

Thank you Brady

From: Seema (Indian girl you helped out today) . 👍🏾🙏🫶

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Bt50 fuel line clip

Called in at lunch time to get some help with a fuel line clip that I was struggling to put back on one of the guys came out in the rain and had the clip on in five minutes I offered to pay but he said no charge I’m very grateful for his service
Thanks Steve with the bt50

4 September 2026
Unprompted review
Rated 1 out of 5 stars

I had an extremely concerning and…

I had an extremely concerning and unacceptable experience today involving the Store Manager from mycar Tyre & Auto Helensvale.

We were not customers of mycar Tyre & Auto and were in the car park outside the store. After returning to our vehicle, the Store Manager from mycar Tyre & Auto Helensvale came after us over a shopping trolley that I had not placed into the trolley bay because the bay was already completely full.

We were already inside our vehicle when the Store Manager chased us down, yelling and shouting at us in an aggressive and confrontational manner.

This occurred in a busy public car park directly outside mycar Tyre & Auto Helensvale, with families, mothers and children nearby. The Store Manager was wearing a clearly visible mycar Tyre & Auto branded shirt and was readily identifiable as representing the company while this was taking place.

Regardless of anyone’s view about where a shopping trolley should be left when the trolley bay is already completely full, the response was completely disproportionate. Being chased down to our vehicle and yelled and shouted at by a Store Manager in a public place was, in my view, verbally abusive, aggressive and entirely unacceptable.

What concerns me even further is that we were not customers of mycar Tyre & Auto raising a complaint or disputing work carried out by the store. If this is how the Store Manager from mycar Tyre & Auto Helensvale is prepared to address a member of the public outside the store over something as minor as a trolley, it raises serious concerns for me about how a genuine customer complaint or dispute might be handled.

A Store Manager should be setting the standard for professionalism, restraint and respectful behaviour, particularly while wearing the company’s uniform and publicly representing the mycar Tyre & Auto brand.

A formal complaint regarding this incident and the conduct of the Store Manager has now been submitted to mycar Tyre & Auto Head Office.

Given the nature of the incident, the aggressive yelling and shouting, and the fact that it occurred in a public place after we had already returned to our vehicle, I will personally be taking the matter further.

I am posting this review because I believe what occurred today needs to be formally documented, properly investigated and addressed by mycar Tyre & Auto.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Always excellent

Gavin and his team in Toowoomba provide excellent service, on our new car and keeping our 23 year old car on the road. The are knowledgeable, friendly, and go the extra mile.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a car service and a new tyre

I had a car service and a new tyre. The communication and service was great and good value. The time quoted to be picked up was spot on and I’m very pleased with the results. I will be going back to get some maintenance work done to fix the oil leek they found. Thanks guys and Khobi thanks for being so patient and explaining everything to me. Great job 👍😊

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Been going to mycar Tyre & Auto…

Been going to mycar Tyre & Auto Harbord for many years. The service is excellent, fast and efficient, I usually know before how much it will cost. The manager and staff very friendly and obliging.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

I don't have a new expensive car

I don't have a new expensive car, my car is over 20 years old but this workshop is awesome, I have been going there for years because they are car enthusiasts themselves, top mechanics and always, I mean always treat me fairly, which is good because Im a disability pensioner and they always do better work then anyone around.

3 September 2026
Unprompted review

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