MSL Motor Group Reviews 

I will never ever deal with MSL Ballsbridge, Gavin I found absolutely terrible, he does not know the basic fundamentals in finances, I suggested to Keith his manager that he should get a refreshers courseas he badly needs one.

Never Again!
Dreadful experience with MSL Pottery Rd.

They introduced a fault during a service in May '26 and charged me €760 in September '26 to fix it. I was left with no choice but to pay the money under protest or they wouldn't give me my car back. To add insult to injury, the issue re-ocurred during the warranty period, but was out of warranty during the few weeks in took to get it into the garage.

I wrote formally to MSL customer service to complain. They didn't even acknowledge the complaint, never mind deal with it. Not surprising.

I was considering trading in my GLC for a new one, but will move away from Mercedes now as I refuse to deal with MSL again.

I called to Skoda Park Motors (MSL) last Saturday morning to look at a car that I seen online. I spoke to Mark the sales manager & he gave me a very fair offer for my own car as a trade in against a new car. He was excellent to deal & within half an hour we had a deal done. I called yesterday the 21st to collect my car & had the pleasure of dealing with Ross Byrne for the hand over. Ross was very professional & friendly & a pleasure to deal with. He set up the Skoda app on my phone & connected it to my new car. He did a walk around of the car with me, explaining everything & he also showed me how to navigate the infotainment screen. The level of service provided by MSL Skoda is very rare & I would recommend them to anyone looking to purchase a car.

Very poor experience with this dealership and extremely disappointing customer service.

I was told on several occasions that I would receive a call back with an update about my car, but nobody ever followed up. I was left having to chase them myself for information. Even more frustratingly, I was told that the work on my car was nearly finished, which gave me the impression that the car was close to being ready. When I eventually followed this up, I discovered that the work had not even been started.

The issue isn’t simply that there was a delay — delays can happen. The problem was the complete lack of communication and being given information about the progress of the work that turned out not to be accurate. If I had been told honestly from the beginning that the work had not started, I could have made other arrangements instead of repeatedly waiting for promised call-backs and updates.

Customers shouldn’t have to constantly chase a dealership for basic information about their own vehicle, especially when they are being told that someone will call them back and that the work is nearly complete.
Overall, a very frustrating experience and a serious lack of customer service and communication. Based on my experience, I would think twice before using this dealership

I ordered a byd seal 6 dmi back in April paid €500 deposit told the salesman I needed the glass in the rear changed as it was going to be a taxi my trade in was okay 👍 I thought the glass would have been ordered once I ordered the car but no it was left on the long finger and not ordered I went through 3 finance deals all had to be cancelled because no glass then I was told glass was in garage only to find out they ordered the wrong glass so had to cancel another finance deal told glass was on order again so I waited ?? Then I was told they couldn't get the glass also I had bought stuff for this car that cost me €300 so now I have stuff for a car I don't have the car I ordered was registered in my name and taxed ! So I said I would take one of the dmi seal 6 salon cars only to see my trade in drop by 3 grand 😡 so I finally just trow the towel in on this shoddy shower my advice stay clear if your a taxi driver worst service I have ever come across and it's not the first time with MSL garages never again 😡 today 3/9/2026 I see a direct debit been set up on my account by BOI only to find out the garage didn't probably cancel the agreement !! You couldn't write this believe me bloody shambles had to cancel the direct debit and do what the garage should have done contacted the bank ! This garage has a manager not once did he try to do something for me about as much use as a glass hammer!!! I know now what byd stands for ! Build your disappointment!! Ended up buying a new Skoda enyaq sport line coupé through M and D motors compared to this shower of Muppets it was a breeze from start to finish 😁

contacted msl dun laoghaire to buy a new cla car i was offered me 30000 for mine although they had the same car year etc lower spec higher milage on their forecourt for 44950 euros got a great deal elsewhere i wont be contacting them ever again

I had reason to take my new Byd Dolphin back to MSL Motors on the Navan Road today.
I found the Service Manager to be on top of her game. She sorted out my problem on the spot. If I could give 6 stars to her I would.
Don

I recently purchased a Mercedes GLA 200d AMG at MSL Grange Motors on Pottery Rd. and I must say it was the most positive experience I’ve had since I started dealing with MSL fifteen years ago. Mr George Strachan, Sales Executive made us feel very welcome and he was easy to deal with, very knowledgeable and helpful. All my queries were answered satisfactorily. He made sure that I was fully satisfied with my trade in price and with my new purchase. He was professional at all times and kept in contact until I collected my new SUV. He has been in contact since on a couple of occasions to make sure everything was ok. Thank you George for your attention to detail and your patience with all my questions.

Today we collected a new car from Niall Leahy in BYD Navan Road. From seeing his tik tok reel to today we had the most pleasant, easy going experience. Niall was so professional, efficient, friendly and helpful through the whole process. He gave us a personal and honest experience from start to finish. We could not have asked for better. Do ask for him if you are thinking of going here, we could not be happier. Thank you Niall, you are knowledgeable, professional and a complete gentleman. Amanda and Martin Farrelly

MSL Pottery Road.
I know too well that Mercedes are both expensive to buy and service/fix, but MSL go the extra load with exorbitant charging on basic items. Apart from paying 500€+ for the service they also charged me.......wait for it.......€42 euro for pouring a few litres of Adblue into the car, along with 48 euro for the couple of litres used. €90 in total. I thought, as this being an engine fluid, it would be part of the expensive service. What a scam.
All I got was shrug of the shoulders, and a 'please pay the bill' expression from the sales guy when I pointed out that a full 15ltrs container of Adblue down the road in Lidl costs €20. More than enough for an engine full.
I also asked for a diagnostic to be done as an engine light is showing and its up for an NCT in a few days. The cost of the diagnostic was €210 which I presumed would result in the engine light being sorted. But no, not with MSL Mercedes. The €210 was just for plugging the bloody device into the car. Something any other person with a device would do for €20 or even free in some places. The light is still on and it costs €1100+ for replacement of glow plugs and nox sensor. I'll find out the real price of these items when I bring it to a sound reliable mechanic. Oh and the pre NCT costs €90. So now the NCT will have to be cancelled and rebooked, but as I vigorously told the staff in MSL Pottery road, I WON'T be coming back here to get it checked again.
Be prepared folks. They only want your money, and a hell of a lot of it too.
They gave the car a nice cleaning though

Shane in MSL Navan Road was excellent dealing with my recent warranty work on my Mercedes E Class. Extremely courteous and informative and a credit to the company.

I’ve been dealing with the servjce centre now for about 3 years and all the time I have had issues with the quality of their workmanship . From overfilling of my oil which caused the sensors to trigger tons recent case of a snapped fan belt which to be changed wasn’t cheap . Over €1600 . So recently I had another engine warning light come on on the way home from work on a Friday . I waited and called on the Monday 3 times and nobody called me back . I had also emailed the customer services number over the weekend and nobody replied . On the Tuesday I sent it to another main dealers who very kindly accommodated me at short notice and they do our company vehicles .

Their service manager rang me and asked if I had any work done recently on the car and I told them the fan belt was replaced by MSL service centre . He messaged me early the following morning along with a photo . The photo was a of a piece of the old fan belt which has been left in my engine and wrapped itself around the timing belt of my car . To say I was shocked was an understatement . They ( MSL ) are charging main dealer prices for a very very poor service . This should not have happened . I demanded they they paid the other garage for the repairs which they agreed but they refused , citing that they done the job and it was 6kms before I noticed the issue . That’s like the doctor saying sorry for the swab he left on your body 6 weeks again but sure it didn’t hurt me that much .

This could have absolutely destroyed my car and caused a catastrophic engine failure . And MSL are now trying to absolve themselves of any responsibility . Not a chance .

This is now with my solicitor .

Avoid MSL service centre at all costs .

OID LIKE THE PLAGUE!!! If I could give ZERO stars I would, Bought a van from these cowboys/scammers had to bring it back about 6 times for different issues then 4000 miles later my engine is gone need a new engine (faulty oil sensor and crankshaft issue engine knocking oil pissing out)I went through a lot of stress going through legal procedures to sort it still nothing almost 18 months later still paying finance for a van I can’t use. They are taking no responsibility as it’s out of the 6 months mark but it’s like they knew how long that van had left, the oil level was saying unavailable as they have a electric dip stick u can check it manually so was basically sold with a faulty oil sensor which shouldn’t go on a 4 year old Mercedes Vito.I’m a gas engineer my job is helping people and now can’t even do that right now had to resort to just loosing money every month for something I can’t use bear in mind the van was only 4 years old when I bought it. Too add also somehow the dealer/salesman/thief that sold me the van left the company couple weeks after I bought it so every time I came there it was like talking to a ghost because they don’t know about the sale, please stay away from this company learn from my mistake. There only here to scam every time I came there the shutters for the sales side was closed like they do this on a regular basis. AVOID SCAMMERS AVOID SCAMMERS AVOID!!!! I WILL BE TAKING THIS TO THE HIGHER COURTS

Showroom and Cars themselves are great, the service provided once you walk away from the garage is absolutely abysmal, hands down worst experience ive encountered when purchasing a car or any product to be honest.
We found ourselves chasing them for 8 months for items that should have came with the car, they will ignore your emails / calls.
All communication they try to remove from email to phone calls so no trail/ gaslighting and blaming other companies etc
Escalated to General manager, no response

Stay away from the pottery road Garage, for the money you will spend you deserve better treatment simple as. I regret the day i ever chose to give them my business never again

Ronan could not have been more helpful and made the process easy. Contact was excellent and nothing was a problem. Christian who delivered my car was also very nice.

i was told i could pick up my car after 4pm, i arived there at 4.10pm i was told the car was not ready and to come back at 5pm, since i was about 3 miles from home i went for a walk and came back at 5pm, the car was not ready, i was left sitting there for a half an hour, the total wasted time was now for me was an hour and a half, i got the car at 5.30, the tec guy told me they had no time to wash the car or clean the inside but was willing to do it another day, i said no, i had wasted enough time already. i then paid 800.+ euro for a b services...5 star experience my backside it was... i have being going here for years this was the worst and the most over charged i every had there... time for a new garage i think

We just bought our new CLA AMG in MSL Mercedes Benz North Dublin, Navan Road, and we are delighted with it. Thank you very much to Ronan, Paul and all the team for your excellent service, trustworthiness, knowledge, friendliness and reliability. We have been customers of MSL Mercedes Benz North Dublin, Navan Road, for over 10 years and we definitely recommend them to our family and friends. Looking forward to keep doing business together in the future. Best regards, Paul and Maria Groves

You hand your car over for servicing, and every time it comes back with scratches and swirl marks—at least that’s been my experience with North Service.

Avoid MSL Park Motors Mazda Dublin – faulty used car & terrible service
Bought a used car from MSL Park Motors Mazda on Navan Road, Dublin. It had faults that weren't fixed before delivery. Their service overcharged me, kept the car for weeks, failed to fix the issue, and even created new unrelated problems.
Raised concerns but the clerk denied them and just suggested another appointment. Witnessed another customer (Mercedes driver) screaming in frustration.
In contrast, another authorised Mazda service centre diagnosed and fixed the exact same issue in 3 hours for one quarter of the price.
Warning: Do not buy used cars here. If you have issues (especially under warranty), go straight to another dealer — MSL seems to hide or mismanage problems.
Will never return. Look elsewhere.

Completely exceeded my expectations. From sending in the enquiry online to driving off the forecourt with our new previously owned car it was a very pleasant experience. Graham Kelly was the man who made sure we got what we were looking for and helped us in a really trustworthy way. It was clear he had our interests at heart. The car was fairly priced to start with. he team took it for an NCT, even though it was not due for another four months. The car was worked on by a team and is now like new. Could not recommend them any more highly. Tool the stress out of what I find stressful. Thanks very much.