Murprotec Belgium | Vochtbestrijding / Traitement d'humidité Reviews 

I'm so happy Murprotec came by to help us fix the problem with ground water creeping into our walls, even on the inside! They kept their promise to fix the problem quickly and professionally. The work was clean and you cannot tell where the injections were made: practically invisible! We're looking forward to the final check up which will be this Spring.

I found Sebastiaan very knowledgeable and helpful in giving me advice about my problem. Thank You

The job was amazing, the man who did the job has done very profissional.
Also very friendy end explain me in details the job he was going to do.
I find all beautifull!
Thank you to the team
Luc van raemdonck and Salembek.

Albertino was awesome. The expertise was very professional.

I am very disappointed with my experience with Murprotec. Despite three years of repeated interventions — following an extremely expensive initial invoice — the humidity problem in my basement has still not been resolved. With the exception of one technician, the staff sent to my home consistently lacked the technical expertise needed to properly assess the issue or to propose a lasting solution.

Instead of addressing the root cause, they carried out a series of ineffective attempts that only resulted in further damage to the basement walls, while the original problem remains unchanged.

The only positive aspect is the ten-year guarantee, thanks to which I am at least not paying for the ongoing interventions. However, after so much time and disruption, the overall service has been far below expectations. I cannot recommend Murprotec based on my experience.

Top quality

The sales person sold a solution for my problem that didn't work. They are very expensive and said that the price was because they would spend one week to make the job and they did it in les than 2 days. They didn't clean the space that they worked. They came to my place to understand what was happening and never come back to fix the proble. I don't recommend to anyone, it is a nightmare.

I am writing to express my profound disappointment with the service provided by Murprotec regarding rising damp treatment for my elderly mother.
Firstly, the salesman employed high-pressure tactics and did not provide an English translation of the agreement as promised. This contributed to my mother's confusion and inability to make an informed decision.
Furthermore, the service was deemed unsuitable by two independent builders and a specialist plasterer. They confirmed that plaster removal and re-plastering are essential due to the severity of the rising damp, adding complexity, cost, and uncertainty to your service. Additionally, it appears your guarantee may not apply under these conditions.
Most importantly, my mother, who is 78 years old with advanced type 2 diabetes, neurological issues, high blood pressure, and severe anxiety, is not physically or mentally capable of coordinating with builders and plasterers. This situation is causing her significant stress and is seriously detrimental to her health.
Despite these exceptional circumstances, Murprotec has refused to refund even a percentage of the €2,500 deposit paid, although no work has commenced. This is entirely unreasonable. I urge the company to reconsider and provide a full refund of the deposit to avoid further escalation of this matter.
Sincerely disappointed.

Highly recommend Murprotec, very happy for the experience with them. They are very professional and know their work.